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Any fin-alg customer?
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Created: by kalalex Attachments:2

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Any fin-alg customer?

  #1 (permalink)
Elite Member
Cucamonga, CA
 
Futures Experience: Beginner
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kalalex's Avatar
 
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Thanks: 223 given, 126 received

Any fin-alg customer?

I have a question about his product.

Can he just deactivate any of his product remotely?

The reason I'm asking,,,,,

I bought fin-alg (Final - Home) market profile about a month ago after one week trial.
It wasn't perfect but I liked it enough so I bought it.

Now after I'm done with Mr. Dalton's course I needed one minor change and had a question about one function not working.

So I emailed the guy with the request and question.

A blunt email came back asking for $1,200 for the minor change (I wanted volume # next to volume histogram since it wasn't really accuate or correct compared to gomi ladder) without any answer/solution to one malfunction (period open marker was gone)

Last sunday afternoon, (I think it's Monday morning in Israel) I was able to get ahold of him over email and asked if he could help me fix the problem and email came back within 5 minutes saying he tried but nothing can be done.
I didn't feel good about his asking for $1,200 custom work of a few lines in his indicator and flat out lying about his trying for solution,,,,so I asked if that's his best customer support and the answer was "yes",,,one line.

Now I'm kind of pissed and requested refund through Paypal and ever since that TPO indicator is De-activated.

So he can remotely de-activate my license? Any one had this kind of experience with this guy?

Is it even legal if he could do this?

BTW,,,no refund yet so it's still mine I guess.

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  #2 (permalink)
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  #3 (permalink)
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You are not the only one. I have asked this dude to do a simple divergence indicator and I got a price of $2.5K
No need to tell you I did not make one.
Since he is in Israel, or any other country he can do just about anything he would like.

Gregory

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  #4 (permalink)
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Maybe you should send him a link to this discussion, so he can see how his unprofessional behavior will end up costing him more business in the future.

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  #5 (permalink)
 Vendor: www.traderwerks.com 
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kalalex View Post

Now I'm kind of pissed and requested refund through Paypal and ever since that TPO indicator is De-activated.

So he can remotely de-activate my license? Any one had this kind of experience with this guy?

Is it even legal if he could do this?

BTW,,,no refund yet so it's still mine I guess.

The answer is yes if he is using the Ninjatrade license manager , just like any other Ninja consultant. If he is is using a different license manager, the answer is maybe.

As for legal, I have no idea.

Math. A gateway drug to reality.
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  #6 (permalink)
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kalalex's Avatar
 
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Just reporting back,

I posted the same content on Ninja forum and, to my pleasant surprise, NT's customer service stepped in right away to resolve this problem.

It was also confirmed that de-activation was done by the vendor.

Will have to see if this vendor will comply as promptly as NT customer service.

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  #7 (permalink)
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kalalex View Post
Just reporting back,

I posted the same content on Ninja forum and, to my pleasant surprise, NT's customer service stepped in right away to resolve this problem.

It was also confirmed that de-activation was done by the vendor.

Will have to see if this vendor will comply as promptly as NT customer service.

I would also recommend that you take snapshots of the posts that you have made here and on ninja trader forum and any other place where you might have posted this issue and email them to that PROFESSIONAL GUY so that he knows that he cannot run away with your money like that and he will end up spoiling his image completely.

This way you will put pressure on him to do the right thing. I would also suggest that you start similar thread on all other trading forums which you visit, as this will act as a warning to other guys who might be thinking about purchasing his tools.

Regards

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  #8 (permalink)
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kalalex View Post

Now I'm kind of pissed and requested refund through Paypal and ever since that TPO indicator is De-activated.

So he can remotely de-activate my license? Any one had this kind of experience with this guy?

Is it even legal if he could do this?

BTW,,,no refund yet so it's still mine I guess.

@kalalex

What did PayPal say?

I'm just a simple man trading a simple plan.

My daddy always said, "Every day above ground is a good day!"
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  #9 (permalink)
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ThatManFromTexas View Post
@kalalex

What did PayPal say?

my experience with paypal is they do nothing.

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  #10 (permalink)
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Platform: NinjaTrader
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kalalex's Avatar
 
Posts: 197 since Mar 2011
Thanks: 223 given, 126 received


@ThatManFromTexas

This is how it worked.

As soon as I made a dispute Paypal holds the money I sent from the vendor's account and at this moment the money's not mine or vendor's either.
(I think now I understand why this PROFESSIONAL GUY deactivated my license)

Paypal had to wait 10 days for the vendor's response then collect proofs/backup stories from both sides and another 20 or so days till Paypal makes the decision.

I didn't want to wait that long and with the help from NT customer service I opted to keep using the indicator.
If I really wanted to push I'm pretty much sure I could get the money back.

BTW, this guy and NT were well aware of this thread because this guy's initial condition was me doing SOMETHING about this thread,,,,so I guess futures.io (formerly BMT) rocks from my point of view.

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