Live NT8 chart appears black when trying to share via a video call

December 9th, 2023, 11:47 AM

I'm trying to share my live desktop NT8 screen with my nephew to help him understand a few concepts via a video call, but the NT8 screen just appears black; can't see any candles or indicators, but I can see the chart perimeter, and tabs at the bottom. I've tried Zoom, MS Teams but none of them work. The window is not minimized (checked that); always the same. I have tried on another laptop as well, but the same thing. I am tried multiple browsers, all the same. Not sure what has changed, but I was able to share the screen several months ago. Can anyone point me in the right direction?

December 12th, 2023, 06:51 AM

Bullywig

I'm trying to share my live desktop NT8 screen, but the NT8 screen just appears black;

Previous discussion that might help..

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1238409-live-streaming-video-sharing-ninjatader-screens

Be Safe in this Crazy World!

January 8th, 2024, 07:58 PM

i remember having a similar problem. After turning off "hardware accelaration" it worked.

Live NT8 chart appears black when trying to share via a video call

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Live NT8 chart appears black when trying to share via a video call