Cannot connect to Sierra Chart after updating newer version.

March 21st, 2018, 10:12 AM

I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

March 21st, 2018, 11:28 AM

mykee

I updated the platform and now I am not able to login. It says error 10053.
Sierra linked me to "Network Comm or server error", and it says,
"If you updated Sierra Chart to a newer version, then some firewalls may block internet access". I off my Kaspersky firewall, and still it will not connect.
Anyone have experience similar problem before? I am using window 10.
Please advice, thank you.

I had same issue but I did copy Sierra folder before the update so I replaced the bad one with the old.....

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Cannot connect to Sierra Chart after updating newer version.

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Cannot connect to Sierra Chart after updating newer version.