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TradeStation TradeManager and TradeManager Analysis not functioning.


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TradeStation TradeManager and TradeManager Analysis not functioning.

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  #1 (permalink)
London
 
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Hi there guys,

Anyone having problems with TS TradeManager and TradeManager Analysis?

Because they both have not been functioning properly for a while now, for months actually...

On (Update 24) it was really messy, for example the reports were showing winning trades as losing trades and losing trades as winning trades; On (Update 25) which is the newest version it is even worst because now I can not see anything at all, even the past trades on the chart, the only thing I can see are my account balance and the position graph bar when I have open position. So in other words impossible to keep metrics.

I spoke with them over the phone a couple of times, they said there is in fact a issue with the reports and they are working on it, but can not say when the issue will be resolve; They also said some people are having this issue but some people do not, I would like to ear from you guys.

I have been patient but honestly I can not work like that for very long.

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  #2 (permalink)
SF Bay Area + CA/US
 
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hey mrphr, sorry to hear you having problems. Maybe you wish to check on the forums is there is a solution or with support. I have been using 9.1 with update 18. I do not move versions unless i need one. Also I do not use trademanager/analysis...other than the Matrix only for entry/exit on live. I know i had some issues with order fill when i did SIM...for couple of trades. Anyways SIM does not suit me...so always am on Live.

hope you get this resolved. Cheers n Goodluck !!

thnx
s

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  #3 (permalink)
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paps View Post
hey mrphr, sorry to hear you having problems. Maybe you wish to check on the forums is there is a solution or with support. I have been using 9.1 with update 18. I do not move versions unless i need one. Also I do not use trademanager/analysis...other than the Matrix only for entry/exit on live. I know i had some issues with order fill when i did SIM...for couple of trades. Anyways SIM does not suit me...so always am on Live.

hope you get this resolved. Cheers n Goodluck !!

thnx
s

I am not on TS forum I do not know why, I guess I do not feel the need to be there; I prefer to send e-mail or call them direct, as I said I already have spoke with support over the phone, anyways...

TS TradeManager and TradeManger Analysis is where you keep track of your positions, orders etc... And where you track and measure your performance [metrics] it is not where you enter/exit trades.

If you do not use the TradeManager Analysis how do you keep track of your work and progress?

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  #4 (permalink)
SF Bay Area + CA/US
 
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paps's Avatar
 
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Hey...the account statements do the trick... . I make a note on screen cast for my favourite plays.

Sent from my DROID RAZR using Tapatalk

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  #5 (permalink)
Harrisburg, PA
 
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mrphr View Post
Hi there guys,

Anyone having problems with TS TradeManager and TradeManager Analysis?

Because they both have not been functioning properly for a while now, for months actually...

On (Update 24) it was really messy, for example the reports were showing winning trades as losing trades and losing trades as winning trades; On (Update 25) which is the newest version it is even worst because now I can not see anything at all, even the past trades on the chart, the only thing I can see are my account balance and the position graph bar when I have open position. So in other words impossible to keep metrics.

I spoke with them over the phone a couple of times, they said there is in fact a issue with the reports and they are working on it, but can not say when the issue will be resolve; They also said some people are having this issue but some people do not, I would like to ear from you guys.

I have been patient but honestly I can not work like that for very long.

Mrphr,

I am noticing problems with TradeManager and TradeManager Analysis as well. I am missing trades (live) in both tools. They just don't show up at all. I have not been in touch with support, but am glad you mentioned that they are aware of the issue. I may go ahead and contact them as well just to let them know we are still experiencing problems.

Kevin

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  #6 (permalink)
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@pedalon

Did you contact them?

I was expecting to get more replies just to see if we are all on the same boat, but there are not may TS users here, anyway... Thanks.

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  #7 (permalink)
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mrphr View Post
@pedalon

Did you contact them?

I was expecting to get more replies just to see if we are all on the same boat, but there are not may TS users here, anyway... Thanks.

@mrphr,

Your post just reminded me...(sorry). I just sent an email to Client Services. Hopefully I'll get a response back on Monday.

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  #8 (permalink)
 
 
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pedalon View Post
@mrphr,

Your post just reminded me...(sorry). I just sent an email to Client Services. Hopefully I'll get a response back on Monday.

Trade Manager and Trade Manager Analysis has been unreliable for years, since at least 2004 or 2005. I don't expect it to ever change.

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  #9 (permalink)
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kevinkdog View Post
Trade Manager and Trade Manager Analysis has been unreliable for years, since at least 2004 or 2005. I don't expect it to ever change.

