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Topstep's Nick Dolby (Social Media and Community Coordinator) - Ask me Anything (AMA)


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Topstep's Nick Dolby (Social Media and Community Coordinator) - Ask me Anything (AMA)

  #1001 (permalink)
Topstep
Chicago, IL
 
Posts: 293 since Feb 2013
Thanks Given: 77
Thanks Received: 746


RDK91 View Post
How are things going with the coaches combine?
Seems like the last trade was a few months ago and everything has been silent since then.

Hi @RDK91, thanks for the question. Hoag and Danny really enjoyed sharing their experience in the Coaches' Combine with our community. However, bad timing is really the answer to your question. We ran up against the holiday season and slow markets. They were planning to get back into trading in the New Year, but then Topstep started funding more traders than ever before. We funded 82 in January and 159 in February, so you can see why Hoag and Danny's attention was focused on our Funded Traders rather than their own trading. We're working on an upcoming series - so keep an eye out for some great, new content!

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  #1002 (permalink)
 RDK91 
Antwerp
 
Posts: 455 since Jun 2016


TopstepTrader View Post
Hi @RDK91, thanks for the question. Hoag and Danny really enjoyed sharing their experience in the Coaches' Combine with our community. However, bad timing is really the answer to your question. We ran up against the holiday season and slow markets. They were planning to get back into trading in the New Year, but then Topstep started funding more traders than ever before. We funded 82 in January and 159 in February, so you can see why Hoag and Danny's attention was focused on our Funded Traders rather than their own trading. We're working on an upcoming series - so keep an eye out for some great, new content!

Is there any chance they are going to start a new combine?
I found it very interestion to see how the coaches selected their trades and how they performed.

  #1003 (permalink)
Topstep
Chicago, IL
 
Posts: 293 since Feb 2013
Thanks Given: 77
Thanks Received: 746



RDK91 View Post
Is there any chance they are going to start a new combine?
I found it very interestion to see how the coaches selected their trades and how they performed.

Currently, our content team is focused on a new and resourceful video series. The Coaches' Combine isn't in the works for right now. However, your feedback is helpful and it may make it's way back in the upcoming months. Keep an eye out for our new series, we'd love to know what you think about it!

  #1004 (permalink)
 4tison 
PhuKet Island / Thailand
 
Experience: Advanced
Platform: Sierra Chart NT
Broker: IB / IQFeed
Trading: ES
Posts: 133 since Jul 2018
Thanks Given: 136
Thanks Received: 53

Pls explain again sequentially, just how and where to register,
to begin a trading journal?

Much thx


Big Mike View Post
Michael Patak, the Founder of TopstepTrader, will be monitoring this thread so that he may answer any questions that you post here relating to TST products and services.

Please keep in mind that some customer service/technical support issues are best handled through proper channels at TST.

TST (TopstepTrader) is a well known scouting agency. Their Funded Trader Combine program focuses your attention on the most critical components to being a successful trader: discipline and risk. You can bring most any day trading methodology you wish to their program, and if you pass the Combine they will offer to fund you as a trader. Even if you have no desire to get funded, their Combine program is an excellent way to focus your attention where it needs to be.

In addition to this thread, I will also be asking Michael Patak to stop by on occasion for a casual webinar where he can answer questions via audio while also sharing his screen to visually demonstrate any points as needed. The date/time of those sessions will be announced here in this thread. These sessions will be limited to questions only, there is no prepared presentation. After the session ends, the recording will be posted in this thread.

You can find more on their website:
Trading Program Online | Learn to Trade | TopstepTrader

Feel free to ask any questions below and we'll do our best to get them answered.

The futures.io (formerly BMT) "AMA" (Ask Me Anything) series is by invitation only. It is part of a new program we are launching shortly called "Certified Trustworthy", something that has been months in the making. I will provide all the details of this new program as soon as it is ready for launch.

Mike


  #1005 (permalink)
 
bobwest's Avatar
 bobwest 
Western Florida
Site Moderator
 
Experience: Advanced
Platform: Sierra Chart
Trading: ES, YM
Frequency: Several times daily
Duration: Minutes
Posts: 8,162 since Jan 2013
Thanks Given: 57,343
Thanks Received: 26,267


4tison View Post
Excuse me, Big Mike:

Just how do you:

c) The author of a journal can enter his/her futures io journal into the contest by posting a link to his/her journal in this thread. Only the author of the journal can do this. Please post the link to the journal ONE TIME, AND ONE TIME ONLY in this thread.

Thank you very much



4tison View Post
Pls explain again sequentially, just how and where to register,
to begin a trading journal?

Much thx

First, you start a journal, if you don't have one:

1. Go either to either the Trading Journals Forum (link here: https://nexusfi.com/trading-journals/ ), or to the Elite Trading Journals Forum ( https://nexusfi.com/elite-trading-journals/ ) The difference is that an Elite journal will only be available to other Elite members; a non-Elite journal is available to everyone.

