NexusFi: Find Your Edge


Home Menu

 





Email notification format - CONFUSING


Discussion in Feedback and Announcements

Updated
      Top Posters
    1. looks_one Big Mike with 6 posts (3 thanks)
    2. looks_two uexkuell with 2 posts (2 thanks)
    3. looks_3 addchild with 2 posts (0 thanks)
    4. looks_4 Daytrader999 with 1 posts (0 thanks)
    1. trending_up 2,860 views
    2. thumb_up 5 thanks given
    3. group 2 followers
    1. forum 10 posts
    2. attach_file 0 attachments




Closed Thread
 
Search this Thread

Email notification format - CONFUSING

  #1 (permalink)
 uexkuell 
Pt Vala
 
Experience: Advanced
Platform: Proprietary
Trading: CL, EUR, DAX
Posts: 58 since Apr 2010
Thanks Given: 12
Thanks Received: 31

If I see this correctly the Email notficicaton format has changed recently.

Now the first link that appears in any notification leads to an
UNSUBSCRIBE (removesubscription) page.

This is (fortunately for nexusfi.com (formerly BMT)) normally NOT what the user probably intends.


Intuitively the user wants to read the new post.


Therefore I'd be glad if nexusfi.com (formerly BMT) switches (back) to a notification format where the first link leads to the new post and only a link at the bottoms serves to unsubscribe.



=============== Sample mail notification ========================

DO NOT REPLY TO THIS EMAIL!
***************************

If you no longer wish to receive these notifications via email, click here:
https://nexusfi.com/subscription.php?do=removesubscription&type=thread&subscriptionid=XXXX&auth=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Dear uexkuell,

A new post has just been made in a thread you are subscribed to on Big Mike's Trading Forum. Unsubscribe options are at the bottom of this email.

Started this thread
Thanked by:

Can you help answer these questions
from other members on NexusFi?
My NT8 Volume Profile Split by Asian/Euro/Open
NinjaTrader
New Micros: Ultra 10-Year & Ultra T-Bond -- Live Now
Treasury Notes and Bonds
NexusFi Journal Challenge - April 2024
Feedback and Announcements
Build trailing stop for micro index(s)
Psychology and Money Management
The space time continuum and the dynamics of a financial …
Emini and Emicro Index
 
Best Threads (Most Thanked)
in the last 7 days on NexusFi
Get funded firms 2023/2024 - Any recommendations or word …
59 thanks
Funded Trader platforms
36 thanks
NexusFi site changelog and issues/problem reporting
25 thanks
GFIs1 1 DAX trade per day journal
19 thanks
The Program
18 thanks
  #2 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537

This has been mentioned a few times.

Here is my problem:

1) People don't read.
2) They won't click "unsubscribe" to unsubscribe. Instead, they will report us as spam, which causes ALL users to experience problems because mail providers will send our mail to spam folders.

So, with this in mind and 4 years of dealing with this, I moved the unsubscribe link to the top so that hopefully more people will see it and click it instead of marking us as spam.

I understand that people that are used to the old format are clicking on the wrong link out of habit. But I do believe you can retrain your mind to not do that given a little bit more time and experience.

It's a bad situation with an imperfect resolution.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal
Thanked by:
  #3 (permalink)
 
Daytrader999's Avatar
 Daytrader999 
Ilsede, Germany
Site Moderator
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Rithmic / CQG / Ninja Trader Brokerage
Trading: NQ
Posts: 1,525 since Sep 2011
Thanks Given: 2,067
Thanks Received: 2,316


...But regarding notification emails on post quotes this seems to not apply:


Quoting 
Dear Daytrader999,

Big Mike has quoted you in a post, below:

Link:

Member "Big Mike" writes:
***************************


---Quote (Originally by Daytrader999)---
Yes, absolutely !

Another thing I encountered for a few days is, when I adress a member like so Big Mike and I re-enter the thread, the site keeps in a sort of 'reloading' status...what I'm trying to say is, it looks like if someone is editing or adding a post (you know that kind of 'flickering' when there's some posting action going on in a thread).

I'm afraid I can't explain this any better...
---End Quote---
That is a known issue that happened when we migrated to PHP 5.4. I am trying to find a fix, it is very hard so far.

