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Fun with Forex
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Fun with Forex

  #1 (permalink)
User requested to be banned
Orlando, Florida
 
Futures Experience: None
Platform: shoes
Favorite Futures: happy
 
GaryD's Avatar
 
Posts: 6,462 since May 2011
Thanks: 2,090 given, 5,027 received

Fun with Forex

Opened an account with FXCM to learn forex trading. So far, very strange platform on MT4, and customer support is very questionable. They will answer the phone, but not know how to do much. I ask questions, they do not know answers. I chat with tech support, they say something can't be done, meanwhile I located on their site how to do it. Promised a response back, then nothing. Even posted here in two threads, have not been answered in either yet.

Many concerns with them already, two days in.

Funded $400.00 as test account

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  #3 (permalink)
 Vendor: www.fxcm.com 
New York
 
Futures Experience: Intermediate
Platform: Strategy Trader
 
Jason Rogers's Avatar
 
Posts: 164 since Aug 2010
Thanks: 122 given, 153 received



GaryD View Post
Opened an account with FXCM to learn forex trading. So far, very strange platform on MT4, and customer support is very questionable. They will answer the phone, but not know how to do much. I ask questions, they do not know answers. I chat with tech support, they say something can't be done, meanwhile I located on their site how to do it. Promised a response back, then nothing. Even posted here in two threads, have not been answered in either yet.

Many concerns with them already, two days in.

Funded $400.00 as test account

Hi Gary,

I'm sorry that you haven't yet received responses to the tech questions you posed to our customer support team. My colleague Suhail and I responded today to the two questions you posted about FXCM in other threads on this forum. As I mentioned in my other post to you, if you can send me an email at jrogers@fxcm.com attaching the correspondence you've had with Sierra Charts and our tech support team, I will follow up with my colleagues on this to work on a solution for you.

Jason

If you have questions about our services at FXCM please send me a Private Message.
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Posts: 6,462 since May 2011
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Jason Rogers View Post
Hi Gary,

I'm sorry that you haven't yet received responses to the tech questions you posed to our customer support team. My colleague Suhail and I responded today to the two questions you posted about FXCM in other threads on this forum. As I mentioned in my other post to you, if you can send me an email at jrogers@fxcm.com attaching the correspondence you've had with Sierra Charts and our tech support team, I will follow up with my colleagues on this to work on a solution for you.

Jason

Thanks Jason, yes I just read Suhail's response. Great.

There are literally probably 20 emails. Today I got a little further, spoke with "L Irvine" (I did not write it down but sent emails) He was a lot more helpful than anyone else so far, and we have a plan that we will follow up with on Monday. if that falls apart I'll let you know.

I did finally get live on MT4, just would really prefer to keep Sierra Chart. I am on platform number 4, and am still madly in love with SC. I selected FXCM out of available options for Sierra Chart. Made my decision after reading their Help section about it.

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 Vendor: www.fxcm.com 
New York
 
Futures Experience: Intermediate
Platform: Strategy Trader
 
Jason Rogers's Avatar
 
Posts: 164 since Aug 2010
Thanks: 122 given, 153 received


GaryD View Post
Thanks Jason, yes I just read Suhail's response. Great.

There are literally probably 20 emails. Today I got a little further, spoke with "L Irvine" (I did not write it down but sent emails) He was a lot more helpful than anyone else so far, and we have a plan that we will follow up with on Monday. if that falls apart I'll let you know.

I did finally get live on MT4, just would really prefer to keep Sierra Chart. I am on platform number 4, and am still madly in love with SC. I selected FXCM out of available options for Sierra Chart. Made my decision after reading their Help section about it.

Thanks for the update. Please let me know if you want me to follow up on anything for you.

If you have questions about our services at FXCM please send me a Private Message.
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I am LIVE on Sierra Chart!!! Hooray!!

Much thanks for all the work from Sierra Chart and FXCM to make this happen!!!

TGIF!

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I split my initial $400.00 in half, $200 per account, using MT4 and SC in a competition of sorts.

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This week I will trade currencies in two $200 accounts, one using MT4, and the other using Sierra Chart. MT4 has a head start and is ahead by around $13.00, so the pressure is on for SC.

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Posts: 6,462 since May 2011
Thanks: 2,090 given, 5,027 received

Like Luke Fuckin Skywalker feelin the force for the first time, I am feeling the forex all around me.


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Posts: 6,462 since May 2011
Thanks: 2,090 given, 5,027 received


the scripture according to @shopster is the trading grail...

Mr @Big Mike, please close this thread too. Thanks.

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