2. Click on the New Thread tab just above the list of existing journals:




3. In the "Post New Thread" page that comes up, fill in your new journal name in the Title and make your first post. Click "Submit New Thread" when done.

To enter the contest:

1. Copy the link address (url) from your first journal post. You will find this in the address bar of your browser when you have the first post up on the screen.

2. Go to the contest thread and make a new post in that thread.

3. In your new post, insert the copied link address for your journal. Use the Insert Link control in the editing window:



Now you have made your competition entry. Do not make any more posts in the journal challenge thread -- all your journal entries should go in the journal thread you have set up.

For the duration of the contest, if members want to vote for your journal to win in competition, they will go to your post in the journal challenge thread and click on the "Thanks" button. Whoever has the most Thanks for their entry in that thread will win the competition at the end of the month.

Please look at how others have made their contest entries in the challenge thread and do the same. You can see that by clicking on the link they have posted, you can go to their journal threads to read them. This is what you will want to set up for your own entry.

If this is not clear, please let me know. However, please do not keep posting your question all over the forum. Once is enough.

Bob.

  #1006 (permalink)
 
TradingOgre's Avatar
 TradingOgre 
Evans GA/USA
Legendary Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader
Broker: NinjaTrader Brokerage - Philip Capital
Trading: NQ,ES,6E,CL
Posts: 556 since Jul 2018
Thanks Given: 908
Thanks Received: 1,672

I am a little bit concerned with the slow pace of the support response to an issue I had yesterday. Now, I realize at times support can get really busy but at least acknowledge receiving the message or have a way of opening a support ticket.

In one of my trades yesterday, when I entered the trade the TSTrader platform showed me entering at a price much lower than where it should have which would be awesome since I went long. LOL! I was instantaneously up about 4,000. But I realized there was an error on the softwares part not mine and after a few minutes I closed the trade. It showed me closing it at a loss and at a price much lower than what was possible at the time. In the attached picture you will see where price actually was and the triangles with the line in between is where TSTrader showed the trade occurring. The line is made by TSTrader based on the trade and not added by me. Trade log shows the correct times but the prices it shows would have been impossible to achieve. The result of this error is about a $1,200 lower balance than what it should be based on open and close times of the trade.



What needs to be done to get this corrected?

Visit my NexusFi Trade Journal
  #1007 (permalink)
 
TradingOgre's Avatar
 TradingOgre 
Evans GA/USA
Legendary Market Wizard
 
Experience: Intermediate
Platform: NinjaTrader
Broker: NinjaTrader Brokerage - Philip Capital
Trading: NQ,ES,6E,CL
Posts: 556 since Jul 2018
Thanks Given: 908
Thanks Received: 1,672


TradingOgre View Post
I am a little bit concerned with the slow pace of the support response to an issue I had yesterday. Now, I realize at times support can get really busy but at least acknowledge receiving the message or have a way of opening a support ticket.

In one of my trades yesterday, when I entered the trade the TSTrader platform showed me entering at a price much lower than where it should have which would be awesome since I went long. LOL! I was instantaneously up about 4,000. But I realized there was an error on the softwares part not mine and after a few minutes I closed the trade. It showed me closing it at a loss and at a price much lower than what was possible at the time. In the attached picture you will see where price actually was and the triangles with the line in between is where TSTrader showed the trade occurring. The line is made by TSTrader based on the trade and not added by me. Trade log shows the correct times but the prices it shows would have been impossible to achieve. The result of this error is about a $1,200 lower balance than what it should be based on open and close times of the trade.



What needs to be done to get this corrected?

Update: Support has contacted me but they won't be able to change the balance. Instead they offered a free reset in the future on either step 1 or 2 that I can use at my discretion. Very suitable response in my opinion. Sometimes their hands are tied and there is nothing they can do.

Nick did apologize for the slow response and indicated that he didn't see an email from me yesterday. He responded to my submitting a form from their website so if you need to contact them I recommend doing it that way first. I had just sent an email directly to support. Maybe their system filters those out. Not sure.

Anyway, should be able to finish step 1 in the morning as long as the markets keep moving like they have been the last couple of weeks. Now, where did I put that 4 leaf clover?

Visit my NexusFi Trade Journal
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  #1008 (permalink)
 jeffalan 
Raleigh, NC
 
Experience: Intermediate
Platform: NinjaTrader
Posts: 29 since Sep 2010
Thanks Given: 9
Thanks Received: 22

Patak,

I just read the response from TradingOgre, and agree that you have an issue with your Data provider. This morning at 10:17 your platform stopped me out of a trade that I was up over $1100 on, and was also $400 dollars way from reaching your $3000 goal on step 1. I would have reached that goal 9 minutes later but your data provider screwed the pooch and who knows how many other folks were negatively affected.

