When a stop loss market order doesnâ€™t trigger, does the broker/platform compensate?

October 14th, 2022, 07:54 PM

Had a recent experience where I lost 4.5R as MT5 didn’t trigger stop loss for 53 seconds. MetaTrader 5 came back to AMP futures and said the following “ The reason is that the gateway received the stop loss request with delay and development team are adding more logs in the next gateway update to definitively identify the issue.” AMP accept no responsibility and state it is up to the platform if they will compensate or not, who as yet haven’t. Anyone had any similar experiences and how can we ever trust a stop loss market order if it takes 53 seconds to trigger?

October 15th, 2022, 03:57 AM

AMP supports a ton of platforms. Get on a low-latency routing platform. I prefer Sierra Chart (Teton Order Routing), but Rithmic is also a good choice. Both have latency <500 microseconds as they are both co-located in CME's datacenter in Aurora, IL. At least you will know that CME has your order. I rarely get filled with slippage and when I do, it's usually a tick, maybe 2 ticks off and filled instantly. However, never depend on perfect execution around huge events like CPI even with co-located routing. Market makers aren't going to take the other side of a good trade for you unless it is good for them. They have <5 microsecond latency and can evaporate levels off the book rapidly causing spikes and massive slippage for market orders.

When a stop loss market order doesnâ€™t trigger, does the broker/platform compensate?

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When a stop loss market order doesn’t trigger, does the broker/platform compensate?