Remember he's not American and sometimes cultural differences can make people seem curt. That goes more so when culture is different but language is common.
I paid the guy years ago but every now and again (last time a new PC build), I need a reset. He does that for free.
Now, consider that in the software industry, you'd generally be looking upwards of 17.5% a year for support and I don't think it's fair to label the guy an asshat. In the past I've been in situations where a customer had a server struck by lightning (well the electricity supply did), the server blew and they were 3 years behind on support payments. They had to buy the software again. Cost was about $900k. I was the messenger, they were over a barrel and they had to pay. I wouldn't say I agreed with it 100% - but if you want help on hand, you have to pay (like insurance) and not expect to pay just when you have an issue.
To be fair though, most software purchasers don't understand the business. They expect something forever for a one off fee.
He may be curt - but again, no support fees. He's never been rude to me - but he's definitely been economical with words.
He's certainly on the friendlier side of the nerdscale. Most here have never experienced a cat 5 nerd though....
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The following 3 users say Thank You to DionysusToast for this post:
I agree with you fundamentally - he always comes through - I've never asked him for a freebee - just some questions about functionality. Anyway, I know he's an Israeli and maybe something gets lost in translation!
The following user says Thank You to phantomtrader for this post:
no it does not matter ...most all market profile software uses min. bars.. the reason is broker data will not let you down load tick data you need I.Q. feed for that... that is the only feed with back tick data.. ninja trader does not store tick data .. ninja 8 will... market delta or invester RT my let you store 5 days of tick data... i have I.Q. feed.. when i try to down load more than 10 days it will crash ninja 7... where you need to be worried about being accurate is on contract roll over. all software uses a chart that averages contract roll over..they are not accurate... it would be a lot more accurate if you now how to build a chart factoring in roll over ...most futures traders do not know how or to lazy to do it. google it ....you can find out how