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Shark Indicators (www.sharkindicators.com) / Shark Bloodhound


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Shark Indicators (www.sharkindicators.com) / Shark Bloodhound

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  #121 (permalink)
 sigmatrader 
Blythe, CA
 
Experience: Advanced
Platform: NinjaTrader7 and 8
Broker: Rithmic
Trading: CL, GC, UB
 
Posts: 66 since Sep 2009
Thanks: 65 given, 61 received

You say you are considering purchasing their products. You might ask them when they are having their next sales promotion. They have them several times a year and offer huge discounts for them individually or in packages. You might also ask for the last discounts they offered.

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  #122 (permalink)
 jlwade123   is a Vendor
 
 
Posts: 929 since Oct 2012
Thanks: 683 given, 897 received


ralett View Post
HI. I am considering purchasing Bloodhound and Blackbird. I'm curious about their responsiveness to technical support questions.

I sent an inquiry to them using their technical support link. It was sent on Friday, Feb 21 and so far I have gotten no response.

I am not impressed by the lack of response given their product costs 2x what I paid for my Ninja Trader lifetime license.

Anyone have any experience actually getting technical support to respond?

Thanks

You said you contacted them via a technical support link. Not sure where you got that from. I usually just send them an email == their address is [email protected] and I will receive an email confirmation back with a ticket number.

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  #123 (permalink)
 Kennyb59 
Washington, DC, USA
 
Experience: Advanced
Platform: ThinkorSwim
Trading: stocks
 
Posts: 2 since Jan 2012
Thanks: 2 given, 0 received


Always get a fast response.

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  #124 (permalink)
 artfuls 
tucson arizona
 
Experience: Intermediate
Platform: serria chart ,Nt ,tos
Trading: futures
 
Posts: 16 since Oct 2012
Thanks: 1 given, 3 received

I have had fine support with them


ralett View Post
HI. I am considering purchasing Bloodhound and Blackbird. I'm curious about their responsiveness to technical support questions.

I sent an inquiry to them using their technical support link. It was sent on Friday, Feb 21 and so far I have gotten no response.

I am not impressed by the lack of response given their product costs 2x what I paid for my Ninja Trader lifetime license.

Anyone have any experience actually getting technical support to respond?

Thanks


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  #125 (permalink)
 crossover 
Belgium
 
Experience: Intermediate
Platform: ninja
 
Posts: 132 since Jun 2009
Thanks: 383 given, 315 received

If you mail them with a question of how to make a strategy with your specific setup, well documented and, if possible, with screenpictures, then your question can, if desired, be handled in the webinar of thursday with full explanation of how to make your template. They will mail you the bloodhound template so you can use it. This is, in my eyes, an exellent support and service!

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  #126 (permalink)
 Ahrt 
Buenos Aires - Argentina
 
Experience: Intermediate
Platform: NinjaTrader
Trading: CL, YM, NQ, ES, 6E, 6B
 
Posts: 1 since May 2015
Thanks: 27 given, 0 received

i always get a response from them . Never had a problem

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  #127 (permalink)
 J H M 
Leesburg, va
 
Experience: Intermediate
Platform: TOS, NT8
Trading: /ES /NQ /RTY /CL
 
Posts: 2 since Apr 2019
Thanks: 17 given, 1 received

Sometimes emails slip through the cracks. Perhaps a follow-up email letting them know you haven't received a response yet. Seem like a great group. Always respond quickly to my questions. And I ask some dumb questions sometimes.

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  #128 (permalink)
 SiKeith 
Boise, Idaho, USA
 
Experience: None
Platform: NinjaTrader
Trading: N/A
 
SiKeith's Avatar
 
Posts: 4 since Aug 2014
Thanks: 2 given, 6 received


ralett View Post
HI. I am considering purchasing Bloodhound and Blackbird. I'm curious about their responsiveness to technical support questions.

I sent an inquiry to them using their technical support link. It was sent on Friday, Feb 21 and so far I have gotten no response.

I am not impressed by the lack of response given their product costs 2x what I paid for my Ninja Trader lifetime license.

Anyone have any experience actually getting technical support to respond?

Thanks

Hi ralett,

Thanks for bringing this to our attention. It looks like we did receive your questions and we have responded to both of your emails. Please check your spam folder. I will go ahead and PM you so hopefully we can get to the bottom of this.

Our website has a contact form, and sometimes our reply is "unexpected" by your email provider, and gets marked as spam. For that reason, using the direct email [email protected] is best.

Thanks to everyone who replied saying we offer great support. That gives us motivation to keep our standards high.

Keith
SharkIndicators.com

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  #129 (permalink)
 ralett 
Thousand Oaks, Calfornia
 
Experience: Intermediate
Platform: NinjaTrader 8
Broker: Ninja with Rithmic
Trading: CL NQ RTY
 
Posts: 31 since Mar 2018
Thanks: 14 given, 46 received

Thanks to Keith for following up with me via PM. Still trying to determine what happened with the requests I sent via the contact form as I have checked all my email interfaces, spam folders, etc and cannot find any response.

The good news is I did use the direct support email address on a new request today. I received a "new ticket opened" confirmation fairly quickly. I got an answer to the question about 4 1/2 hours later so that is certainly reasonable response time.

I did down load the demo and was able to use Bloodhound to generate simple trade signals and then use Blackbird to"auto trade" those signals (in a sim account) with a simple trade management setup. Of course moving from "simple" to something useful will take more time but so for, so good....

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  #130 (permalink)
 asurania 
Calgary, Alberta, Canada
 
Experience: Beginner
Platform: Ninjatrader
Trading: Emini ES
 
Posts: 7 since Dec 2019
Thanks: 0 given, 1 received


anyone know which time of the years they have a sale..and what the deals are...i am looking to get bloodhound (and possibly blackbird, but haven't found a usecase for it yet)....j

My understanding there sales are on sharkweek and blackfriday....but can't find any pricing what the pricing blodhound was last year, i did see the sale on blackbird..

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