Topstep's Nick Dolby (Social Media and Community Coordinator) - Ask me Anything (AMA)

dom64 

Hi, having just set up a continuous combine, I have received an email with details, which fails to connect. I have sent a couple of emails to [email protected] and no reply. Is there anything I particular to do/somebody to contact to get a combien up and running? Is there nobody to offer support...? Thanks

You can try to call them. Over the phone I never had any issue to reach them out, but speaking frankly never had any issue to connect the server either

dom64 

Hi, having just set up a continuous combine, I have received an email with details, which fails to connect. I have sent a couple of emails to [email protected] and no reply. Is there anything I particular to do/somebody to contact to get a combien up and running? Is there nobody to offer support...? Thanks

Dom64- Our support email is [email protected]. You mentioned you sent your emails to [email protected] I just wanted to confirm you are using the correct email. We also have a a contact us page at: http://help.futures.topstep.com//hc/en-us/requests/new You may also call 888.407.1611 and our support staff can assist you right away.

Let me know if you continue to have issues.

mp

I have sent 2 emails from one email adress and another one from another one this morning. No reply. I have setup a combine on Sunday and I got confirmation email with username etc but when trying to connect, getting am error message. Is there somebody at topstep support to help and sort this out or does it have to take a other day (am on a different time zone, so in 8 hours This is start of trading day for me). Sorry don't want to do an off subject on the thread but just trying to see how to get support. Impressive so far. Not.

TopstepTrader 

Dom64- Our support email is [email protected]. You mentioned you sent your emails to [email protected] I just wanted to confirm you are using the correct email. We also have a a contact us page at: http://help.futures.topstep.com//hc/en-us/requests/new You may also call 888.407.1611 and our support staff can assist you right away. Let me know if you continue to have issues. mp

dom64 

I have sent 2 emails from one email adress and another one from another one this morning. No reply. I have setup a combine on Sunday and I got confirmation email with username etc but when trying to connect, getting am error message. Is there somebody at topstep support to help and sort this out or does it have to take a other day (am on a different time zone, so in 8 hours This is start of trading day for me). Sorry don't want to do an off subject on the thread but just trying to see how to get support. Impressive so far. Not.

Dom64- As I do not have your info to pass along to the TST support team, I do know that if you contacted them using any of the options on the contact us page they will respond within 24 hours.

mp

TopstepTrader 

The below email will be going out today - Here is a sneak peek! --- Receive an 80/20 Profit Split from the start! We are excited to announce the following changes, which are effective immediately, for our current and future Funded Traders! Get ready to reap the rewards of your hard work and take advantage of the new profit split. Industry Best Profit Split You may now withdraw your profits at any time, and you will receive an 80/20 profit split! This is the best profit split you will receive in this industry. Learn more --> Trade Additional Products After trading 10 days on the funded account, you may trade the most liquid products on the ICE or Eurex Exchange (ex. Russell 2000, DAX, etc.). Industry Low Commissions Trade on a funded account with commissions as low as $.53 per contract. Keep trading well and take advantage of the greatest funding opportunity, lowest commissions, and best profit split ANYWHERE! Sign up for a Trading Combine today. [email protected]. As always, contact us with any questions at 888.407.1611 or [email protected]. ---

Hm got funded 2 weeks back and than getting this great news... Xmas baby Xmas

@TopstepTrader

I am exploring the possibility to get a funded account but before i do i'd like to know what occurs when you already have a private account with a broker but are considered as a Non-Professional in light of the new CME fees?

So far, i understand that if we use the capital of any other individual or entity in the conduct of our trading we will be considered as a professional trader which implies we need to pay $85/month per platform/exchange in 2015. But what about our private account at broker xyz? Can we keep our Non-Professional status to trade our private account while we are considered as a professional trader with a funded account at TopStep?

Can we wear both hats?

trendisyourfriend 

@TopstepTrader I am exploring the possibility to get a funded account but before i do i'd like to know what occurs when you already have a private account with a broker but are considered as a Non-Professional in light of the new CME fees? So far, i understand that if we use the capital of any other individual or entity in the conduct of our trading we will be considered as a professional trader which implies we need to pay $85/month per platform/exchange in 2015. But what about our private account at broker xyz? Can we keep our Non-Professional status to trade our private account while we are considered as a professional trader with a funded account at TopStep? Can we wear both hats?

trendisyourfriend- You are correct that Funded Traders are considered professional and are responsible for the professional fee when they begin trading other peoples money. As for your question about your private account and the treatment, you will need to seek that advice from your broker as I am not clear how they handle this.

Sorry I couldn't be of more help.

mp

Any plans on introducing Emini Russell TF for Combine?

Thanks

vk79 

Any plans on introducing Emini Russell TF for Combine? Thanks

Vk79- yes, our team is working to get other exchanges. Currently you can now trade this product in the Combine but you are permitted at the funded level (after 10 trading days on the funded account).

mp

TopstepTrader 

Vk79- yes, our team is working to get other exchanges. Currently you can now trade this product in the Combine but you are permitted at the funded level (after 10 trading days on the funded account). mp

I can trade it in Combine? Above sentence is confusing. Please clarify.