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TopstepTrader's Michael Patak (Founder) - Ask Me Anything (AMA)
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TopstepTrader's Michael Patak (Founder) - Ask Me Anything (AMA)

  #1051 (permalink)
Market Wizard
Sarasota FL
 
Trading Experience: Intermediate
Platform: NinjaTrader, Sierra Chart
Favorite Futures: ES
 
Posts: 4,557 since Jan 2013
Thanks: 34,200 given, 15,049 received
Forum Reputation: Legendary


canoekoh View Post
Just to give an update on my issue:

I talked with Ryan from Topsteptrader over the phone and he took care of the issue for me.

It was technically not feasible to transfer the account balance after switching data feeds but what he did was delete my current Combine account and give me a 100% off promo code to create a new Combine account. Then I set up this new account with Rithmic and although my account balance was reset, my billing date was also reset to +1 month from today so at the very least, I haven't 'lost' trading days, if that makes sense.

Good. I am not surprised they would do something reasonable. My experience has always been that they will work to make things right.

I'm glad it worked out as it did for you.

Bob.

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  #1052 (permalink)
 Vendor: www.topsteptrader.com 
Chicago, IL
 
Trading Experience: Advanced
Platform: TSTrader, NinjaTrader...
Favorite Futures: ALL- Futures, Forex, Equities
 
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Posts: 238 since Feb 2013
Thanks: 55 given, 684 received


canoekoh View Post
Just to give an update on my issue:

I talked with Ryan from Topsteptrader over the phone and he took care of the issue for me.

It was technically not feasible to transfer the account balance after switching data feeds but what he did was delete my current Combine account and give me a 100% off promo code to create a new Combine account. Then I set up this new account with Rithmic and although my account balance was reset, my billing date was also reset to +1 month from today so at the very least, I haven't 'lost' trading days, if that makes sense.


Hi @canoekoh,

We're happy to hear our rockstar Trader Support team was able to help you out. When it comes to technical issues with our program or our partners' software, we try to be as accommodating and transparent as possible. We're sorry this process wasn't as smooth as it could have been, and we thank for your patience. Please let us know if you have any additional questions or concerns.

If you have any questions about our products or services at TopstepTrader, please send me a Private Message or use the FIO "Ask Me Anything" thread.
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