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Hi all-
I'm trying to sign up for a "demo" account w TS (live acct, w minimal funds, they don't do straight-up demos.)
But I keep getting a 403 ERROR REQUEST BLOCKED. TS Chat can get through to link and claims it's live but I've tried every browser, turned off Antivirus and all extensions, tried my wife's laptop, even went on my cell, so a totally different network. I thought maybe its a passing Cloudflare issue but it's been three days.
I won't post the link bc y'all be thinkin' I'm spamming but that's the situation.
Anyone else notice?
Does not bode well and am thinking it's a sign to stay away. Full error message below.
-Brookwood
___________
403 ERROR
The request could not be satisfied.
Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. Generated by cloudfront (CloudFront)
Request ID: 7Q1hTmHOxhzZgulrp3A28aETI2KgcfwIYqxxiDE87KnJ6nwqktzMHw==
Can you help answer these questions from other members on NexusFi?
This appears to be a common error with Cloudfront which is where your traffic from your computer is being routed. I believe this is owned by Amazon.
If you have a firewall in your home/office then a setting in there may be causing the issue. If you’re at home I would suggest turning off your router and/or cable modem for 60 seconds and then turn it back on and try to reconnect. This will sometimes resolve the issue you are seeing.
If that does not work then it may be an issue with internet service provider.
I haven't escalated it but their cat help just says "well, we can open he link, so..."
So #1, not helpful, I'm trying to open an account.
And #2, not always, but sometimes these things point to bigger issues so it makes me wary. Like if IBKR blew me off I'd get it but AFAIK, TS just got bought and is trying to build their brokerage up so makes me feel like they're not on top of things.
(Just realized I wrote "cat help" but I'm leaving it bc it's funnier that way).
Since I'm a new poster (longtime lurker) I'm not allowed to post this in the proper forum yet but if anyone with a TS account wants to go OT and share their experience with them I wouldn't mind.
I'm really close to going with a Sierra Chart system but although it really has its merits I feel like I'm always fighting with it and can never get it under control.
TS seems robust, without so many overwhelming options, sub-options, preferences of those options scattered in 12 different places, and variations of all of the above scattered throughout.
It may well turn out that they have things I need that TS doesn't offer but I'd like to kick the tires before I commit.
Sorry, no, my statement was inaccurate. They were bought in 2011 by Monex Group, a Japanese brokerage firm.
They had overhauled their web site with different account terms and other things since last I checked and assumed it was because of new owners.
But the "new" owners have had it for a decade or so.
My experience with TradeStation is that their support is really, really bad. Like REALLY bad. In my experience, this is the typical response, if you get a response at all, that you will get from their support for any issue you contact them for. Don't even bother e-mailing as the typical response is about 2 - 4 weeks. I've had an issue for over a year that option prices randomly simply stop updating and I had several calls with them where they first tell me that there are no issues and when they see themselves after doing screen sharing, they just say they will escalate never to hear back from them again. In my opinion, your experience with their support is pretty much what you should expect from them going forward and if you have alternatives, you'd be better off going with that.