Mike

~~~~~~~~~~~~~~~~~~

View your list of quotes: https://nexusfi.com/feedback-announcements/usertag.php...
Modify your settings and alerts: https://nexusfi.com/feedback-announcements/usertag.php...

All the best,
Big Mike's Trading Forum


  #4 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537


Daytrader999 View Post
...But regarding notification emails on post quotes this seems to not apply:

There is no single click unsubscribe for that, but I will look at making everything more uniform.

Those emails are not issues for being marked as spam. It's the thread subscription emails.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal
  #5 (permalink)
 uexkuell 
Pt Vala
 
Experience: Advanced
Platform: Proprietary
Trading: CL, EUR, DAX
Posts: 58 since Apr 2010
Thanks Given: 12
Thanks Received: 31

Thanks for taking the time to answer.



Big Mike View Post
This has been mentioned a few times.

This might be indicative that it is a relevant problem.



Big Mike View Post
1) People don't read.

That's true and it's true for me.
It's a good reason to move unsubcribe DOWN not up if the goal is to have people read the posts.



Big Mike View Post
2) They won't click "unsubscribe" to unsubscribe. Instead, they will report us as spam, which causes ALL users to experience problems because mail providers will send our mail to spam folders.

All other relevant trading boards (like ET, TL and some others) use the "old" format -
1.link = current post, last link = unsubscribe.
Therefore this problem would affect all boards.

The current situation is only adding confusion due to behavior that is incompatible to what other boards are doing.


Why would people that have subscribed to a thread then report a notification as spam?
I don't really get this.
If this happens frequently there must be some other reason behind it.



Perhaps this might be a starting point to improve the situation:

Instead of this text in line 4:
"If you no longer wish to receive these notifications via email, click here:"

there could be placed this text:
"If you want to UNSUBSCRIBE please click at the link AT THE BOTTOM of this mail."

(of course no link following here but the usual text and then the link to the new post)

Started this thread
  #6 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537

I've tried the "unsubscribe at bottom" text, again no one reads so it is not useful.

Only a very tiny fraction of users on futures.io (formerly BMT) use any other trading forum, so I am not concerned about cross-forum compatibility or standards.

People mark as spam because they don't read. They click spam on the email client instead of clicking an unsubscribe link in the email. They view that as the easy, simple option without any consideration as to what it means. I cannot get mail providers to educate people so simply have to live with it.

I've already taken note of the complaints and will see what I can do.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal
  #7 (permalink)
 addchild 
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
Posts: 809 since Nov 2011
Thanks Given: 926
Thanks Received: 898


Big Mike View Post
I've tried the "unsubscribe at bottom" text, again no one reads so it is not useful.

Only a very tiny fraction of users on futures.io (formerly BMT) use any other trading forum, so I am not concerned about cross-forum compatibility or standards.

People mark as spam because they don't read. They click spam on the email client instead of clicking an unsubscribe link in the email. They view that as the easy, simple option without any consideration as to what it means. I cannot get mail providers to educate people so simply have to live with it.

I've already taken note of the complaints and will see what I can do.

Mike

Mike
When we receive a private message we get a prompt to open the message in a separate window (using chrome at least), have you thought of adding a prompt to the unsubscribe feature? so after you click on the link and it takes you to futures.io (formerly BMT), it asks "Are you sure you want to unsubscribe to this thread?"

.
  #8 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537


addchild View Post
Mike
When we receive a private message we get a prompt to open the message in a separate window (using chrome at least), have you thought of adding a prompt to the unsubscribe feature? so after you click on the link and it takes you to futures.io (formerly BMT), it asks "Are you sure you want to unsubscribe to this thread?"

That would require a lot of code changes.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal
  #9 (permalink)
 addchild 
Bay Area California
 
Experience: None
Platform: TT T4
Broker: Phillip Capital
Trading: Futures
Posts: 809 since Nov 2011
Thanks Given: 926
Thanks Received: 898


Big Mike View Post
That would require a lot of code changes.

Mike

Understood, what about embedding the link in a hyperlink or image that says "unsubscribe"?

.
  #10 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,398 since Jun 2009
Thanks Given: 33,173
Thanks Received: 101,537


I am not going to reply further.

I will work on ways to improve it, please just give me time.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal
Thanked by:

Closed Thread



Last Updated on May 22, 2013


© 2024 NexusFi™, s.a., All Rights Reserved.
Av Ricardo J. Alfaro, Century Tower, Panama City, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada)
All information is for educational use only and is not investment advice. There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
About Us - Contact Us - Site Rules, Acceptable Use, and Terms and Conditions - Privacy Policy - Downloads - Top
no new posts