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We want to have more Sierra Chart content on futures io.
We've reached out to Sierra Chart in the past and have asked them to become an official site sponsor, which would enable them to have:
- Official AMA thread, where an officer can directly answer questions and help members
- Webinars, educational & how-to's as well as new features, plus Q&A sessions
- Elite Offers, discounts on Sierra Chart products/services for Elite Members
- Banner ads, increase brand awareness so we can inform a wider audience
All of this would also have the added benefit of more Sierra Chart content being shared within our community, which we welcome.
If you believe this would be helpful, we are asking for your help. Please tell Sierra Chart you want to see them on futures io! You can Tweet them, email them, post on their forums, and refer to this thread.
Anyone from Sierra Chart that is a decision making position can reach out to me by clicking:
I believe the best chance we have as a community is for as many members as possible to take this action, repeatedly if necessary, to get their attention.
I'm happy to help, I've had good experiences with them so far in my Sierra Chart journey!
I know others here have had mixed feelings about their interactions with the support or engineering teams, and I will attempt to help in that regard as well if I can. I'm still only scratching the surface of what the platform can do so I'll be learning as well!
If you believe this would be helpful, we are asking for your help. Please tell Sierra Chart you want to see them on futures io! You can Tweet them, email them, post on their forums, and refer to this thread.
As a newish Sierra Chart user, the learning curve is steep. While I would welcome Sierra Chart as a sponsor, I'm less convinced that futures.io meets its marketing design. I would be glad to help.
You might reach out to Fʀᴇᴅᴇʀɪᴋ ⌨️ @SST (@sstfrederik) | Twitter/; he has some free "getting started" with Sierra Chart that I found extremely helpful.
Good luck getting Sierra charts to reply to anything
they have the worst customer service in the industry you can never talk to a human being You're lucky if they reply to any of your questions you have. It's a shame they have the best charting platform in the industry I think and the worst service my opinion
I've been using Sierra Chart for about a year and a half and it has been solid. I've talked to the engineers a few times on their forum, once over the phone, and they've always been helpful, cordial, and prompt.
That being said, I personally don't see a need for them dilute their attention over multiple forums. While it might be nice to have some video presentations, they'd likely only be able to scratch the surface on what their software is capable of in that format since they'd probably be catering mostly to very new users. Even if they decided to dig deeply into a certain feature, that would probably only appeal to a small portion of the user base. More importantly, their documentation is already so thorough that most things can be figured out by digging around that and by using Google. It makes more sense for users to just seek out details for what they're trying to accomplish, asking questions as needed, rather than hoping that a presentation may come along that will answer a very specific question. It's worth mentioning also that I haven't found the learning curve to be nearly as steep as people generally make it out to be and I've used plenty of their more advanced features. As long as you're willing to spend some time getting to know the program it's pretty easy going. Just my take on it.
I'm also a newbie to Sierra Charts (but have been trading for since 2014) - the layout of the site and the plethora of information on the site is a mind-bend in its self.
The software is amazing once you get the hang of it.
I was however glad of someone throwing me a chartbook with that I needed otherwise I'd have got lost.