When I did reach out to your firm, Nick did respond quickly. He stated that there was an issue with your data feed from 9:18 to 9:20, which still doesn't explain the issue I had at 10:17. He also said that if we wanted to discuss how to make this right then we could, which I was completely willing to make a fair compromise. However, all I was offered was a Reset and to have the billing pushed back a week. All this says to me is "Tough shit, we messed up and now you have to pay the price and start over".

In attempts to reach a resolution where I am not left feeling like I'm having to pay for a mistake that is completely out of my hands, I asked Nick to upgrade my account from a 50k combine to 150k. His response, ..."NOPE"...which seems like a typical canned corporate response, and not a company trying to make people amends for their failure. I think this is a fair ask, as it would cost your company nothing, and make me moderately ok with having to start over from scratch.

Mr. Patak , aside from your company needing to get a new data provider, what are you willing to do to compromise on this situation ?

Jeff

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  #1009 (permalink)
 
phantomtrader's Avatar
 phantomtrader 
Reno, Nevada
Legendary Market Wizard
 
Experience: Advanced
Platform: NinjaTrader
Trading: ZN, ZB, CL
Frequency: Daily
Duration: Minutes
Posts: 588 since May 2011
Thanks Given: 217
Thanks Received: 984


jeffalan View Post
Patak,

I just read the response from TradingOgre, and agree that you have an issue with your Data provider. This morning at 10:17 your platform stopped me out of a trade that I was up over $1100 on, and was also $400 dollars way from reaching your $3000 goal on step 1. I would have reached that goal 9 minutes later but your data provider screwed the pooch and who knows how many other folks were negatively affected.

When I did reach out to your firm, Nick did respond quickly. He stated that there was an issue with your data feed from 9:18 to 9:20, which still doesn't explain the issue I had at 10:17. He also said that if we wanted to discuss how to make this right then we could, which I was completely willing to make a fair compromise. However, all I was offered was a Reset and to have the billing pushed back a week. All this says to me is "Tough shit, we messed up and now you have to pay the price and start over".

In attempts to reach a resolution where I am not left feeling like I'm having to pay for a mistake that is completely out of my hands, I asked Nick to upgrade my account from a 50k combine to 150k. His response, ..."NOPE"...which seems like a typical canned corporate response, and not a company trying to make people amends for their failure. I think this is a fair ask, as it would cost your company nothing, and make me moderately ok with having to start over from scratch.

Mr. Patak , aside from your company needing to get a new data provider, what are you willing to do to compromise on this situation ?

Jeff

I’m glad someone is speaking up about this I haven’t sent messages about it because I know they are not responsible for data outages, but last week was a complete mess as well as an expensive one. I cannot go into details because I’m traveling. Someone needs to revise policy so that traders are not picking up the tab on this,.

  #1010 (permalink)
Topstep
Chicago, IL
 
Posts: 293 since Feb 2013
Thanks Given: 77
Thanks Received: 746



jeffalan View Post
Patak,

I just read the response from TradingOgre, and agree that you have an issue with your Data provider. This morning at 10:17 your platform stopped me out of a trade that I was up over $1100 on, and was also $400 dollars way from reaching your $3000 goal on step 1. I would have reached that goal 9 minutes later but your data provider screwed the pooch and who knows how many other folks were negatively affected.

When I did reach out to your firm, Nick did respond quickly. He stated that there was an issue with your data feed from 9:18 to 9:20, which still doesn't explain the issue I had at 10:17. He also said that if we wanted to discuss how to make this right then we could, which I was completely willing to make a fair compromise. However, all I was offered was a Reset and to have the billing pushed back a week. All this says to me is "Tough shit, we messed up and now you have to pay the price and start over".

In attempts to reach a resolution where I am not left feeling like I'm having to pay for a mistake that is completely out of my hands, I asked Nick to upgrade my account from a 50k combine to 150k. His response, ..."NOPE"...which seems like a typical canned corporate response, and not a company trying to make people amends for their failure. I think this is a fair ask, as it would cost your company nothing, and make me moderately ok with having to start over from scratch.

Mr. Patak , aside from your company needing to get a new data provider, what are you willing to do to compromise on this situation ?

Jeff


Thanks for sharing your concerns @TradingOgre, @jeffalan, and @phantomtrader. We do our best to work with data providers to solve any issues that may arise. This is the message that Tradovate shared with us:

"A market data back-end service for our production simulation environment rapidly consumed memory to an upper limit and as a result, slowed in processing requests which led to the issues you described. By the time we started the analysis, the memory was released and the server normalized."

The user behaviors we saw were:
  • Net P&L was not calculating correctly
  • Order Execution Issues - only Market orders working
  • Platform completely froze - 2-3 minutes

This issue only lasted a couple of minutes, but still created quite a bit of confusion."



Our Trader Support team handles all cases on an individual basis, and everyone who was impacted by this issue was offered something in return for the inconvenience. Please email us [email protected] if you have any questions about this issue. Thanks for understanding.

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Closed Thread



Last Updated on January 31, 2023


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