As I said, incredible product, brilliant developer, and I understand that you can say NO SUPPORT, but how practical is that?
I am asking for a very simple thing, please authorize my existing software on my new machine, nothing more, nothing less. For existing users that seems like a pretty minimal request for support, but the fact that you won't or can't do it means I paid for the software but can't use it. I have frankly been a loyal and very patient customer, but now I cannot use the software because I bought a new more powerful computer, and you won't authorize my software on that new computer.
If the rule is: Your software is licensed only for the machine you put it on, and if you want it on a new machine you have to buy the license all over again. If that is the case, then tell us. If that is not the case then authorize me so I can trade with it again.
This is a very simple request, and all you have to do is authorize the software on a new machine.
WHY IS THAT SO HARD FOR YOU TO DO?
Just be honest with us about how much you are willing to do to support existing customers. If that effort is really 0, then I doubt you will get many more customers
One would have to be incredibly dumb to buy software from someone who refuses to support it. Don't you think?
This is Steven (Auction Dashboard's Founder). I can understand frustration recently.
There was a period with many setbacks that swamped us ... Relocating, a holiday, and actually in fact, relocating again! On top of that, we had development in low level code, which is resource intensive.
In addition are many valuab;e things. Inside what may seem like a small product is an engine that pumps through 700 updates per millisecond, on very modest hardware. (That's 1.4 microseconds on average per update, in a core that does a lot of work --- that dashboard is printing a ton of information every screen refresh.)
I want to say something like: we are a custom shop. We belive that does not mean that what you have here is somehow lesser than a heavy hitter. In fact, veteran software developers will tell you that well managed code suffers less from straying from purpose, and stays more "agile": which is something that translates directly into value for the user. This should not become a boxy spreadsheet with no soul! Disparate departments and varying lunch breaks are "challenges" to software development! And we are still growing.
And there is the aspect about all the "unseen" work in software: development is labor intensive; and working on progressing features goes on laboriously in silence ... Unfortunately, users can't see any of that; yet it is just what they want! Software is tough!
We're starting to make progress back into our email. Please understand we do the best we can. Our price is very reasonable ... and we certainly don't point right to the license terms stating no support --- we don't really believe in that; and it is just a bottom line if things get tough for a moment. (We have had countless remote support logins and plenty of help; and that is just a worst case scenario.)
And we have a super group of very satisfied users that we can't appreciate enough. We have rolled many feature requests into releases. What we don't have is heavy duty marketing ...
Also, just to touch on one other point:
About "NinjaTrader will only use one Thread". I won't quote the poster: it may seem like they speak for Ninja (and don't). Perhaps you are trying to refer to the new windowing system which can run each window on it's own Thread ... By which I mean to say: if you mean to imply that Auction Dashboard is not multithreaded, then that is patently wrong. You can easily perform a test: create a new workspace and open one chart per physical or logical processor on your machine; and add Auction Dashboard to all charts. Save and close that workspace. Open your Task Manager (Control-Shift-Escape). Set the View to Always On Top. Expand for More Details. Switch to the Performance tab; and select CPU. Right-Click on the display and change the view to logical processors. Now open that workspace. This will cause Auction Dashboard to spawn at minimum 3 dedicated Threads per chart, while the BackFill begins to run. You will see the work distributed evenly over all of your physical and logical processors. We have no limitations ...
The following 4 users say Thank You to steevcoco for this post:
I am pleased to report, that things are working again. As I said before, this is incredible software at a very reasonable price, and the developer is clearly a very talented programmer. I hope, in the future, support when needed is more expeditiously provided. That is the weak link of this product, support can be very slow, but I believe AD has plans to resource that function more effectively in the future.
The following user says Thank You to skip for this post:
Favorite Futures: ES, fine alcohol and muscle cars
Posts: 416 since Apr 2013
Thanks: 828 given,
How taxing is your composite on the overall system? I have several orderflow products and the composite is somewhat taxing, I'd like to run a composite in the background but other products composite bog my cpu down.
The following user says Thank You to KahunaDog for this post: