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Unpleasant experience Rancho Dinero


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Unpleasant experience Rancho Dinero

  #1 (permalink)
 javibi 
Bilbao/Spain
 
Experience: Beginner
Platform: NinjaTrader
Trading: Emini ES
Posts: 4 since Jun 2018
Thanks Given: 2
Thanks Received: 1

Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of futures.io and they have returned me $ 59.
I'm happy to be a member of futures.io. Rancho Dinero never again.
Regards

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  #3 (permalink)
 
sam028's Avatar
 sam028 
Site Moderator
 
Posts: 3,765 since Jun 2009
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javibi View Post
Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of nexusfi.com and they have returned me $ 59.
I'm happy to be a member of nexusfi.com. Rancho Dinero never again.
Regards

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  #4 (permalink)
 dk27 
Europe
 
Experience: Intermediate
Platform: NT, IB
Broker: IQfeed, IB
Trading: ES
Posts: 174 since Jun 2009
Thanks Given: 223
Thanks Received: 144

you got your money, so why never again, you didn't like tools? In my experience their customer support sucks, but tools are ok.


javibi View Post
Hello everyone. It's my first thread and I'm sorry for my English because I'm not a native speaker and I use the google translator.
After the trial period, I paid $ 59 on the 24th of June for the ACME package. On June 26 I made a BIOS update on my DELL laptop. On June 27 I try to use ACME on NinjaTrader 8 and I can not because of an ACME error message, telling me that I have used it on several machines. That day I cancel the renewal in Paypal on July 24.
Today I sent a message to Rancho Dinero asking for a solution. I have been told that windows updates or Bios changes are interpreted by ACME as a change of computer and invalidates the license.
I have identified myself as an Elite member of futures.io and they have returned me $ 59.
I'm happy to be a member of futures.io. Rancho Dinero never again.
Regards


  #5 (permalink)
 javibi 
Bilbao/Spain
 
Experience: Beginner
Platform: NinjaTrader
Trading: Emini ES
Posts: 4 since Jun 2018
Thanks Given: 2
Thanks Received: 1

I do not criticize Rancho's tools. I criticize that his assistance is disastrous

Started this thread
  #6 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,443 since Jun 2009
Thanks Given: 33,217
Thanks Received: 101,607

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Last Updated on July 10, 2018


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