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Earn2Trade (Helios) - "The Gauntlet"


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Earn2Trade (Helios) - "The Gauntlet"

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  #141 (permalink)
Austin, TX
 
Experience: Advanced
Platform: Finamark, Sierra Chart
Trading: ES, CL, GC, NQ
 
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bobwest View Post
I think you pretty much have to go through Earn2Trade. I do think it is likely that there is an issue with Rithmic. Unless, of course, it is user error by you, which seems to be an answer you have been offered. I can't say that I blame them for that answer, because user error lets everyone off the hook, and of course it is very often right.

I don't see how "user error -- you clicked on Reverse" explains the simultaneous long and short positions, though, which have to be a matter of how your entries were processed. Since the Rithmic simulator is what is doing the processing, well, I think that is probably where the explanation is. But I don't see that you really have the connection to Rithmic to pursue it with them directly.

It appears that @Earn2Trade believes that you definitely used the Reverse button, and that this caused everything else. I do not know if they have explained how you hitting Reverse caused you to have both a long and a short position in the same instrument, at the same time, in the same account. Also, @mykee has chimed in above with a similar situation, that also had an unexplained position.

However, I don't want to try to interpret the data or add to the discussion at this point, because I am not in a position to research anything. Remember that I am just thinking about what seems to make sense, given what you have written, not saying that I know anything directly about the situation, because I am not on the ground and don't have access to the data, nor even experience with the RTrader software. So my opinion is just that, my opinion.

I'm sorry to say it, but not all support issues are resolved to the user's satisfaction. Did this actually cause you to have a loss in the evaluation? If so, then it is important for them to find out what did happen, hopefully to your satisfaction. If they are unable to, then you have to assess how important a matter it is for you going forward.

I agree that if other examples of this same issue are surfaced, then everyone will have more to go on.

Bob.

---------------------

Edit: I see that @matthew28 chimed in already, saying about the same thing, much more briefly, while I was going on and on about it. Which definitely happens.

We are reporting what we can see in R Trader Pro, which the users all have access to. We are happy to investigate any claims with Rithmic, but that needs their involvement as well, since we can only go by what their platform shows us on this side. If anyone is having the issue and hasn't reported it to support, please do. The more information we have, the better!

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  #142 (permalink)
Europe
 
Experience: Advanced
Platform: TradeNavigator, BookMap
Trading: ES, CL, 6E, 6B
 
Posts: 355 since Jan 2017
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I'm not with E2T, but I use rithmic-data for another company and I execute thru TradeNavigator. At the end of the the day I open R-Trader Pro and watch "recent orders" and I cannot believe what BS there is plotted. Since version 16, r-trader is pure nonsence and I'm sure guys at Rithmic know it (because they are not stupid). I had no phantom-orders, but would I read under "recent orders" is to laugh or to cry. For me it is important that under "dashboard" everything is ok and this is the only what counts for me

my 2 cents for anyone from e2t, you should try this: place some trades thru any allowed platform, thereafter open r-trader pro and watch "recent orders" you will never say again "it only counts what we see", lol

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  #143 (permalink)
Singapore
 
Experience: Intermediate
Platform: NinjaTrader, Sierra, MT4
Trading: ES, CL, NG, XAUUSD, USDJPY
 
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I know the feeling. I did report the latest rithmic update seemed to have created some issues, earlier too...

Btw I always have 'positions' and 'working orders' windows (recent orders is under one of them, forgot which) opened in the background for me to check active orders. Which is why I find it weird, there was nothing there except my bracket orders waiting to be filled once I got into the trade... and the 'phantom orders' only appeared after the legit bracket order was closed. And supposedly opened 10 minutes before the existing one was closed?

It happened also in AM session though the duration was shorter, that could be attributable to latency or something, but when it happened again in PM session I kinda panicked.

ps: Thanks for sharing your input



tr8er View Post
I'm not with E2T, but I use rithmic-data for another company and I execute thru TradeNavigator. At the end of the the day I open R-Trader Pro and watch "recent orders" and I cannot believe what BS there is plotted. Since version 16, r-trader is pure nonsence and I'm sure guys at Rithmic know it (because they are not stupid). I had no phantom-orders, but would I read under "recent orders" is to laugh or to cry. For me it is important that under "dashboard" everything is ok and this is the only what counts for me

my 2 cents for anyone from e2t, you should try this: place some trades thru any allowed platform, thereafter open r-trader pro and watch "recent orders" you will never say again "it only counts what we see", lol


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  #144 (permalink)
Johor, Malaysia
 
Experience: Beginner
Platform: Sierra Chart
Trading: CL, GC
 
Posts: 176 since Oct 2013
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tr8er View Post
I'm not with E2T, but I use rithmic-data for another company and I execute thru TradeNavigator. At the end of the the day I open R-Trader Pro and watch "recent orders" and I cannot believe what BS there is plotted. Since version 16, r-trader is pure nonsence and I'm sure guys at Rithmic know it (because they are not stupid). I had no phantom-orders, but would I read under "recent orders" is to laugh or to cry. For me it is important that under "dashboard" everything is ok and this is the only what counts for me

my 2 cents for anyone from e2t, you should try this: place some trades thru any allowed platform, thereafter open r-trader pro and watch "recent orders" you will never say again "it only counts what we see", lol


Can't do that anymore since only one platform is allowed to be opened at a time.

This is the reply I got from Sierra the last time I asked them to look into the matter. I hope it is ok to post it here, if not @bobwest, please remove TQ.


"The problem is the flat position was just not getting reported by the Rithmic API and it was continuing to report a position of -1. And then you continued to flatten that position with buy orders which ended up putting putting you into a long position of +2 contracts.

We have seen this kind of problem before with Rithmic."

"It is problems like these, is the reason why we have discontinued support for Rithmic and recommend users move to the Sierra Chart order routing service or less preferred CQG. You should take our advice on that. Here is the documentation for the Sierra Chart order routing service"

Sleep well, Eat Healthy, Breathe...
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  #145 (permalink)
Europe
 
Experience: Advanced
Platform: TradeNavigator, BookMap
Trading: ES, CL, 6E, 6B
 
Posts: 355 since Jan 2017
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mykee, it doesn't mean that you can use just one platform, it means that you can have just 1 connection at the same time (doesn't matter which platform)

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