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Jigsaw Trading, Daytradr and Journalytix, www.jigsawtrading.com


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Jigsaw Trading, Daytradr and Journalytix, www.jigsawtrading.com

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  #321 (permalink)
Birmingham/UK
 
Experience: Advanced
Platform: Tradestation/Prorealtime
Broker: Tradestation/Interactive Brokers
Trading: Mini and micro US Indexes/ DAX/ FX/VIX/GOLD
 
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Posts: 165 since Apr 2010
Thanks: 52 given, 144 received


arnie View Post
Where did you send your email too?
Did you create a ticket on your members page?
Did you go to the members chat room?

Sometimes they can take 1 or 2 days to reply, but they always reply.

Have done all of the above. I'll keep you updated if/ when I get a response.

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  #322 (permalink)
Birmingham/UK
 
Experience: Advanced
Platform: Tradestation/Prorealtime
Broker: Tradestation/Interactive Brokers
Trading: Mini and micro US Indexes/ DAX/ FX/VIX/GOLD
 
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Posts: 165 since Apr 2010
Thanks: 52 given, 144 received


ZCars View Post
Have done all of the above. I'll keep you updated if/ when I get a response.

I have a response. Trying to resolve the issue.

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  #323 (permalink)
Thousand Oaks, Calfornia
 
Experience: Intermediate
Platform: NinjaTrader 8
Broker: Ninja with Rithmic
Trading: CL NQ RTY
 
Posts: 28 since Mar 2018
Thanks: 14 given, 43 received


I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

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  #324 (permalink)
Legendary  Vendor: www.jigsawtrading.com 
Bangkok
 
Experience: Intermediate
Platform: MultiCharts.NET, S5, Ninj
Broker: AMP, S5, IB
Trading: ES
 
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Posts: 2,977 since Nov 2010
Thanks: 823 given, 10,279 received


ralett View Post
I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

This is not normal - Dave and Fernando are usually very attentive and I check the help desk system for old tickets every day and give Dave a good shouting at if an old one comes up.

We are 12 hours ahead of EST. In the future - just reach out on skype: JigsawTrading

If you have any questions about the products or services provided, please send me a Private Message or use the futures.io "Ask Me Anything" thread
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  #325 (permalink)
Warsaw, Poland
 
 
Posts: 34 since Apr 2020
Thanks: 10 given, 10 received

When you buy Jigsaw Daytradr licence it comes with some educational video materials

How would you rate their quality and level of practical application

Did you tried other courses that they sell?

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  #326 (permalink)
Hawaii at the beach
 
Experience: Beginner
Platform: Nt8, MotiveWave, TOS
Broker: S5
Trading: ES, ZB fine alcohol and muscle cars
 
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Posts: 535 since Apr 2013
Thanks: 1,126 given, 392 received


ralett View Post
I have Journalytix and I can tell you that the support is really pathetic. I pay a monthly subscription for this product and i expect better than 2-3 days, maybe a week before a support ticket is responded to.

I've send four messages in the last month. Only one was ever answered. I have sent to the support e-mail address and opened support tickets with the same result...

Again today, not pulling in my trades from Ninja, sent a support ticket, no reply.

I'm actively looking for an alternative as it's a waste of money to pay a monthly subscription for a product that does not work consistently and you cannot get timely support to determine why.

UPDATE: Technical support did respond to my ticket. In fairness, it took them about 12 hours to respond to the initial support ticket and about 23 hours in total to get the problem fixed. The issue was that I had created a new workspace in Ninja Trader as the CL contract had rolled over. I did not realize that each workspace has to have an indicator added to the Market Analyzer to enable the trades to import. Lesson learned for me. Maybe an opportunity to add clarity to the help files for Jigsaw. Not sure it mentions that each workspace requires this indicator to be installed...It's definitely not an "install it once and forget it" type of situation. The tech was quick to diagnose the problem once we got together on Skype.

My issues were almost all quickly resolved with a response in 1 or 2 days.

Fall Seven Get Up Eight
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