I'm actually trying to buy a second license so I can have a spare when I roll my computers but I can't even get him to respond to a request to buy something that isn't on his website.
I hope the owner is okay. This is so bizarre to have a really great product but have it fail because they can't find a way to support their customers.
I am a business consultant in my day job, helping companies to write business plans, go to market strategies, and funding presentations, and this is a classic case of not remembering who pays the bills and why they pay. If you don't take care of your customers eventually they will go away.
Well, for those of you considering purchasing this software DO NOT DO BUSINESS WITH THIS VENDOR.
I bought this software shortly after release, it is good software, though complex and initially very buggy. But it is more stable now, and once you get used to used to it, it is very good software.
However, forget support, forget communicating with the vendor, forget getting activated once you send this fraud your money, you will never see your money or the software running on your pc.
This vendor doesn't respond to support requests, doesn't respond to e-mails, and most importantly doesn't activate the product after you purchase it.
DO NOT BUY THIS PRODUCT, THE VENDOR IS A FRAUD. HE STOLE MY MONEY, AND HAS NOT ACTIVATED THE SOFTWARE AFTER TWO WEEKS OF DAILY REQUESTS FOR ACTION.
Make sure to complain to @NinjaTrader if they still list this vendor
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I sent NinjaTrader Business Development a message regarding this vendor's performance. The weird thing is, he lists the company as a partner of NT, but if you query NT's ecosystem, Auction Dashboard doesn't show up.
I'm waiting to hear back from NT.
Steven is slow to respond but imo he's not a crook. Something is wrong, no one is able to get a hold of him it appears. For all we know he could be is a hospital or worse. Lets give the guy the benefit of the doubt.
The following 3 users say Thank You to SgtJ for this post:
An email was sent today from AD to clients. Very happy to see the developments he discussed previously. There is a future for the company as it was beeing said. Hopefully there will be a good endeavour for both the clients and the developer.
“The first rule of business, protect your investment”
Well we know that the operator of Auction Dashboard is alive and functioning, since he sent out a letter to all clients apologizing for being unresponsive. Great. However he still has not authorized the use of the indicator on my new trading machine after three weeks of almost daily requests. So as it stands right now, he has my money, and I don't have an indicator. I'm not sure what your definition of a crook is, but his behavior resembles that of a thief's, any way you slice it.
It's great software written by an apparently brilliant coder, who has no concept whatsoever of what conducting honest transactions with customers even looks like.
Purchase his product at your own risk, the odds are pretty good, that you will never see it after you paid your money.