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  #21 (permalink)
Beebe, Arkansas
Experience: Beginner
Platform: Ninja Trader 8
Trading: futures
Posts: 6 since Jun 2020
Thanks: 0 given, 5 received

TruTrade LLC View Post
Replying to ntcat,

TruTrade LLC has received the link to this post. TruTrade LLC is of the highest standard when it comes to transparency and information which is provided to each and every client. We have extremely high-end bots and have thousands of clients to date that trade from 1 to 80 lot sizes. TruTrade maintains professional standards and we do not roam forums to knockdown other companies nor troll for clients. We do not participate nor facilitate Slander and/or Defamation of Character.

The information being shared within this post has no merit and is an unfair representaion of TruTrade LLC. TruTrade provides detailed product information as well as recommendations to clients. It is the Clients responsibility as to what to do with the tools we provide. Traders, trade at their own risk and are accountable for their own actions. It is standard Protocol for TruTrade to discuss a client's appropriate account size and we repeatedly suggest to sim trade until Understanding and comfort level is reached.

Regarding this specific case, In order to Help this specific client, TruTrade Not only accepted a partial payment at the client's request which we normally do not accept but we offered a 5k upgrade for free, we offered another hour training for free to make sure our client is on the right track. This was a 7,000 upgrade in total as we don't count pennies here, we expect our client to make money period. Even though we have a very strong contract we looked the other way and tried to do the right thing for our clients. This Client has not followed instructions nor Honored his contract to date. We stand by our products and our products are engineered for the professional trader not for the hobbyist mindset.

At TruTrade we strive to invest in long term relationships with our clients and are not focus just on individual sales, rather the success of our clients hence the upgrade suggestion as to when our clients make money so do we.

TruTrade LLC is about relationships and building client accounts not collecting money and moving on once we receive initial payment. This is why we offered a major upgrade and assistance at no cost! We care about our clients, our word counts, and our products are second to none, to be honest. We have hours and hours, sometimes complete sessions recording on Youtube to display the transparency. We are the only company to do so, we take pride in this fact!

This particular client turns the bot on sets man many timers to go on /off/ on and utilizes the bot in a way not designed as instructed. TruTrade can only do so much here. This gentleman is stating he lost thousands, ok how is that possible as the bar and contract size recommended to this gentleman would be impossible to lose unless allowing themselves to grossly be negligent and leaving it on all times of the day.

The bots have very little downside before it reenters, Review the hundreds of hours that we post. We do not hide and portray something we are not selling whatsoever.

Personal Note: If the trader isn't properly funded as I believe we all need to be responsible for what we sell, who we sell to, and what we buy.

Bots are engineered for a specific purpose in mind. Utilizing a bot designed for certain market environments and doing the direct opposite will result in a negative outcome. This is discussed in-depth with each and every client as well as provided to all clients. This particular client is simply setting predetermined times to trade while he's busy working his job. TruTrade highly discourages this trading behavior when utilizing one bot unless trading with a bot network of course. This is discussed with all of our clients along with setting the proper expectations etc well before the cost is even brought up as the cost is secondary to one's needs as it should be.

TruTrade never discloses when asked, "what does your bot make on avg"? We could of course answer this question to increase sales however we have a moral compass here at TruTrade and do not share in that mindset. We are overly honest to a fault. TruTrade does not conduct themselves in the typical industry fashion which is precisely why TruTrade came about. We are in 4 countries now for a reason and it's not by selling a product that isn't effective. Again we post hours nad hours of trades to remove doubt and had transparency to the industry by showing that we do not cherry-pick entries and exits. We display wins, losses as well as show off our bot's ability while the market is consolidating.

This would be our first response to this nature. I truly hope this will be my last. I wanted to spend some time writing this response as we are a very reputable company and our products are worth fighting for. Obviously we can t make everyone happy but we can always do the right thing above all else. TruTrade is here to deliver the new normal and we are here to stay...

In response to having previous NT banner. Trutrade decided there was no value in having NT as they provided really nothing to vendors so we respectfully removed ourselves at TruTrades request then removed NT info. Jumping to conclusions over an individual comments again isn't proper. TY


TruTrade LLC Corporate

Welcome TruTrade LLC,

I am so glad your here , The Tech has gotten back with me after I gave him a detailed overview of what I was doing. He has instructed me that I was improperly using the bot and has offered to help. I am grateful that it was pointed out, since I am a new trader, as outlined in my original post.

I am looking forward to continued business with TruTrade.


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  #22 (permalink)
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  #23 (permalink)
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Manta, Ecuador
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Thank you @bobwest

I also want to make 100% certain it is clear that the vendor must follow site rules (his first post did not). When anyone joins the community, they are told multiple times about our policies. So consider this the final warning to follow them.

Vendors are free to (and encouraged to) respond to direct inquiries/questions/comments/complaints in their thread, but they are NOT permitted to use posts for marketing purposes or self-promotion. That means that unsolicited posts or unsolicited marketing/promotional language is not permitted. Yes, you can defend yourself without making marketing claims or using promotional language.


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