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Rancho Dinero / Acme Market Analytics (www.ranchodinero.com)


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Rancho Dinero / Acme Market Analytics (www.ranchodinero.com)

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  #111 (permalink)
san francisco, CA / USA
 
Experience: Beginner
Platform: TOS
Trading: Dow
 
Posts: 21 since Jan 2019
Thanks: 4 given, 4 received


IBLAB View Post
[SIZE="5"]The product provided by Rancho D. is superb-""Acme Analytics"" There are many well written help pages by Rancho on Acme site to guide one. Perhaps one may not have hand holding although -once one becomes familiar with product the questions are few and support is on limited basis available- Product is excellent! GL 2 you.

I agree that the product does look promising... and I would also agree that once someone becomes familiar with the product, the questions will be fewer..

The issue I have is that I am looking to leverage the product to trade - not spend significant time and energy to learn the product and become an expert at that.

For that, I would argue that initial hand holding would be very helpful.. RTFM is fine once you know some basics.. They may have created a better mouse trap, but if customers don't know how to set it up... ?

I would also agree with your comment that support is available on a limited basis.. 'limited' is truly LIMITED - as in barely exists - beyond referring one to the support page.

Oh.. finally, contrast the 'support' provided by RD / Acme vs. the really good ones provided by Ninja Trader or even ToSÖ

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  #112 (permalink)
Virginia Beach/USA
 
Experience: Intermediate
Platform: NinjaTrader
Broker: Ninja Trader Brokerage
Trading: Russell
 
Posts: 6 since Aug 2014
Thanks: 29 given, 1 received

Well maybe I just can't read, which is a real possibility LOL, but I do not find their help guides well written. But far worse for me was asking any questions. I have dealt with a lot of vendors over my years learning to trade. I have never had a worse experience then with their technical support guy. I have resisted the temptation to buy something from them that I liked based solely on my last experience. I am glad you are having a better experience with them than I did.

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  #113 (permalink)
Wilmington ,NC ,United States
 
Experience: Master
Platform: ninja
Trading: futures
 
IBLAB's Avatar
 
Posts: 29 since May 2014
Thanks: 134 given, 11 received


I'm sure u read well and I understand your comments- All I may share is that Acme Analytics on NT8 is an exceptional "TOOL" !!!!! -Yes it takes time and sure you will resolve this process with study-effort- Personally I have not used another although i have heard most independent chart systems require significant effort and well worth it. I am clearly NOT ""IT "" expert by any means and required much work and assistance from real computer experts. Once you accomplish the basics you will find Acme Analytics fabulous IMHO. Good luck and best to you. G-nite

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  #114 (permalink)
Naples, FL
 
Experience: Advanced
Platform: NinjaTrader, IRT
Broker: Rithmic
Trading: NQ
 
Posts: 6 since Dec 2013
Thanks: 7 given, 17 received

I woke up this morning loving Rancho Dinero, and then this happened -

Talk about snatching defeat from the jaws of victory...

I've liked and used their tools and recommended them to a lot of others over the years as well. So imagine my surprise when I discovered that they really don't care about their customers AT ALL.

I purchased a product this morning. Then realized I already had what I was looking for in another product I had *already purchased* from Rancho Dinero (range VWAP in Range Volume Profile) so I immediately asked for a refund and apologized for the inconvenience. Didn't really think much about it.

Then I got the finger from support! "No refunds, read the TOS, it's a contract, blah blah blah." Ok, fair enough, that's legally correct. My bad. But it's still not the right thing to do to an existing customer. I let them know within an HOUR of my mistake.

And just so everyone knows, this came directly from Troy (eventually after several emails with 'support') who's first offer was a 'store credit' good til the end of the year. No thanks, c'mon Troy, do the right thing this is silly.

Finally he refunded $49 of the $79 purchase price. So I guess that $30 is really gonna make the difference on this month's balance sheet for Rancho Dinero. Better than nothing one could say, but I say it's still very poor handling of an honest mistake that was brought to their attention in mere minutes by an existing client. Shame on you. Don't spend it all in one place, because it's the last you'll ever see from me and anyone else I can influence. There are plenty of options from NT vendors who are reasonable and fair without a fight.

Let's be clear about this. This isn't a digital product that once you download it, they can't control its use. Rancho Dinero can just turn off the license, viola, no service, no value delivered.

Here's the email I got from Troy -

***********
Hey Wayne -

You apparently made a mistake yet expect us as a business to pay the costs because it's the right thing? Since none of this is our fault and it's not right for you to pick my pocket I've issued you a $49 partial refund against this transaction. It will be credited to your card in 3-5 business days.

The difference covers my hard costs for the license issuing, the payment processing fees for both the sale and refund, as well as support and exception accounting time.

-Troy

***********

Pick your pocket? I've run several businesses over the years, and yes, sometimes you make exceptions to show a little love to your clients Troy, even when it's their mistake. It tells them that your goal is to truly add value and provide quality service as a first principle, that it's not just nickels and noses, and that you appreciate their patronage and hope they refer friends and say nice things about you.
It leaves them will a good impression and improves your net promoter score. (How likely are you to refer a friend?)
Poor Troy, being picked on by pesky repeat customers. The time I spent getting this handled in an almost reasonable way wasn't worth it. We both lost. Thanks.

BTW - if the response had been 'Hey Wayne, Would you mind paying our actual costs for the transaction, and we'll refund the difference?' I would have HAPPILY said yes and paid it!!

So that's my direct experience with Rancho Dinero. Hope everyone finds this review informative.

