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Closed my TS account
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Closed my TS account

  #1 (permalink)
Elite Member
Jacksonville
 
Futures Experience: None
Platform: Charles Schwab
Favorite Futures: SSF
 
Posts: 7 since Aug 2017
Thanks: 3 given, 1 received

Closed my TS account

Hello All,
First, I would like to thank you all for helping me to make an important judgement call. A few weeks ago I was on a winning Apple trade through TS and realized I had not placed a protective stop on the trade. I went in, added the stop, thinking it would only be triggered if the stock dropped back to the trigger point. I clicked submit and, guess what, the stop was triggered right away and it turned a winning trade into a loosing trade. I only lost about $5 but the point is, I lost on a winning trade due to difficulty getting the platform to do what I wanted it to do.

At that point I stopped using the account and started using my Charles Schwab account. Zero issues. Very happy.

Fast forward to last week. I thought maybe I should give TS another try. I went back to the tutorial videos, made notes and basically figured out how to do what I wanted to do in TS. I was about ready to start using TS again, but the issue of the trigger being inadvertently pulled on a winning trade was still a mystery. So, I came here. Low and behold, I find out people have had all sorts of issues with TS.

So then I think to myself, am I willing to stake thousands of dollars on this platform? No, Iím not. There are issues with orders not being executed in a timely fashion, there are issues with people making the wrong selections (because the platform isnít intuitive at all) and on top of all that, it reminds me of the earliest operating systems from the 1980s.

So I decide Iím going to close the account. I call TS. They tell me there is a beta version which is more intuitive. I tell them that they know there are issues with ease of use and yet they have not addressed them. I also explained my issue with a stop being inappropriately triggered. I told them I assumed it was because the price had gone through the trigger point earlier in the session but I still wasnít sure. They informed me that there is a setting which, in fact, does execute a stop if the price has passed through it earlier in the session.
Getting to the point... I consider myself maybe advanced beginner. I want to educate myself and have taken the time to do so. I work days so most of my trading is set up the night before. I want to spend my education time learning how to trade, not learning a platform thatís hard to use. So, to anyone out there trying to learn and struggling with TS, there are easier platforms to use with plenty of functionality. Iíve been very happy with Charles Schwabís platform. I also just opened an TD Ameritrade Account and, at first glance, was also very impressed with the ThinkorSwim platform.
Thank you to the prior posters in this forum. You may have saved me from making a very serious mistake.

Happy Holidays,

Tom

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  #2 (permalink)
Elite Member
Minneapolis Minnesota
 
Futures Experience: Beginner
Platform: Tradestation/ Interactive
Broker/Data: Interactive Brokers/ Tradestation
Favorite Futures: Emini ES
 
Leatherneck's Avatar
 
Posts: 36 since Jan 2017
Thanks: 7 given, 8 received

I've used all of those brokers, I think you should tried a little longer with tradestation

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  #3 (permalink)
Elite Member
Jacksonville
 
Futures Experience: None
Platform: Charles Schwab
Favorite Futures: SSF
 
Posts: 7 since Aug 2017
Thanks: 3 given, 1 received


Itís a matter of trust. I just donít trust the platform with my money.

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  #4 (permalink)
Elite Member
Colorado
 
Futures Experience: Advanced
Platform: MultiCharts
Broker/Data: IB & Iqfeed
Favorite Futures: ES , CL
 
sptrader's Avatar
 
Posts: 540 since Apr 2010
Thanks: 1,087 given, 690 received


tgiann3 View Post
It’s a matter of trust. I just don’t trust the platform with my money.

Use the broker that you're most comfortable with. Trading is difficult enough without worrying about a bad execution on every trade.

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  #5 (permalink)
Elite Member
HOLLYWOOD FL/USA
 
Futures Experience: Intermediate
Platform: TOS, NT , RJO
Broker/Data: NT, TOS
Favorite Futures: GC, CL, 6B, 6C, 6E, 6J
 
Posts: 14 since Apr 2017
Thanks: 13 given, 11 received

Closed mine too

I too, closed my TS account after not using it for 5 months and seeing platform fees and data fees that amounted to $250 which I was promised not to see when I opened my account. Of course the sales person came up with a bunch of reasons why I was charged. These reasons were ridiculous as well.

I was offered a refund and to switch to a different "promo" but I declined. Once you lose trust it is gone.

I also use Thinkorswim and I find it very professionally done. I had no problems over the past 10 years using TOS

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The following user says Thank You to Jemo for this post:
 
  #6 (permalink)
Elite Member
Jacksonville
 
Futures Experience: None
Platform: Charles Schwab
Favorite Futures: SSF
 
Posts: 7 since Aug 2017
Thanks: 3 given, 1 received


Jemo View Post
I too, closed my TS account after not using it for 5 months and seeing platform fees and data fees that amounted to $250 which I was promised not to see when I opened my account. Of course the sales person came up with a bunch of reasons why I was charged. These reasons were ridiculous as well.

I was offered a refund and to switch to a different "promo" but I declined. Once you lose trust it is gone.

I also use Thinkorswim and I find it very professionally done. I had no problems over the past 10 years using TOS



Thank you for your reply. Hopefully people will catch on and start holding TS accountable.

Tom

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  #7 (permalink)
Elite Member
Minneapolis Minnesota
 
Futures Experience: Beginner
Platform: Tradestation/ Interactive
Broker/Data: Interactive Brokers/ Tradestation
Favorite Futures: Emini ES
 
Leatherneck's Avatar
 
Posts: 36 since Jan 2017
Thanks: 7 given, 8 received

Well I now have a complaint as well, I just noticed tradestation never gave me $1000 in dividends from my American Airlines haha, I might be closing it down also

Sent using the futures.io mobile app

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  #8 (permalink)
Market Wizard
Cleveland Ohio/United States
 
Futures Experience: Advanced
Platform: Tradestation
Broker/Data: Tradestation, DeCarley, others
Favorite Futures: futures
 
Posts: 2,515 since Jul 2012
Thanks: 1,252 given, 4,691 received


Leatherneck View Post
Well I now have a complaint as well, I just noticed tradestation never gave me $1000 in dividends from my American Airlines haha, I might be closing it down also

Sent using the futures.io mobile app

Should be easy to get it from them by talking to them, if you are indeed owed the amount in question. If not, they should be able to explain why not.

If you have any questions please send me a Private Message or use the futures.io "Ask Me Anything" thread
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