NexusFi: Find Your Edge


Home Menu

 





Does NT Support Exist?


Discussion in NinjaTrader

Updated
    1. trending_up 2,785 views
    2. thumb_up 5 thanks given
    3. group 1 followers
    1. forum 6 posts
    2. attach_file 1 attachments




 
Search this Thread

Does NT Support Exist?

  #1 (permalink)
 turkmay 
New Orleans
 
Experience: Advanced
Platform: Ninja
Broker: IB
Trading: TF
Posts: 82 since Mar 2010
Thanks Given: 51
Thanks Received: 138

Here is the body of an email I sent to Ninja Trader support before the open this morning:

_________________________________________________________________________________________________
This morning when I clicked on NT it would not open and started trying to reinstall the program. It eventually gave me an er message: "The feature you are trying to use is on a network resource that is unavailable" then "installation package cannot be found." Need Help.
__________________________________________________________________________________________________

Anyone have any thoughts?

I'm sure the problem is somewhere on my computer and I'm also sure I'm not the only guy in the world this has happened to and the solution is somewhere within the NT Support Manual. However, getting them to even answer an email has become a real problem. Usually they say I'm just not getting their emails (although they never appear in my inbox, spam, trash or anywhere else...strange ain't ?). I've been out of business all day. After a long time as a loyal customer I'm just about at the end of the NT road but that's another thread. Any help would be appreciated.

Started this thread Reply With Quote

Can you help answer these questions
from other members on NexusFi?
The space time continuum and the dynamics of a financial …
Emini and Emicro Index
Build trailing stop for micro index(s)
Psychology and Money Management
ZombieSqueeze
Platforms and Indicators
Online prop firm The Funded Trader (TFT) going under?
Traders Hideout
My NT8 Volume Profile Split by Asian/Euro/Open
NinjaTrader
 
Best Threads (Most Thanked)
in the last 7 days on NexusFi
Get funded firms 2023/2024 - Any recommendations or word …
59 thanks
Funded Trader platforms
37 thanks
NexusFi site changelog and issues/problem reporting
23 thanks
GFIs1 1 DAX trade per day journal
22 thanks
The Program
19 thanks
  #2 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


turkmay View Post
Here is the body of an email I sent to Ninja Trader support before the open this morning:

_________________________________________________________________________________________________
This morning when I clicked on NT it would not open and started trying to reinstall the program. It eventually gave me an er message: "The feature you are trying to use is on a network resource that is unavailable" then "installation package cannot be found." Need Help.
__________________________________________________________________________________________________

Anyone have any thoughts?

I'm sure the problem is somewhere on my computer and I'm also sure I'm not the only guy in the world this has happened to and the solution is somewhere within the NT Support Manual. However, getting them to even answer an email has become a real problem. Usually they say I'm just not getting their emails (although they never appear in my inbox, spam, trash or anywhere else...strange ain't ?). I've been out of business all day. After a long time as a loyal customer I'm just about at the end of the NT road but that's another thread. Any help would be appreciated.

I am sorry that you have not had a response all day. I will surely track down and let you know what happened to your initial inquiry. In the meantime, you can PM me the email address you used and a telephone number where you can be reached and I will have someone on our support team get in touch with you right away.

Follow me on Twitter Reply With Quote
Thanked by:
  #3 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686



NinjaTrader View Post
I am sorry that you have not had a response all day. I will surely track down and let you know what happened to your initial inquiry. In the meantime, you can PM me the email address you used and a telephone number where you can be reached and I will have someone on our support team get in touch with you right away.

We have located the inquiry you sent in at 8 AM Denver time. We replied at 8:15 AM.

- I see you have provided a telephone number in your initial inquiry and someone will be calling now
- I will task my IT manager to see if we are able to gather any information of the routing from our ISP to your inbox (this might not occur until tomorrow)

Thanks for your patience.

Follow me on Twitter Reply With Quote
Thanked by:
  #4 (permalink)
 
Big Mike's Avatar
 Big Mike 
Manta, Ecuador
Site Administrator
Developer
Swing Trader
 
Experience: Advanced
Platform: Custom solution
Broker: IBKR
Trading: Stocks & Futures
Frequency: Every few days
Duration: Weeks
Posts: 50,399 since Jun 2009
Thanks Given: 33,174
Thanks Received: 101,539

You might want to use something reliable like gmail if you are having a consistent or persistent problem missing emails.