Hi @kevinkdog, thanks for the info; You see I did not know that it has been like that for years, as I do not use TS for very long. I thought the issue would be more recently as I spoke over the phone with the support twice and they said that there are people working on it already, like do not worry it is going to be okay...

So, how do you keep track record [metrics] of your results on TS?

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  #10 (permalink)
 
 
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mrphr View Post
Hi @kevinkdog, thanks for the info; You see I did not know that it has been like that for years, as I do not use TS for very long. I thought the issue would be more recently as I spoke over the phone with the support twice and they said that there are people working on it already, like do not worry it is going to be okay...

So how do you keep track record [metrics] of your results?


The issue I had/have with Trade Manager is that it did not always record trades properly. For example, at some point in the live history, Trade Manager mistakenly thought a sell to close was actually a sell short. Once that happened, all stats became meaningless.

Here is an example of what I do:

I compare the actual trades results with the Tradestation Strategy Performance Report (which is based on the strategy engine calculations, not the real trades).

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  #11 (permalink)
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kevinkdog View Post
The issue I had/have with Trade Manager is that it did not always record trades properly. For example, at some point in the live history, Trade Manager mistakenly thought a sell to close was actually a sell short. Once that happened, all stats became meaningless.

Here is an example of what I do:

I compare the actual trades results with the Tradestation Strategy Performance Report (which is based on the strategy engine calculations, not the real trades).

Exactly, you are right about the TM and TMA that is exactly what is happening to me...

I am not very familiar with the way you track record you results, I may PM you for clarification because I am a discreationary trader and I see you are a algo trader and the way you track record your results may not work in my case.

All I want is to keep track of my work in a simple manner but it looks like TS wont allow me to do that.

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  #12 (permalink)
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Here is the response I received from TS and it resolved my problem.

Please close TradeStation and reboot your computer. Navigate the file path corresponding to your system-type:

32-bit: C:\Program Files\TradeStation 9.1\Program

64-bit: C:\Program Files (x86)\TradeStation 9.1\Program

Delete the folder named TCache and reopen TradeStation.

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  #13 (permalink)
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This is a good thing to do every few days...seems to resolve any corruption. I get this done evert 3/4 days...especially when pulling a lot of tick data.

Sent from my DROID RAZR using Tapatalk

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  #14 (permalink)
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@pedalon You should get a job there with them! They confused me over the phone.

Things are looking okay for now.

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  #15 (permalink)
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thanks pedalon!

It worked for me!

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  #16 (permalink)
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Thanks for this thread - continues to be relevant.

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  #17 (permalink)
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Iíve had the problem for at least 5 years now. Gave up.


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  #18 (permalink)
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Yeah, deleting the cache helped me in the past.
This actiojn should be added the the TS manual.

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  #19 (permalink)
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And here in Feb 2021, still having problems w TS10 TMA giving me garbage analysis. I'm supposedly up $10,000's and in the market 99% of the time etc, when I'm usually in a trade just for a few minutes at a time max. One trade supposedly took a week to close!! I'll try deleting the tcache folder in TS10, hopefully it'll work the same way.

Well, so much for that idea - No tcache folder, will have to contact tech support.

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  #20 (permalink)
Seattle
 
 
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I found the cache folder in the documents folder for Tradestation 10/CAL/Cache.

I rebooted, deleted the folder, and launched TS and it changed some of the orders in the analysis app but it is still incorrect.


DreamWvr View Post
And here in Feb 2021, still having problems w TS10 TMA giving me garbage analysis. I'm supposedly up $10,000's and in the market 99% of the time etc, when I'm usually in a trade just for a few minutes at a time max. One trade supposedly took a week to close!! I'll try deleting the tcache folder in TS10, hopefully it'll work the same way.

Well, so much for that idea - No tcache folder, will have to contact tech support.


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  #21 (permalink)
San Francisco, US
 
 
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Yes, thanks - I had ended up talking to TS support and they showed me where the folder was. Deleting it etc. tho did diddley-squat!

Can't believe how bad their TMA tool is - eg 2/23, 3 days ago, made about $1700, 9 simple trades, all winners. Trades list in the order window are all correct, but then in the TMA window, it matches the trade exits to the wrong trade, says I had 4 losers and made $7,000+. Complete garbage.


momentumB View Post
I found the cache folder in the documents folder for Tradestation 10/CAL/Cache.

I rebooted, deleted the folder, and launched TS and it changed some of the orders in the analysis app but it is still incorrect.


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