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Why is Ninja keeping me from my account information???


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Why is Ninja keeping me from my account information???

  #1 (permalink)
 wontonsoup 
los angeles
 
Experience: Beginner
Platform: NT7
Trading: Self
Posts: 49 since Mar 2015
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Thanks Received: 8

I have been unable to get Ninja Trader Brokerage to give me a user name and password to access my account so I can make withdrawls etc. I have had the account since May 2015. When I emailed them they told me to call the trade desk. I did call and was told I would be issued the user name and password by today 7/28/2015. Nothing arrive by email. Call the Trade Desk again (312-423-2234)--answering machine pick up, told me no one available and to call back later. Has anyone else had this kind of problem with Dorman Trading LLC? any suggestions??
They tell me the ordinary platform username and password will not work....

wonton soup

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  #3 (permalink)
 
Haverchuck's Avatar
 Haverchuck 
California
 
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For withdrawls, I believe you need to use the online withdrawl form (no username/password required).

https://ninjatrader.com/

NTB should still provide you a username/password for Dorman, but that would be for historical statements only, not withdrawls.

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  #4 (permalink)
 wontonsoup 
los angeles
 
Experience: Beginner
Platform: NT7
Trading: Self
Posts: 49 since Mar 2015
Thanks Given: 77
Thanks Received: 8

thank you for the infomation link. Lets see why I cant go to my account and look at my account balances etc,,

wonton...

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  #5 (permalink)
 
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wontonsoup View Post
I have been unable to get Ninja Trader Brokerage to give me a user name and password to access my account so I can make withdrawls etc. I have had the account since May 2015. When I emailed them they told me to call the trade desk. I did call and was told I would be issued the user name and password by today 7/28/2015. Nothing arrive by email. Call the Trade Desk again (312-423-2234)--answering machine pick up, told me no one available and to call back later. Has anyone else had this kind of problem with Dorman Trading LLC? any suggestions??
They tell me the ordinary platform username and password will not work....

wonton soup

Withdrawal requests can be made online here: https://ninjatrader.com/ without a username and password.

Perhaps you are looking for a username and password for the Dorman customer portal? This is different than your trading user/pass, but would give you access to all current and historical statements. I sent you a private message to help resolve any questions specific to your account.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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  #6 (permalink)
 wontonsoup 
los angeles
 
Experience: Beginner
Platform: NT7
Trading: Self
Posts: 49 since Mar 2015
Thanks Given: 77
Thanks Received: 8


NT Brokerage View Post
Withdrawal requests can be made online here: https://ninjatrader.com/ without a username and password.

Perhaps you are looking for a username and password for the Dorman customer portal? This is different than your trading user/pass, but would give you access to all current and historical statements. I sent you a private message to help resolve any questions specific to your account.

Eliot Hi,

I received your email via Big Mikes site but you did not give me an email address to respond to. I do need the username and password for the Dorman customer portal. Please send email to me directly : [email protected]

Thank you for responding to this. Also I wish to thank Big Mike for facilitating this issue--thank you again Mike.

wonton soup/Bob Campbell
7/29/2015

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  #7 (permalink)
 
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wontonsoup View Post
Eliot Hi,

I received your email via Big Mikes site but you did not give me an email address to respond to. I do need the username and password for the Dorman customer portal. Please send email to me directly :

Thank you for responding to this. Also I wish to thank Big Mike for facilitating this issue--thank you again Mike.

wonton soup/Bob Campbell
7/29/2015

I have emailed you directly to follow up on your request. Thank you.

Risk Disclosure: Futures and forex trading involves significant risk of loss and is not appropriate for everyone.
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Last Updated on July 30, 2015


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