Mike

We're here to help: just ask the community or contact our Help Desk

Quick Links: Change your Username or Register as a Vendor
Searching for trading reviews? Review this list
Lifetime Elite Membership: Sign-up for only $149 USD
Exclusive money saving offers from our Site Sponsors: Browse Offers
Report problems with the site: Using the NexusFi changelog thread
Follow me on Twitter Visit my NexusFi Trade Journal Reply With Quote
  #5 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686

turkmay,

We have looked further into this and here are some facts:

- The email we received from you was from your gmail address
- The return path however, you have set up to reply to your bellsouth address
- Thus please check your bellsouth inbox and spam folder for our response
- If you don't see it there then likely bellsouth has blocked emails coming from our ninjatrader.com domain
- You could check with bellsouth or in the future, ensure that your email return address is your gmail account
- Worst case, if you don't see a response from us, you can always post in our forum as well

Thanks

Follow me on Twitter Reply With Quote
  #6 (permalink)
 turkmay 
New Orleans
 
Experience: Advanced
Platform: Ninja
Broker: IB
Trading: TF
Posts: 82 since Mar 2010
Thanks Given: 51
Thanks Received: 138


NinjaTrader View Post
turkmay,

We have looked further into this and here are some facts:

- The email we received from you was from your gmail address
- The return path however, you have set up to reply to your bellsouth address
- Thus please check your bellsouth inbox and spam folder for our response
- If you don't see it there then likely bellsouth has blocked emails coming from our ninjatrader.com domain
- You could check with bellsouth or in the future, ensure that your email return address is your gmail account
- Worst case, if you don't see a response from us, you can always post in our forum as well

Thanks

For business reasons I have 3 email addresses ALL are directed to my gmail account and always have been. I don't use anything but gmail and use it to send/receive every bit of my email traffic nomatter what the account. All I can tell you is that I always receive NT's automated bounce back acknowledging my support request and I have never encountered this problem with anyone else. The problem must be on your end.

Started this thread Reply With Quote
  #7 (permalink)
 
NinjaTrader's Avatar
 NinjaTrader  NinjaTrader is an official Site Sponsor
Site Sponsor

Web: NinjaTrader
AMA: Ask Me Anything
Webinars: NinjaTrader Webinars
Elite offer: Click here
 
Posts: 1,713 since May 2010
Thanks Given: 203
Thanks Received: 2,686


turkmay View Post
For business reasons I have 3 email addresses ALL are directed to my gmail account and always have been. I don't use anything but gmail and use it to send/receive every bit of my email traffic nomatter what the account. All I can tell you is that I always receive NT's automated bounce back acknowledging my support request and I have never encountered this problem with anyone else. The problem must be on your end.

Providing the best support experience for our users is critical so I had my IT manager review this again. Following is the email header that your gmail account sent us. I have removed your personal information and replaced it with an XXX. The "from" address points to your bellsouth address which is the email that is used for the reply. You can have GMAIL set up so when you select your bellsouth address in the "from" field when composing an email to have email header contain the gmail account. To do this, you would go to GMAIL and select "GMAIL account settings > Accounts and Import > Send mail As" select the bellsouth address and edit. You would get an screen like the image posted. The Email address field would be your bellsouth address however, the Reply-to address would be your GMAIL account.


sender: [email protected]
date: Mon, 19 Sep 2011 08:58:31 -0500
x-google-sender-auth: e-O3AWNq6g-_DlOU7nEaddiQkdw
message-id: <CABrG+bu_pN9gJ0WXtt1-RyHATm30JZdfvCZuLmbproHXWGh1_Q@mail.gmail.com>
subject: EMERGENCY!
from: XXXXXXXX@bellsouth.net
to: NinjaTrader Customer Service <support@NinjaTrader.com>

Attached Thumbnails
Click image for larger version

Name:	gmail-ReplyTo.png
Views:	170
Size:	13.3 KB
ID:	49775  
Follow me on Twitter Reply With Quote




Last Updated on September 21, 2011


© 2024 NexusFi™, s.a., All Rights Reserved.
Av Ricardo J. Alfaro, Century Tower, Panama City, Panama, Ph: +507 833-9432 (Panama and Intl), +1 888-312-3001 (USA and Canada)
All information is for educational use only and is not investment advice. There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
About Us - Contact Us - Site Rules, Acceptable Use, and Terms and Conditions - Privacy Policy - Downloads - Top
no new posts