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NT SUPPORT


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NT SUPPORT

  #1 (permalink)
 turkmay 
New Orleans
 
Experience: Advanced
Platform: Ninja
Broker: IB
Trading: TF
Posts: 82 since Mar 2010
Thanks Given: 51
Thanks Received: 138


I've been with Ninja Trader since day one. Two or three years ago Their support function
was beyond pathetic. They answered requests when they wanted and if they couldn't
immediately solve the problem they ignored you. I would see post after post here on Big Mike's
bitching about Ninja Trader support.

In the last year the couple of times I have needed their help they have been quick to answer
(also on weekends) with complete step by step instructions even to the point of attaching
videos to their emails. A complete turnaround.

I've always believed when I notice someone cleaning up their act and trying to do the right thing
I should give them their propers. So, NT consider yourself noticed....at least by me.

Before you wiseguys pile in accusing me of being on the NT payroll save your typing fingers.
I've paid my $180 per quarter for the past 6 years just like everybody else.

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  #2 (permalink)
 
sands's Avatar
 sands 
London + UK
 
Experience: Advanced
Platform: Proprietary Analytics
Broker: Multiple broker + Multiple feed
Trading: Currently European and US equities
Posts: 443 since Dec 2013
Thanks Given: 257
Thanks Received: 234

I've personally found the support from this vendor ok and timely for simpler issues. However on more in depth issues futures.io (formerly BMT) is the best way to go for my queries, lots of hands-on experienced clients here. However I'm only a member of both forums for the last few months.

I tested this by dropping my queries to both futures.io (formerly BMT) and the official NT forum and seeing how timely are the replies and also feedback quality.

Thanks,

Sand.

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  #3 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,399 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,538



turkmay View Post
I've paid my $180 per quarter for the past 6 years just like everybody else.

Might I suggest you buy a lifetime license ASAP and stop paying quarterly...

Mike

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Last Updated on March 21, 2014


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