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What's up with Kinetick?

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What's up with Kinetick?

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  #1 (permalink)
London, UK
Experience: Intermediate
Platform: Ninjatrader, Tradestation
Broker: Kinetick, InteractiveBrokers
Trading: Equities, Futures
Posts: 405 since Jun 2010
Thanks: 143 given, 272 received

Does anyone know what's up with Kinetick? I sent an email early this morning to add something to my feed and received an email back a short time ago from @NinjaTrader saying my email was being forwarded to Kinetick!
Whenever I sent messages previously, they were actioned very quickly. Wondering if this is a new level of indirection being introduced to the new Ninjatrader "cleanup" which seems to have made the support go downhill..

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