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auction dashboard
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auction dashboard

  #171 (permalink)
Trading Apprentice
Atlanta
 
Futures Experience: Intermediate
Platform: CTS T4; R|Trader
Favorite Futures: ZN, ZB, ES
 
Posts: 21 since Jan 2017
Thanks: 2 given, 10 received

No, it really is about support. There are ppl who have gone months without AD working. If it is something you depend on then that is lost money. One guy operations are BS, especially if that one guy disappears and doesn't have a system in place for keeping in contact with customers. I would rather do business with a 'real' business with strong support. He should just sell the company to someone who can support it and just keep X% of profits.

One good example about crappy support-- I can't even get the demo to work to test it. What would happen if I bought it today? Would it work or will I run into the same license issues as the Demo? I think the ppl who have it working bought within the perfect window of time when the creator was on top of things.


Last edited by MichaelFlowTrader; January 26th, 2017 at 12:43 PM.
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  #172 (permalink)
Elite Member
prague, czech republic
 
Futures Experience: Advanced
Platform: NinjaTrader
Favorite Futures: ES
 
Posts: 83 since May 2012
Thanks: 29 given, 37 received

OK,
I understand your point of view, and yea it is bad... It must be pretty frustrating.

I think Steven should change his pricing policy and improve support. Because the product itself is great.

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  #173 (permalink)
Elite Member
Hannibal, Mo, USA
 
Futures Experience: Intermediate
Platform: Ninja Trader
Broker/Data: AMP/CQG
Favorite Futures: NQ, YM, ES, GC, CL
 
Posts: 36 since Jan 2012
Thanks: 61 given, 74 received

Has Anyone had ANY contact with Steven since Dec. email?


I decided to do a test. I decided to see if a little money would wake Steven up.

So I sent $20 by PayPal with a note saying that this was earnest money, I intend to buy but I want my trial to work, please help me and email me, phone me. That was over 24 hours ago, NO RESPONSE.

PayPal sends an email saying "you've got money" to notify a recipient. So...

could the guy be really incapacitated in some way??? Illness, addiction, institutionalized, or even dead??? With no response to even money sent asking for help I really wonder if the guy is still with us.



If you have had any contact with Steven at AD since early December please post it here.

Thanks,

Chuck T

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  #174 (permalink)
Elite Member
Madrid
 
Futures Experience: Intermediate
Platform: NT8
Favorite Futures: ES
 
Posts: 3 since Nov 2016
Thanks: 2 given, 4 received

Auction Dashboard customer service


Chuck T View Post
I decided to do a test. I decided to see if a little money would wake Steven up.

So I sent $20 by PayPal with a note saying that this was earnest money, I intend to buy but I want my trial to work, please help me and email me, phone me. That was over 24 hours ago, NO RESPONSE.

PayPal sends an email saying "you've got money" to notify a recipient. So...

could the guy be really incapacitated in some way??? Illness, addiction, institutionalized, or even dead??? With no response to even money sent asking for help I really wonder if the guy is still with us.



If you have had any contact with Steven at AD since early December please post it here.

Thanks,

Chuck T


Hi.... Recently I recived a mail from AD. Previously I´ve send EIGHT without answer. I bought licence, and now It´s working, but, certily the AD customer service is disappointing. The indicator is very good (in my opinion), but maybe they should think more on that aspect.

note: I don´t know if it has to do, but the contact received was a few days of starting a dispute in PayPal (sorry for my english )

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  #175 (permalink)
Trading Apprentice
Atlanta
 
Futures Experience: Intermediate
Platform: CTS T4; R|Trader
Favorite Futures: ZN, ZB, ES
 
Posts: 21 since Jan 2017
Thanks: 2 given, 10 received

I need to learn how to code in Java or C# and mimic AD as a standalone or just for the data provider that I personally use. I can hack around in Python. I wonder if it would be worth it? Perhaps learn Java and add the things I like about AD into BookMap because on the next update they will allow users to create their own indicators.

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  #176 (permalink)
Elite Member
houston, tx, usa
 
Futures Experience: Beginner
Platform: etrade
Favorite Futures: stocks
 
Posts: 16 since Jul 2012
Thanks: 1 given, 7 received

I have never heard back from him but was able to get a refund on my credit card so moving on which brings up a question, I have been looking at Jigsaw system which a bit more but support seems to be good and seems to have more bells and whistles what is the difference between Jigsaw and AD if anyone has any thoughts thanks

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  #177 (permalink)
Elite Member
Hannibal, Mo, USA
 
Futures Experience: Intermediate
Platform: Ninja Trader
Broker/Data: AMP/CQG
Favorite Futures: NQ, YM, ES, GC, CL
 
Posts: 36 since Jan 2012
Thanks: 61 given, 74 received

Well, I never did get a call or an email from Steven, but I saw some return receipts from emails I had sent days ago show up in my sent folder. So I pulled up NT7 and tried the AD indicator and wala, it worked. So he is not communicating but did fix the glitch in my trial so it is now usable.

