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Swissquote
Updated: Views / Replies:415 / 12
Created: by bchip Attachments:2

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Swissquote

  #11 (permalink)
Africa
 
Trading Experience: Advanced
Platform: NinjaTrader
Favorite Futures: ES,YM,CL,GC,6A,6E
 
Posts: 43 since Sep 2017
Thanks: 51 given, 32 received


GFIs1 View Post
Hi @bchip
Sorry to hear from your adventure.
I am pretty sure you landed on a false website.
Have a look on the two websites of the very well working online bank in Switzerland with lots of contact possibilities:

If you really have been on this very website - then you have lots of contact possibilities.
Never they will want to get a "VIDEO" of you - really strange! And phone support is until 22h CET... (see 2nd pic).
If you lost your money you need to open a legal case.

Please tell me if you need any help from here (I am a longtime client of swissquote.com) - I could contact them.
In this case contact me via pm.

Hope for your success. Good luck.
GFIs1

Thanks for the response.

It would be extremely weird if it was a scam site because
- The app I downloaded on Google play is "Swissquote Mobile"
- The logins work for the official site and the app
- I received the PDF L3 document from the callcentre desk (same number your showing +41 44 825 88 88)
- The bank I selected was from a pre-approved list in my bank
- The emails I received were from (noreply@swissquote.ch)
- The customer care is 08:00 - 22:00 and I did use the number as you point out
however I was told opening an account can only be done by the accounts department
which is only till 17:00 (Swiss time)

I also used the "secure messaging" service (where they can send you a msg but you have to create
a new message to respond). Scammers usually dont have this much security in place,
would take to long to code

I also think if it was a scam they would have been way more accommodating and rules
wouldve been applied ...less

At this point my frustration is more that everything feels like an uphill battle,
with apps not working, 4 layers of passwords (where they can decrypt it!), taking a week to process a payment...

But glad to hear that youve got a good experience with them, it really could just be bad circumstance.
I will bite through it a bit longer


Last edited by bchip; October 10th, 2019 at 11:10 AM.
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  #12 (permalink)
Legendary Market Wizard
Switzerland
 
Trading Experience: Intermediate
Platform: Investor/RT
Broker/Data: IB / DTN
Favorite Futures: Futures
 
Posts: 4,714 since Feb 2012
Thanks: 4,669 given, 9,809 received


bchip View Post
Thanks for the response.

It would be extremely weird if it was a scam site because
- The app I downloaded on Google play is "Swissquote Mobile"
- The logins work for the official site and the app
- I received the PDF L3 document from the callcentre desk (same number your showing +41 44 825 88 88)
- The bank I selected was from a pre-approved list in my bank
- The emails I received were from (noreply@swissquote.ch)
- The customer care is 08:00 - 22:00 and I did use the number as you point out
however I was told opening an account can only be done by the accounts department
which is only till 17:00 (Swiss time)

I also think if it was a scam they would have been way more accommodating and rules
wouldve been applied ...less

At this point my frustration is more that everything feels like an uphill battle,
with apps not working, 4 layers of passwords (where they can decrypt it!), taking a week to process a payment...

But glad to hear that youve got a good experience with them, it really could just be bad circumstance.
I will bite through it a bit longer

I would recommend you to go on the site (see second pic) with "Live Chat" and talk with them - for sure you will be
guided quickly to the goal. This will be the test if you are with the real bank.
Good luck
GFIs1

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  #13 (permalink)
Africa
 
Trading Experience: Advanced
Platform: NinjaTrader
Favorite Futures: ES,YM,CL,GC,6A,6E
 
Posts: 43 since Sep 2017
Thanks: 51 given, 32 received



GFIs1 View Post
I would recommend you to go on the site (see second pic) with "Live Chat" and talk with them - for sure you will be
guided quickly to the goal. This will be the test if you are with the real bank.
Good luck
GFIs1

Thanks, I've used the live chat before

website: https://en.swissquote.com/support

They only answer questions regarding accounts over the phone.

I spoke to them now, the beneficiary details were wrong and they now sent it back.
They did see the payment for the right amount.
So it took 3 working days to process through the clearing house (not them) and then another 3 working days
which they processed (which is what they promised) - so a week and 2 days.
If the money gets back here then all seems legit, just a bit slow
(TD Ameritrade has processed my payments within 12 hours in the past - also international)



Last edited by bchip; October 10th, 2019 at 01:19 PM.
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