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RTrader mobile app question


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RTrader mobile app question

 
 
JMAL's Avatar
 JMAL 
Houston Texas
 
Experience: Beginner
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Unable to sign into the RTrader mobile app with UN and PW, using an IPhone. Any ideas?

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 tr8er 
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Have you closed your other connection, you just have 1 connection with your data

 
 
JMAL's Avatar
 JMAL 
Houston Texas
 
Experience: Beginner
Platform: NinjaTrader 7
Broker: NinjaTrader Brokerage
Trading: ES, MES
Posts: 92 since Jul 2014
Thanks Given: 78
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tr8er View Post
Have you closed your other connection, you just have 1 connection with your data

Yes, first thing I did before opening any other device. Haven't been able to open it with either Apex Evaluation or the PA account that I have. RTrader works fine on my desktop computer, just won't open on IPhone.

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 tr8er 
Europe
Market Wizard
 
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JMAL View Post
Yes, first thing I did before opening any other device. Haven't been able to open it with either Apex Evaluation or the PA account that I have. RTrader works fine on my desktop computer, just won't open on IPhone.

hm, this sounds curious, I use it since it is available (I guess you know that username/password are case-sensitve) another issue could be that you have not set the apex data connection

 
 
JMAL's Avatar
 JMAL 
Houston Texas
 
Experience: Beginner
Platform: NinjaTrader 7
Broker: NinjaTrader Brokerage
Trading: ES, MES
Posts: 92 since Jul 2014
Thanks Given: 78
Thanks Received: 70


tr8er View Post
hm, this sounds curious, I use it since it is available (I guess you know that username/password are case-sensitve) another issue could be that you have not set the apex data connection

I have checked and rechecked the UN and PW. Good to know it's working for others. Thanks for your help, I'll keep working on it.

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 tr8er 
Europe
Market Wizard
 
Experience: Advanced
Platform: TradeNavigator, BookMap
Trading: ES, CL, 6E, 6B
Posts: 704 since Jan 2017
Thanks Given: 220
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JMAL View Post
I have checked and rechecked the UN and PW. Good to know it's working for others. Thanks for your help, I'll keep working on it.

and the data-connection??

 
 
JMAL's Avatar
 JMAL 
Houston Texas
 
Experience: Beginner
Platform: NinjaTrader 7
Broker: NinjaTrader Brokerage
Trading: ES, MES
Posts: 92 since Jul 2014
Thanks Given: 78
Thanks Received: 70

Finally got RTrader UN and PW working. Couple things I did to get it right. I opened my User Profile in RTrader Pro Desktop application. I then attempted to change my PW which didn't work. I then went to my APEX sign up document and copied the PW and pasted it into the RTrader Profile PW change section. That worked! Guessing some of the characters given in the original PW were not as obvious and it was writen in wrong. Thanks for your help.

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