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auction dashboard

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  #141 (permalink)
 buick 
houston, tx, usa
 
Experience: Beginner
Platform: etrade
Trading: stocks
 
Posts: 17 since Jul 2012
Thanks: 1 given, 8 received

I purchase software on Saturday 12-3-16 but still hasn't been activated yet , I have wrote him twice with no response will cancel credit card if I don't hear from him in a few days, sad way to run a business.

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  #142 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received

I purchased Auction Dashboard 2 years ago, it was very cheap, but was actually a high quality product, and was a happy occasional user for that time. About 6 months ago, my lifetime license suddenly became invalid, the Ninja popup came up and said my license had expired, and to contact the vendor to buy a license. I contacted him, and waited, then he emailed me, many apologies, asked for my machine id, then all was well, for about another month, then it happened again. This time, he did not reply for at least 3 weeks. Not great. He finally replied, asked for my machine id again, then within a few days, I was up and running again. That lasted 2 weeks only I think, then the popup came and said my trial period had expired. That was over a month ago and he hasn't replied to 5 or 6 emails. Just flown the coop looks like.

I would be happy to have access to what i bought , even without updates, just give me access to it, but he won't seem to do this so I have no idea whats going on.

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  #143 (permalink)
Necroghost
Madrid
 
 
Posts: 12 since Sep 2016
Thanks: 7 given, 2 received


I'm still following this thread because I would like to buy this software, but only once I check that it will be activated. Please keep on reporting about this, and specially if he's back and activates again the soft.
Thanks!!!

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  #144 (permalink)
 DavidHP 
Market Wizard
New Orleans, La (Mardi Gras City)
 
Experience: Advanced
Platform: NinjaTrader
Broker: Ninjatrader / Optimus Futures / AmpFutures
Trading: ES / 6E / 6B / CL
 
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Posts: 1,384 since Aug 2009
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SgtJ View Post
Apparently he has time to post to twitter as of 12Nov, but can't be bothered by support requests.

https://twitter.com/steevcoco

Maybe you should post a 'review' on and #steevcoco.

With a few posts with negative tweets he will likely give some type of response.

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  #145 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received


DavidHP View Post
Maybe you should post a 'review' on and #steevcoco.

With a few posts with negative tweets he will likely give some type of response.

Done, lets see if anything comes of this, or he will reply that 'unsavoury' things have been going on again.

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  #146 (permalink)
 buick 
houston, tx, usa
 
Experience: Beginner
Platform: etrade
Trading: stocks
 
Posts: 17 since Jul 2012
Thanks: 1 given, 8 received

I wrote him at least 3 times with no response so I canceled my credit card order today. I wrote him a not so nice note and got nothing back. forgot to add I msg him like twice 1-2 months ago about extending my trial and never got a response so I think it is time to look else where.

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  #147 (permalink)
 paps 
SF Bay Area + CA/US
 
Experience: None
Platform: TS, TOS, Ninja(Analytics)
Trading: NQ CL, ES when volatile mrkts
 
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Posts: 1,721 since Oct 2011
Thanks: 2,173 given, 1,710 received

i dont use this anymore.

but agree...with others...support needs to be good...else

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  #148 (permalink)
 Japhro 
Canada
 
Experience: Advanced
Platform: Sierra
Broker: AMP/Rithmic
Trading: NQ, ES, YM, UB
 
Posts: 213 since Aug 2013
Thanks: 33 given, 193 received


paps View Post
i dont use this anymore.

but agree...with others...support needs to be good...else

You can also try leaving a comment on the AD facebook page https://www.facebook.com/AuctionDashboard/

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  #149 (permalink)
 paps 
SF Bay Area + CA/US
 
Experience: None
Platform: TS, TOS, Ninja(Analytics)
Trading: NQ CL, ES when volatile mrkts
 
paps's Avatar
 
Posts: 1,721 since Oct 2011
Thanks: 2,173 given, 1,710 received

naa....am not a FB person....only wrote here...as had used this in the past and had some posts on this thread.

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  #150 (permalink)
 buick 
houston, tx, usa
 
Experience: Beginner
Platform: etrade
Trading: stocks
 
Posts: 17 since Jul 2012
Thanks: 1 given, 8 received


Hello Valued User:


We have had far too much time pass without communication. We're writing to explain our status and resolve issues.

Are We Out Of Business?
No. We have had issues responding to customers; yet that happened because all of our resources have been consumed in development.

What Happened To Us?
We are not a very large organization. When we began development on a new release; to support ninjaTrader 8, and handle the ability to port to other platforms; we reached a point where development effort completely consumed our resources. At the outset, we expected to develop and release the next edition of Auction Dashboard without too much effort. But in fact it turned out that we wanted to make vast changes to maintain the edge and high quality of code that we have. We undertook the development, and it simply consumed all of our resources.

We didn't intentionally leave anyone waiting. While we worked on the development path, it grew into a larger change than we anticipated. We have not stopped working on that; and the reason is that you will be expecting future updates and evolution. Unfortunately our resources could not handle the development and also proper communication; and we reached a point where communication lapsed behind us.

Where Have We Been?
We have not stopped development. We could not fill the development workload well enough to maintain communication at the same time. We have been developing a lot of high quality code; and that was all we could handle: we weren't able to keep up with users and customers.

What Are We Doing?
We are trying to resolve our lack of communication with users and new customers. We do not intend to disappear.

What Do We Have?
We do not yet have a complete Beta-ready package for the next edition; which will support NinjaTrader 8. We DO have a solid evolved code base that targets that platform; and is flexible enough to handle porting to other platforms: we are running Alpha-level test cases here, but we haven't reached a point where we can release something for users. We do still have work to complete there before we can present a Beta release; but everything you see in the current edition has been greatly improved, expanded, refined, and better organized.

We do still obviously have the current edition. We will reach a point imminently where we will stop development on that code base, and migrate all work into the new code base; however it's important to understand that nothing will change in the current code --- what you see there now will always function just as you see; and we still can incorporate minor fixes or enhancements. What we're saying is that what you see now will never go away: this edition will always perform the way you see, and nothing will stop working or go away.

At our outset, we promised all users a free update from any current license to a full license for NinjaTrader 8. We WILL STILL FULLY HONOR THAT OFFER.

What Now?
As we've said, we haven't gone away. We just reached a limit on our resources, and because we put all of our effort into development, our communication dropped off. We want to resolve any issues.

New Users:
Hopefully you will see another email from us about any new licenses.

Existing Users:
If you have questions, please send an email. We'll do our best to respond as quickly as possible.

Us:
We are continuing development on what is an excellent new code base. We WILL eventually have a new edition that is capable of everything you see and more; and is refined and evolved thanks to all of the effort and feedback that we've had.

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