The following are two emails sent to Ninjatrader Platform support.
After years on NT7, I am getting ready to completely uninstall and delete all files with only screenshots to be able to rebuild if I feel at some point that I can stomach it....
Being a full believer in "It's not what happens to you that matters, but how you deal with it that defines your character".
So I refuse to be a pussy about it... however.
I am in disbelief and am open to suggestions at this point... thank you.
Thursday, Sept. 7, 09:12 hours
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Patrick and Platform Support,
PLEASE READ THIS ALL BEFORE REQUESTING STANDARD PROTOCOL.
It is now clear, once again, with a stripped down, (almost zero 3rd party indicators/scripts) rendition of NT7 running
that, Ninjatrader has refused to shut down properly, then dumped my workspaces unfortunately, even after renaming the files in my second server manually dragged over Ninjatrader refuses to read them as I left them as I last had them open.
This is utterly absurd.
I have spent hours and hours dealing with this.
I have sacrificed many agonizing trading days (THIS ONE OF THEM) screwing around with your software instead of making money on my account.
Looking back at my personal notes including being uncertain of the platform including having my confidence rattled and trading like an idiot on a day with an episode
This has cost me weeks or even months of trading progress with no exaggeration whatsoever.
Im tempted to go on Big Mikes io forum and seeking help there as this is not working between Platform Support and myself. The problem and its crippling mental after-effects remains.
At first blush, the solution is obvious completely uninstall Ninjatrader dump all my workspaces and files EVERYTHING, and start over
The question remains How in the world can I use this platform for years with only minor hiccups and misunderstandings and then this?
FYI: I am using a fast machine with a solid state drive that is used SOLELY for trading; and the only reason I even installed an exclusive email address on it was that NT7 decided to stop sending log and trace files to you without it whereas in the past I never needed an onboard email account to accomplish this NOTHING ELSE runs on this machine so there is no other form of external corruption occurring.
I am easily facing a 40 hour work week to get my platform back to where I need it.
Then SIM trading another week to regain my confidence.
Sickening situation.
I am open to suggestions but Ill tell you another TeamViewer remote session to only prolong the agony and anxiously await the next episode is not an acceptable answer.
Please do not boilerplate me with yet another request for log and trace files to be emailed I refuse to continue to do the same thing over and over and ridiculously expect a different result and to ask this of me is insulting to say the very least.
At my wits end.
Henry Dean
607-535-9999
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(Followup with thanks and understanding)
Thursday, Sept. 7, 09:25 hours
Last note:
As I sip on my now ice cold coffee, watching the market move in rhythmic, predictable fashion without me, again, I wish to convey my heartfelt thanks to Patrick in particular, with his even-keeled and patient bedside manner and incredible skill sets, but the whole NT support team as well, that has been witnessing and attempting to help with this cul-de-sac of conundrums on their software.