Hartford CT, USA
Experience: Beginner
Platform: None
Trading: ES
Posts: 126 since Jan 2015
Thanks Given: 152
Thanks Received: 125
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A few thoughts:
Windows PCs have a lot of variance in configuration, and so I do believe they offer "live support", where a customer can attempt to demonstrate the reproduction of a problem over a real-time screencast-type connection during their business hours, if you are willing to participate in it. I do see the MC team often suggesting this - especially in cases where they cannot immediately reproduce certain issues. For certain problems, this can of course give even better feedback about the issue than a screenshot.
I use MC and I've had very positive results interacting with the support team. If you are still interested in using MC in live trading, then one other potentially helpful tidbit I'd add here is that I've steered away from language which could be misinterpreted as confrontational or accusatorial in my dealings with them - and I think it has helped their team to see technical issues more clearly.
In my opinion, the developers of Multicharts are quite thoughtful about the robustness of their product - and often will add features to the next release based purely on support feedback.
As far as I can surmise, a large base of customers are users of MC without any issues in live trading.
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