I recently tried a Combine but did not pass so I emailed the support to discontinue the Combine 3 business days before the monthly charge date. The support emailed me back that credit card charges would stop. I didn't think much about it afterwards but two weeks after that I looked at my credit card charges I realized there was a new charge of $375 on previously scheduled date. I immediately told them about this mistake and they agreed to refund me within a few business days.
This concerns me, because the burden of due diligence is on my shoulder. If I did not check carefully or if something happened to me then they got away. You must be highly alert when giving someone "continuous charge" authority. I do not know if this is an honest mistake or it is something they play to see if they can get away with. Has this happened to any one besides me?
I also do not like the way they control my credit cards. Once you give them your credit card, you can not delete it from your account page. I have used different credit cards to pay for Combines before, they possess all the numbers of my cards and can't replace one with another unless I call.
I think their rules for passing Combine are fair enough and I am willing to play by their rules. However, with the continuous charges authority and sometimes charges by mistakes I think that's bad situation for participants. What do you think?
The following 2 users say Thank You to MsFutures for this post:
I apologize for the payment error you experienced. I can assure you, it was a mistake. We are currently upgrading much of our systems and giving more payment control to our users is at the top of the list. Until then, we appreciate your continued patience and understanding!
If you have any questions about our products or services at TopstepTrader, please send me a Private Message or use the FIO "Ask Me Anything" thread.
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I was looking for something else on the TST site, and I came across this.
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I am not at all surprised. I have found them to be totally reasonable, and I do not feel that anything has come to light to suggest otherwise. And they do what they say.
I also strongly believe that the TST program is not for everyone. If your trading involves holding overnight, or accepting larger losses than they allow in order to scale in, or trading different size, or if any of the other rules do not fit you, it would be crazy for you to even try it.
If it works for you, good. If not, move on.
Different strokes for different folks.
The following 3 users say Thank You to bobwest for this post:
Can I get some confirmation on this? I thought I was clear on the overnight, but this sentence above confused me:
"2. Basically, you can trade from a list of CME and CBOT products (it's either most or all of them), day trades only, and you must close out by 3:10 PM CT, or whenever the contract closes if different. You can close at 3:10 and re-open at 5:00 CT (or whenever), but not hold straight through. You also will need to always trade the "front month" (the most active.)"
Is it day trades only? Or can we open positions during Globex?