Hi! Has anyone encountered issues when installing Tradestation desktop app?

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I have almost zero experience about trading. I want to utilize Tradestation for backtesting with some ideas in my mind before wasting real money. I signed up Tradestation account and funded it. However, I could not get the desktop app installed. It would stuck on the small popup screen of It will take few minutes and please be patient." I called their technical support for a couple of time and spent hours trying different things including:

- Reinstall fresh Windows 10
- Disable firewalls
- Disable popup blockers
- Delete temporary files in various places
- Windows repair (although it is a fresh install)
- Hard disk check (using Windows tool)
- And other things I can't recall

My laptop is over 5 years old with the configuration as in below. I did not have issues with other apps although it is not fast.

- Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
- Installed RAM 8.00 GB (7.88 GB usable)
- SSD 256 hard drive

I will call them again but am suspicious about their capability with not much hope. Buy a new computer can be an option but I want to make sure the issue is on the old laptop. When searching internet I found this forum and realized many experienced TS users in here. I wonder if anybody had similar issue when installing the platform and how it was sorted. Thank you for any advise!

Jay

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JayWhite

I have almost zero experience about trading. I want to utilize Tradestation for backtesting with some ideas in my mind before wasting real money. I signed up Tradestation account and funded it. However, I could not get the desktop app installed. It would stuck on the small popup screen of It will take few minutes and please be patient." I called their technical support for a couple of time and spent hours trying different things including:

- Reinstall fresh Windows 10
- Disable firewalls
- Disable popup blockers
- Delete temporary files in various places
- Windows repair (although it is a fresh install)
- Hard disk check (using Windows tool)
- And other things I can't recall

My laptop is over 5 years old with the configuration as in below. I did not have issues with other apps although it is not fast.

- Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
- Installed RAM 8.00 GB (7.88 GB usable)
- SSD 256 hard drive

I will call them again but am suspicious about their capability with not much hope. Buy a new computer can be an option but I want to make sure the issue is on the old laptop. When searching internet I found this forum and realized many experienced TS users in here. I wonder if anybody had similar issue when installing the platform and how it was sorted. Thank you for any advise!

Jay

I am a long time user (though I have stuck with TS 9.5 as my preference over TS 10) but if I have any problems (not many over 20+ years) I ask on the TradeStation Forum.

Someone might know here but that is a better bet.

Also you can try live help from them directly by logging into Client Center.

HTH

kevinkdog · (login for full post details)

JayWhite

I have almost zero experience about trading. I want to utilize Tradestation for backtesting with some ideas in my mind before wasting real money. I signed up Tradestation account and funded it. However, I could not get the desktop app installed. It would stuck on the small popup screen of It will take few minutes and please be patient." I called their technical support for a couple of time and spent hours trying different things including:

- Reinstall fresh Windows 10
- Disable firewalls
- Disable popup blockers
- Delete temporary files in various places
- Windows repair (although it is a fresh install)
- Hard disk check (using Windows tool)
- And other things I can't recall

My laptop is over 5 years old with the configuration as in below. I did not have issues with other apps although it is not fast.

- Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz
- Installed RAM 8.00 GB (7.88 GB usable)
- SSD 256 hard drive

I will call them again but am suspicious about their capability with not much hope. Buy a new computer can be an option but I want to make sure the issue is on the old laptop. When searching internet I found this forum and realized many experienced TS users in here. I wonder if anybody had similar issue when installing the platform and how it was sorted. Thank you for any advise!

Jay

Are you trying to install version 10? It might be better to install version 9.5 with an old PC.

It is the version in the download section that says "For students of education partners, download our legacy version" - that is 9.5.

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Thanks SunTrader and kevinkdog for your kind replies. I searched internet for "Can't install program windows 10" and was luck, only needed to open Windows Defender Security Center, uncheck "Check apps and files".

I spent 3 hours with TS support and reboot the computer over 10 times