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Earn2Trade - Orianna Foucault (Director of Support) - Ask Me Anything (AMA)


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Earn2Trade - Orianna Foucault (Director of Support) - Ask Me Anything (AMA)

  #321 (permalink)
adttt
greenville SC
 
Posts: 8 since Mar 2020
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emini2000 View Post
There's a specific thread on the Sierra help forums that deal with it. Some package you have to install and create a folder and put it in it. I'll see if I can find the thread. But I'm also thinking on later versions now, you don't have to do that, but not sure. There's something you have to check when you install that installs it now I think. I went through so much I can't remember half of it now. But once I got it all done I found it wasn't working because I had the wrong Rithmic feed selected. lol.

And once you get all that done you have to make sure you don't have 'sim' checked under the trading tab.

They aren't providing those files anymore, I found that thread. What version of sierra do you use?


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  #322 (permalink)
emini2000
Atlanta GA USA
 
Posts: 285 since Aug 2013
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adttt View Post
They aren't providing those files anymore, I found that thread. What version of sierra do you use?

I'm pretty sure they're in that thread or another one.

I am on 2128 64 bit.

Edit: when installing check the "install optional components" box.

  #323 (permalink)
emini2000
Atlanta GA USA
 
Posts: 285 since Aug 2013
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adttt View Post
They aren't providing those files anymore, I found that thread. What version of sierra do you use?

The files should be in this thread unless they removed them:

https://www.sierrachart.com/SupportBoard.php?ThreadID=52647

  #324 (permalink)
adttt
greenville SC
 
Posts: 8 since Mar 2020
Thanks Given: 1
Thanks Received: 1

Yeah I have the files from using old versions, but I still just get the logon failure error. Guess it won't work for me.

  #325 (permalink)
adttt
greenville SC
 
Posts: 8 since Mar 2020
Thanks Given: 1
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emini2000 View Post
I'm pretty sure they're in that thread or another one.

I am on 2128 64 bit.

Edit: when installing check the "install optional components" box.

Maybe Rithmic has disabled something on their end now with current credentials.

  #326 (permalink)
emini2000
Atlanta GA USA
 
Posts: 285 since Aug 2013
Thanks Given: 70
Thanks Received: 271


adttt View Post
Yeah I have the files from using old versions, but I still just get the logon failure error. Guess it won't work for me.

So, who are you getting the charts from? Your broker or directly from Sierra? And you installed the bridge files according to instructions?

  #327 (permalink)
adttt
greenville SC
 
Posts: 8 since Mar 2020
Thanks Given: 1
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emini2000 View Post
So, who are you getting the charts from? Your broker or directly from Sierra? And you installed the bridge files according to instructions?

I was given credentials by E2T. And no, the bridge files don't exist on that forum anymore. I got the bridge files by going to old versions and downloading the optional components. It could be that the files (now removed) on the forum were updated from what I am able to get installing old versions.

  #328 (permalink)
emini2000
Atlanta GA USA
 
Posts: 285 since Aug 2013
Thanks Given: 70
Thanks Received: 271


adttt View Post
I was given credentials by E2T. And no, the bridge files don't exist on that forum anymore. I got the bridge files by going to old versions and downloading the optional components. It could be that the files (now removed) on the forum were updated from what I am able to get installing old versions.

Oh, so you got Sierra directly throughE E2T?

Let me see if I can find that zip file. They're probably on my trading computer. It may not be tonight, but tomorrow.

  #329 (permalink)
adttt
greenville SC
 
Posts: 8 since Mar 2020
Thanks Given: 1
Thanks Received: 1


emini2000 View Post
Oh, so you got Sierra directly throughE E2T?

Let me see if I can find that zip file. They're probably on my trading computer. It may not be tonight, but tomorrow.

I have my own Sierra account. Using the rithmic credentials provided by E2T with it, or trying anyways.

  #330 (permalink)
emini2000
Atlanta GA USA
 
Posts: 285 since Aug 2013
Thanks Given: 70
Thanks Received: 271



adttt View Post
I have my own Sierra account. Using the rithmic credentials provided by E2T with it, or trying anyways.

When you say your own Sierra account you mean one you've gotten directly from Sierra, right? So you're saying it doesn't hook up at all? All you get is an error message? What does it say?

MY problem ended up being I didn't have the right Rithmic feed selected. And make sure you have your user and pass right. And make sure you don't have sim checked under the Trade tab. I'm gonna go to my computer and check.

And with the bridge files you did create the folder with the name they told you and installed the files in there?

It may be soon or it may be a little while. I'll get back with you. But answer those questions if you will. I used to be in tech support in another life working for Lotus. We'll see if we can't get you hooked up. lol.


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