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Tradovate's Ask Me Anything (AMA) w/Rick Tomsic (Founder) and Brian Weis (President)


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Tradovate's Ask Me Anything (AMA) w/Rick Tomsic (Founder) and Brian Weis (President)

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  #81 (permalink)
 Tradovate  Tradovate is an official Site Sponsor
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Does Tradovate adjust exchange fees down for those who lease CBOT seats? I canít find any info on that on your site.

Yes, Tradovate supports exchange memberships. If you buy or lease an exchange membership, your exchange fees are adjusted accordingly.

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  #82 (permalink)
 Fonz 
Miami, Fl
 
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Hello,

I am actually on a test period with a 14 day demo with Tradovate. So far I like what I see.
But, I need to be able to plot on a chart, classic pivot points with specific hours (like custom sessions) daily, weekly and monthly. As I am not a programmer, I am looking for a "ready to use" solution. Not having to use another charting service would be great.
Any suggestion? Should I hire a programmer?
Thank you for your help,
Best!

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  #83 (permalink)
flashforge
Jonesboro Arkansas
 
 
Posts: 4 since Jun 2020
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Security Issues with Tradovate's Support

I thought I would post this so others would be aware of this. Tradovate's support apparently doesn't have a clue when it comes to customer's security.

I was setting up a new account with them, and one of the reps asked me to email them one of my documents with sensitive info on it. I replied and told him how horrible this was, security-wise. I was then told that I could attach my documents via my account, which was obviously much preferred. But I got no response regarding that, no apologies, nothing.

Later on, after I got my account setup and was trying to get my bank's ACH setup, another different rep suggested that I do the very same thing again, attach my bank's account # info to an email and send it to them.

Obviously I won't be using them anymore. And hopefully other people can heed this warning regarding them.

They are straight up going to either get someone's identity or money stolen by suggesting things like this.

I tried to warn their support multiple times about this, and also asked for a manger to to warn them as well.
But no one seem to care about letting me talk to a manager about this issue.
So, as a result, I've posted this same message here and and reddit, and left a neg review on trustpilot for other customers to be weary of.
Its sad because I was really looking forward to using them.
But now I just don't trust them if they can't even handle something so small and simple properly.
-Chris

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  #84 (permalink)
 fivewhy 
Fort Lauderdale, Florida, USA
 
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flashforge View Post
Security Issues with Tradovate's Support

I thought I would post this so others would be aware of this. Tradovate's support apparently doesn't have a clue when it comes to customer's security.

I was setting up a new account with them, and one of the reps asked me to email them one of my documents with sensitive info on it. I replied and told him how horrible this was, security-wise. I was then told that I could attach my documents via my account, which was obviously much preferred. But I got no response regarding that, no apologies, nothing.

Later on, after I got my account setup and was trying to get my bank's ACH setup, another different rep suggested that I do the very same thing again, attach my bank's account # info to an email and send it to them.

Obviously I won't be using them anymore. And hopefully other people can heed this warning regarding them.

They are straight up going to either get someone's identity or money stolen by suggesting things like this.

I tried to warn their support multiple times about this, and also asked for a manger to to warn them as well.
But no one seem to care about letting me talk to a manager about this issue.
So, as a result, I've posted this same message here and and reddit, and left a neg review on trustpilot for other customers to be weary of.
Its sad because I was really looking forward to using them.
But now I just don't trust them if they can't even handle something so small and simple properly.
-Chris

This is actually a halfway decent-sized problem, if it is true. I am not certain, but this could possibly---possibly, not probably---be a violation of the Gramm-Leach-Bliley Act. But I'm not at all certain. And this assumes the above facts are true. See The Safeguards Rule

The approved solution to this is to have a secure document upload for clients to use. Lenders typically use this method.

It appears Tradovate has this, based on op's post. Which means, the problem is in the training of support staff.

This problem is easily fixed, and I would recommend it gets fixed promptly. I cannot understand how some young support-staff person, who grew up with the internet his/her whole life, would fathom the idea of sending sensitive info via email. That's patently absurd.

Everyone in this modern world should know that the contents of all of your emails (unless you use end to end encryption / public-private key type stuff) are plainly visible to anyone who wants to view them, once the email is sent over the wire to an external smtp server.

Again, I am not an expert.

Edit: to be clear, I fault the support staff person rather than Tradovate the company. You can only tell someone what to do so many times.

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  #85 (permalink)
flashforge
Jonesboro Arkansas
 
 
Posts: 4 since Jun 2020
Thanks: 1 given, 1 received

Yes, agreed 100%! After I denied emailing those documents, and telling their support staff that they should NEVER ask customers to do this...only then did they offer me to upload my sensitive docs via their web portal, which I did. I've worked for a company that handled sensitive docs like this, and we also had a support staff. And they were well trained on NOT doing things like this. So, it's pretty appalling to see it happen to them.
I just hope that this doesn't keep happening and some customer ends up getting taken by some hacker over this.

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  #86 (permalink)
flashforge
Jonesboro Arkansas
 
 
Posts: 4 since Jun 2020
Thanks: 1 given, 1 received

I missed and then reread one of your lines earlier.
"I cannot understand how some young support-staff person, who grew up with the internet his/her whole life, would fathom the idea of sending sensitive info via email. That's patently absurd."
Well said.

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  #87 (permalink)
flashforge
Jonesboro Arkansas
 
 
Posts: 4 since Jun 2020
Thanks: 1 given, 1 received

For whatever its worth, this feels like your typical company that cuts too many corners and the support staff is the lowest on the priority list for them.
I would guess their support is probably under-staffed and under-appreciated for what all they do, in helping to keep the bread and butter coming in.
I came from a small company like this. The owner cared way more about his profits than he did about his customers or staff.

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