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Earn2Trade - Orianna Foucault (Director of Support) - Ask Me Anything (AMA)


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Earn2Trade - Orianna Foucault (Director of Support) - Ask Me Anything (AMA)

 
 dyoung 
Boston, MA
 
Experience: None
Posts: 12 since Apr 2019
Thanks Given: 9
Thanks Received: 13


Sorem View Post
I passed the $50k Gauntlet-Mini on 22.12.2020 and received my Certificate from Earn2Trade on 23.12.2020. I also received a Welcome Email containing my Offer Letter and Trader Restricted Interest Agreement from Helios LLC on the 23.12.2020. I then cancelled my Earn2Trade $50k Gauntlet-Mini subscription as advised by Earn2Trade Support Staff. I submitted all required executed documentation to Helios on 28.12.2020. Helios also informed me that they setting up a real brokerage account in my name and not a simulated account. Normal setup times for brokerages can take much longer, but they will do their best to ensure this process goes smoothly and quickly given the process during the festive period.

I expect to receive my new account details in the coming days. So far all has run very smoothly.

I hope this helps.

@Sorem, is it not a livesim account? I recently signed, and said I could wait or get a livesim account (which is capped at 5k profit).


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 Sorem 
Zürich, Switzerland
 
Experience: Intermediate
Platform: NT8, TS, SC & MC
Broker: TS, Infinity,
Trading: ES, NQ, 6B, 6E, GC, CL, ZB
Posts: 8 since Dec 2017
Thanks Given: 0
Thanks Received: 17


BertV View Post
That is great to hear. I really appreciate you sharing your experience. I have had a positive experience so far but am a bit anxious with regard to funding and now with my cancelling too early.


Frankly if they want to charge me another month to allow them time to evaluate my performance then so be it. But I did pass and do not believe another billed month should be necessary as the website states everyone who passed (again, which I did) will be funded. I followed all the rules and your account is automatically closed if any are broken. Why would I expect to pay for another month? The message on the dashboard says nothing about not cancelling it says you passed.

When I believed I had passed before the official confirmation I wrote to support to inform them of this. They replied stating that they would confirm and should await an email confirmation. They also informed me to cancel my Subscription once I got the confirmation which I did. If you did do this then i am sure you will be fine.

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 Sorem 
Zürich, Switzerland
 
Experience: Intermediate
Platform: NT8, TS, SC & MC
Broker: TS, Infinity,
Trading: ES, NQ, 6B, 6E, GC, CL, ZB
Posts: 8 since Dec 2017
Thanks Given: 0
Thanks Received: 17



dyoung View Post
@Sorem, is it not a livesim account? I recently signed, and said I could wait or get a livesim account (which is capped at 5k profit).

Exact quote from Helios: "Please understand that we are helping you setup a real brokerage account in your name! This is not a simulated account. Normal setup times for brokerages can take much longer, but we will do our best to ensure this process goes smoothly and quickly!"

My understanding is that this is a REAL LIVE Brokerage Account subject to the same parameters as the Gauntlet-Mini

I was not informed of a LiveSim account with any capped profits. Maybe they select which Traders get Live and which ones get LiveSim - just my opinion!

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 dyoung 
Boston, MA
 
Experience: None
Posts: 12 since Apr 2019
Thanks Given: 9
Thanks Received: 13


Sorem View Post
Exact quote from Helios: "Please understand that we are helping you setup a real brokerage account in your name! This is not a simulated account. Normal setup times for brokerages can take much longer, but we will do our best to ensure this process goes smoothly and quickly!"

My understanding is that this is a REAL LIVE Brokerage Account subject to the same parameters as the Gauntlet-Mini

I was not informed of a LiveSim account with any capped profits. Maybe they select which Traders get Live and which ones get LiveSim - just my opinion!

That's very interesting. Thanks for the insight. I get my credentials to a livesim this upcoming week; if yours is a livesim, would love an update from you when you hear as well.

