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Monitor your open orders on the new Futures+ platform. They randomly cancelled an order. The trade desk had no idea why but I'm glad I was keeping an eye on it.
At this morning, it is taking 5-6 seconds from the time I hit order confirm until the time the order shows on exchange. I thought Futures 4.0 was slow, but this "new" software is reallllyyy slow. Other brokers are as fact as <1 second.
Still no ICE products available either.
I am going to start looking for another broker for this account. No change yet, but maybe if more problems crop up. I'll still keep all my automated strats in 9.X platform, though.
I noticed the same 5-6 second delay after hitting submit order.
There were certain features like the theoretical option price calculator on 4.0 that was helpful and is missing on this new platform. But they do give you the delta, gamma, theta and vega in multiple places (sarcasm!) What about when you get the order confirmation window and they list the strike price twice with different decimals? Ei Gold 1500 call & Gold 150 call.
I just opened an account with Futures Online (formerly OEC). Check them out. Don Debartolo over there was my broker for 4 years before I switched to Tradestation. The platform they use called DTpro is outstanding and the commissions are lower. I had far less problems when I was with them so it's a relief to switch back. Like you, I'll be maintaining a small account at Tradestation for backtesting purposes and certain unique features.
By the way, my broker at Tradestation gave me 3 months/up to $500 free commissions starting this month as an apology for all the problems. Hit your broker up for the same deal.
Thanks for the info! I appreciate it. I am using Futures+ mainly for futures calendar spreads, which 9.x cannot do. So, it is not a big deal for me to switch this one account, if I need to. I'll still keep using 9.x accounts, too...
To answer the OP's question about Tradestation being trustworthy - they offered me in writing to give me 3 months/$500 in free commissions to compensate me for poor service. The months past and they never gave them to me. I've followed up numerous times to no avail. I warned them I'd close my 6 figure account that generates hundreds of trades per month if they didn't do right by me. They don't care.
I just transferred all my funds to another brokerage. I can't deal with their lying and incompetence any more.
All I have to say is that I have been a TS user for years, and I will dumping them this month. Way too many "glitches". My strategies produce signals correctly about 99% (not accuracy, but correct time, and so on) of the time. However, this month has been HORRID. Sending signals at all times of the night ... etc. I have had my fill.
I just opened an account with them, so this thread is giving me a stomachache lol
The question is: what's a better option when it comes to trading Futures? I considered MB Trading and they're horrible (taking almost 2 weeks to process my application). MB Trading took 2 days to respond to a simple question I asked (three times)..
I'd head over to Futuresonline.com (formerly OEC). My broker Don Debartolo is the best I've worked with in 17 years. I worked with him at Daniels for a 4 year stretch a while back. The futures commissions are less than Tradestation as well. Opening the account went fast and smoothly. In the past 3 months since switching I've had to call Futuresonline with problems zero times. In the last month with Tradestation I had to call and e-mail them over 100 times with problems. The platform is vastly superior to that piece of crap Futures + platform. They'll give you a demo account I think. Also Tradestation pretends that the new CME monthly charges are $15. At futuresonline you have a choice of paying $3 or $15 depending on if you need the DOM. I do the $3 option. I could go on but check them out.