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  #178 (permalink)
Elite Member
SF Bay Area + CA/US
 
Futures Experience: None
Platform: Tradestation, Ninja
Favorite Futures: NQ ES & Equities
 
paps's Avatar
 
Posts: 1,448 since Oct 2011
Thanks: 1,885 given, 1,173 received
Forum Reputation: Legendary

@buick >> what is the difference between Jigsaw and AD if anyone has any thoughts thanks

I like OF so for me to see it is important to see if few of my OF tools saying similar stuff. Anyways I think both Jigsaw and Auction Dashboard have their own strengths. They cannot be compared and should not be. It is similar case why AD or JS should not be compared to tools such as GOM OrderFlow or Bookmap or Mzpack. Each tool has its own unique strengths.
I never compare between vendor products. All are great in imho.

Anyways having said the above. Let me list just a few examples of why i love AD and why i need to use it when i use AD Dom:
1- History of all Limits and where they ran
2- Amazing DOM filter opportunities
3 - Great to see Book flip or quote flip
4 - easy to see where book order swept
5 - Tools for Ninjascript. This is something i have not used...just had a conversation with my developer on how we could use
6 - I can see Limits vs Markets at a glance

Perhaps my trading is more demanding from me. I use AD in ways and at few times have 2 exact DOMs for a different purpose....one which collects historic and once which is in the NOW.

anyways not sure if any of the above helps. I am continuously trying to analyze and learn...and i love AD and all my OF tools listed above. For me I would not compare a BMW vs a Lexus. Its a personal choice. But thats just me.

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  #179 (permalink)
Elite Member
Madrid
 
Futures Experience: Intermediate
Platform: NT8
Favorite Futures: ES
 
Posts: 3 since Nov 2016
Thanks: 2 given, 4 received

Help with AD!!


paps View Post
@buick >> what is the difference between Jigsaw and AD if anyone has any thoughts thanks

I like OF so for me to see it is important to see if few of my OF tools saying similar stuff. Anyways I think both Jigsaw and Auction Dashboard have their own strengths. They cannot be compared and should not be. It is similar case why AD or JS should not be compared to tools such as GOM OrderFlow or Bookmap or Mzpack. Each tool has its own unique strengths.
I never compare between vendor products. All are great in imho.

Anyways having said the above. Let me list just a few examples of why i love AD and why i need to use it when i use AD Dom:
1- History of all Limits and where they ran
2- Amazing DOM filter opportunities
3 - Great to see Book flip or quote flip
4 - easy to see where book order swept
5 - Tools for Ninjascript. This is something i have not used...just had a conversation with my developer on how we could use
6 - I can see Limits vs Markets at a glance

Perhaps my trading is more demanding from me. I use AD in ways and at few times have 2 exact DOMs for a different purpose....one which collects historic and once which is in the NOW.

anyways not sure if any of the above helps. I am continuously trying to analyze and learn...and i love AD and all my OF tools listed above. For me I would not compare a BMW vs a Lexus. Its a personal choice. But thats just me.

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Hi, @paps, and thaks for you post. I´m entry in Order Flow with AD, and is anythings I don´t understand, and I ask me if you (or others posteds) could help me with my doubt…. It referred to DOM of AD, exactly the columns I pointed out in the picture…. What is exactly the meaning of this column?
The AD user-guide say that It´s trades and BID/Offer Delta. What the meaning of “trades”?.... I think it refers to “trader block”, for example, if I send a Market Order to sell 50 contracts, the column of sweeping in Bid side plus 50, and the trades plus 1 (because is ONE order of 50 contracts). Is it correct?
And BID/Offer Delta????. If Delta=ASK-BID, what is Bid Delta and Offer Delta?, I don´t understand it!! 

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  #180 (permalink)
Elite Member
SF Bay Area + CA/US
 
Futures Experience: None
Platform: Tradestation, Ninja
Favorite Futures: NQ ES & Equities
 
paps's Avatar
 
Posts: 1,448 since Oct 2011
Thanks: 1,885 given, 1,173 received
Forum Reputation: Legendary



jralvaroglez View Post
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Hi, @paps, and thaks for you post. I´m entry in Order Flow with AD, and is anythings I don´t understand, and I ask me if you (or others posteds) could help me with my doubt…. It referred to DOM of AD, exactly the columns I pointed out in the picture…. What is exactly the meaning of this column?
The AD user-guide say that It´s trades and BID/Offer Delta. What the meaning of “trades”?.... I think it refers to “trader block”, for example, if I send a Market Order to sell 50 contracts, the column of sweeping in Bid side plus 50, and the trades plus 1 (because is ONE order of 50 contracts). Is it correct?
And BID/Offer Delta????. If Delta=ASK-BID, what is Bid Delta and Offer Delta?, I don´t understand it!! 

hi Delta is Delta. +/- Delta as compared to previous. Means this is place more Bids/Ask's added or Removed.

Trades is actual Trades taken place at price.

Again this is my interpretation.

chk if this helps in any way. Red Boxes are Delta's & Green Circle is actual trades
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