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BertV
New Haven, CT
 
Posts: 80 since Nov 2014
Thanks Given: 73
Thanks Received: 85


Sorem View Post
When I believed I had passed before the official confirmation I wrote to support to inform them of this. They replied stating that they would confirm and should await an email confirmation. They also informed me to cancel my Subscription once I got the confirmation which I did. If you did do this then i am sure you will be fine.

Unfortunately I did not wait for confirmation. I was to be billed the next day (1.1.2021) and I knew there would be no refund so I cancelled my subscription. My dashboard had a message in green writing stating I passed and that I would receive an email in 2 business days with additional details.

I will have to wait and see what happens next week. Hopefully I am concerned for no reason and I will receive the email. Nothing said "don't cancel your subscription" and again, I did not want to be billed for another month that I did not need.

 
 Sorem 
Zürich, Switzerland
 
Experience: Intermediate
Platform: NT8, TS, SC & MC
Broker: TS, Infinity,
Trading: ES, NQ, 6B, 6E, GC, CL, ZB
Posts: 8 since Dec 2017
Thanks Given: 0
Thanks Received: 17


BertV View Post
Unfortunately I did not wait for confirmation. I was to be billed the next day (1.1.2021) and I knew there would be no refund so I cancelled my subscription. My dashboard had a message in green writing stating I passed and that I would receive an email in 2 business days with additional details.

I will have to wait and see what happens next week. Hopefully I am concerned for no reason and I will receive the email. Nothing said "don't cancel your subscription" and again, I did not want to be billed for another month that I did not need.

Hopefully common sense will prevail :-)

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 Sorem 
Zürich, Switzerland
 
Experience: Intermediate
Platform: NT8, TS, SC & MC
Broker: TS, Infinity,
Trading: ES, NQ, 6B, 6E, GC, CL, ZB
Posts: 8 since Dec 2017
Thanks Given: 0
Thanks Received: 17


dyoung View Post
That's very interesting. Thanks for the insight. I get my credentials to a livesim this upcoming week; if yours is a livesim, would love an update from you when you hear as well.

Sure will let you know what I get in the end

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Thanked by:
 
BertV
New Haven, CT
 
Posts: 80 since Nov 2014
Thanks Given: 73
Thanks Received: 85


Sorem View Post
Hopefully common sense will prevail :-)

Not sure what the common sense in this instance is but I am being informed that my performance will not be evaluated because i cancelled before receiving confirmation. This is really infuriating and disheartening. Anyone have any suggetions?

Thanked by:
 
BertV
New Haven, CT
 
Posts: 80 since Nov 2014
Thanks Given: 73
Thanks Received: 85

Earn2Trade has informed me that they will proceed with my evaluation. My dashboard indicated I met all the targets however apparently there is a disclaimer that says nothing is final until you recieve the offer in email, which I didn't. I cancelled because of the renewed billing cycle the next day with the assumption the offer would be granted.

I connected directly with Orriana who brought my cae to management. I work in customer relations and have complimented earn2trade before on their responsiveness. In this instance I think they did the right thing;its what I would have done in my professional role. I did not violate a gauntlet rule, I was guilty of an administrative error, which most contracts have a remedy process for.

I appreciate Earn2Trade for taking the high road here.

 
 Sorem 
Zürich, Switzerland
 
Experience: Intermediate
Platform: NT8, TS, SC & MC
Broker: TS, Infinity,
Trading: ES, NQ, 6B, 6E, GC, CL, ZB
Posts: 8 since Dec 2017
Thanks Given: 0
Thanks Received: 17



Sorem View Post
Sure will let you know what I get in the end

UPDATE: I received an email from Helios Support yesterday apologizing for the delay in the opening up my Live account. The reason given is because they are still in the transition process to a new FCM. Helios has offered me the option to start with a LiveSim account or continue to wait. The LiveSim phase lasts until I make $5k in profit or until the Live brokerage account is created etc. I will not be able to withdraw more than $4k. Once I reach that threshold, I will be moved to the Live brokerage account and I can choose to withdraw my LiveSim proceeds or roll it over to the Live account.

I have not decided what I will do.

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