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Please be weary of Ninjacators LLC and their empty promises
I am sharing my bad experience with Ninjacators LLC. Please don’t fall into their trap and purchase their expensive automated trading system.
I purchased the automated trading system, Robot Lab, from Ninjacator on 31 Mar 2023 because there was a guarantee that if within 3 months there were no profits or didn’t make the amount purchased, I could
get a refund with no hassle, no questions asked and no forms to fill out. An email from their staff Mr.Chris Donielson clearly stated that the guarantee would honor their words and a full refund of the purchase price of the product of $4997.
This guarantee was also mentioned by Christian Bose during his webinar presentation.
I only purchased the system because there was a guarantee, and they made it so convincing that using their system would make back the purchased price within 3 months of use.
I started to use the system on a live account and after 3 months it didn’t perform to expectation. I wrote to Mr. Chris Donielson, and he told me to try it out again as it was a huge mistake to return it
at that moment and he also requested I ask Ninjacator staff to check my system and try to improve it.
But again, after some time the system has not provided any positive results.
When I wrote in for a refund, they asked me to produce several documents even though they had said no questions asked, I have provided all except one which I was unable to and that’s the trade
performance records. I was unable to produce that because Ninjatrader support told me that the records would only be retained in the NT8 platform for 3 months. I shared that email from NT
support to Ninjacators yet they don’t accept it. I assume they knew about this that’s why they asked me to continue further.
Now they are saying I am on a one-year guarantee and not 3 months guarantee.
This Mr.Chris Donielson is also not replying to my emails, in fact his last email he said he had stepped away but his photo I still on their website.
One of the staff Abigail mentioned I had submitted 3 months of records and when I showed them that email their staff acknowledged my records, but they are not addressing this at all.
I told them that two Ninjacator’s support did a remote in my NT8 esp. they were the ones to install the setup in my NT8 which is running on a VPS that was also recommended by them. And the
the second remote session was when Mr. Chris asked me to get their support to take a look at the setups.
They can even now accuse me of insulting them when I didn’t at all. I replied asking them to please show me where I had insulted them and that everything, I had said was facts, and they stopped
replying.
They also now are saying that even if it's one year or 3 months guarantee, the trade performance records must be produced.
When I questioned them their guarantee had never asked for any records, and they were also not addressing the issue.
Two of their staff had suggested I try the strategy on manual trading which I refused and told them that I purchased the system for auto trades and not manual trading.
I believe I am not alone in the dispute about their guarantee and would like to get back my refund which they are holding back.
I have lodged my complaint with the Better Business Bureau and also the FTC OIG organizations in the US.
Please, please be weary of Ninjacators LLC and their empty promises.
Wires are impossible to reverse as fraud. Always pay with a credit card!
You will have to rely solely on Ninjacators honoring their word.
Let's see what they say.
I'm curious to know if other people are in the same boat as you... Or if other people have only positive experiences. Either way, I encourage everyone to share.
I have heard some credit cards will not consider a chargeback more than 2 months from transaction date... Don't know which banks might do this, I don't know if it is inductry norm. I think Paypal allows 6 months buyer's protection.
It would be a good idea to make sure any guarantee is within the chargeback window - before you purchase.
Please see screenshots of their guarantee. Also, I provided more than 3 months of my live account, and they said I provided 3 months and they need 120 days. If the guarantee is for 3 months why do I need to show records for 120 days? their tactics to delay.