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  #115 (permalink)
Legendary Market Wizard
Montreal, Quebec
 
Experience: Advanced
Platform: NinjaTrader 8
Broker: Kinetick
Trading: ES
 
JonnyBoy's Avatar
 
Posts: 1,551 since Apr 2012
Thanks: 701 given, 3,666 received


BeMoreFree View Post
I woke up this morning loving Rancho Dinero, and then this happened -

Talk about snatching defeat from the jaws of victory...

I've liked and used their tools and recommended them to a lot of others over the years as well. So imagine my surprise when I discovered that they really don't care about their customers AT ALL.

I purchased a product this morning. Then realized I already had what I was looking for in another product I had *already purchased* from Rancho Dinero (range VWAP in Range Volume Profile) so I immediately asked for a refund and apologized for the inconvenience. Didn't really think much about it.

Then I got the finger from support! "No refunds, read the TOS, it's a contract, blah blah blah." Ok, fair enough, that's legally correct. My bad. But it's still not the right thing to do to an existing customer. I let them know within an HOUR of my mistake.

And just so everyone knows, this came directly from Troy (eventually after several emails with 'support') who's first offer was a 'store credit' good til the end of the year. No thanks, c'mon Troy, do the right thing this is silly.

Finally he refunded $49 of the $79 purchase price. So I guess that $30 is really gonna make the difference on this month's balance sheet for Rancho Dinero. Better than nothing one could say, but I say it's still very poor handling of an honest mistake that was brought to their attention in mere minutes by an existing client. Shame on you. Don't spend it all in one place, because it's the last you'll ever see from me and anyone else I can influence. There are plenty of options from NT vendors who are reasonable and fair without a fight.

Let's be clear about this. This isn't a digital product that once you download it, they can't control its use. Rancho Dinero can just turn off the license, viola, no service, no value delivered.

Here's the email I got from Troy -

***********
Hey Wayne -

You apparently made a mistake yet expect us as a business to pay the costs because it's the right thing? Since none of this is our fault and it's not right for you to pick my pocket I've issued you a $49 partial refund against this transaction. It will be credited to your card in 3-5 business days.

The difference covers my hard costs for the license issuing, the payment processing fees for both the sale and refund, as well as support and exception accounting time.

-Troy

***********

Pick your pocket? I've run several businesses over the years, and yes, sometimes you make exceptions to show a little love to your clients Troy, even when it's their mistake. It tells them that your goal is to truly add value and provide quality service as a first principle, that it's not just nickels and noses, and that you appreciate their patronage and hope they refer friends and say nice things about you.
It leaves them will a good impression and improves your net promoter score. (How likely are you to refer a friend?)
Poor Troy, being picked on by pesky repeat customers. The time I spent getting this handled in an almost reasonable way wasn't worth it. We both lost. Thanks.

BTW - if the response had been 'Hey Wayne, Would you mind paying our actual costs for the transaction, and we'll refund the difference?' I would have HAPPILY said yes and paid it!!

So that's my direct experience with Rancho Dinero. Hope everyone finds this review informative.

Everyone has a business model. I guess this is theirs.

Whilst they have every right to do this, it seems like a genuine honest mistake from an existing customer and a very condescending tone used in response to that mistake. The cost of issuing an NT license is about 60 seconds worth of work. As for the transaction costs, yeah I get that, it would have been fair of them to charge you that with a polite slap on the wrist IMO.

I agree, not a fabulous way to reward customer loyalty. Each to their own I guess.

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  #116 (permalink)
Master Mistake Maker
Fairburn, Georgia
 
Experience: None
 
teamtc247's Avatar
 
Posts: 975 since Dec 2012
Thanks: 644 given, 1,098 received

Yeah, their tools are much faster than NT's. NT8's VP and profile tools are pathetic. They degrade my platform. I am running 48GB's of ram, too lazy to pop the keyboard on my Sager.

Rancho's tools are snappy and don't slow down my machine. In terms of their service, I can see how one could feel about it. However, their product is way better than NTís. Also, if they trade and are not merely a vendor, i.e. a trader, I wouldn't mess around with requests either. Or they might have a ton of traders that are on subscribptiuton with them because they think it's the holy grail. Time is money. Ninja needs to up their game. They get all their programming done on Upwork. Their platform is user friendly but is really behind the times.

NT get your stuff together!

Process oriented goals #1.
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  #117 (permalink)
Atlanta, Georgia/USA
 
Experience: Intermediate
Platform: NinjaTrader
Trading: tf
 
Posts: 4 since Nov 2011
Thanks: 2 given, 3 received

I agree, His suite provides much of the functionality that Investor RT and what FT71 shows on his charts

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  #118 (permalink)
Market Wizard
Quebec
 
Experience: Intermediate
Platform: NinjaTrader wt Rancho Dinero's profiling tools
Broker: AMP/CQG
Trading: ES, NQ, YM
 
trendisyourfriend's Avatar
 
Posts: 3,934 since Oct 2009
Thanks: 3,583 given, 5,054 received

Quick feedback about Acme suite Pro package. I have been a big fan of their tools and a long time user since 2010 if i remember correctly but must admit i am very disappointed with their implementation of their tools on NT8. Their custom drawing profile tool gives frequent errors due to the fact it can't load cached data or can't load data from the server. Their footprint tool needs to have tick replay on which may slow down your CPU and is no more necessary. Fortunately, Ninjatrader provides similar tools and are much easier to use and flawless if i compare to Acme's tools. I don't recommand them anymore.

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