Here is how it’s going to work: Phillips/NinjaTrader will continue going through the logs for the next month. Despite their assurances, this won’t be resolved anytime soon. Four weeks from now, traders will find that Phillips/NinjaTrader keeps the profits from all of the winning errors, and traders keep the losses from the losing errors.

I'm not really sure why you got on here and told everyone they would be compensated, and then privately have someone send me an email saying that I would not be compensated.
Mike Scinto, who is your employee is saying something very different from you.

I feel like I could have called you a lot worse and you would have deserved it.
I think the public deserves to know the situation, and I'll make sure they do know.
Also, I threatened you? Its ok for you to take thousands of dollars from me but I can't call you out on it on an online platform?

I thought this clarification might be helpful. As you will see, any customer affected will not incur an actual loss. For customers who traded on inaccurate data caused by the Phillip outage, NinjaTrader is rebating actual losses and leaving actual profits in customer accounts.

By way of example:

1. Platform shows an inaccurate/fake position
2. Customer takes action and closes this fake position > Platform shows a profit of (X) that is fake
3. Platform now shows flat however, there is an actual position (Y) created by the action taken in step #2
4. When Phillip finally updates the platform and position (Y) is closed (account now really flat) there are two possible outcomes, either a real loss of (A) or a real profit of (B)

What NinjaTrader has done and will do is:

Real Loss (A) > Customer is fully rebated
Real Profit (B) > Customer keeps this profit
Fake Profit (X) > There is nothing to rebate since this was a fake profit

I’m still in discussion with Ninja Trader (NT) and rebate seems only 50% coverage for Phillip Capital (PC) screw up. I notice user Beske got his money back. Did anyone else here got their money back 100%?

I was given the same crappy response by Ninjatrader & they are now refusing to address two trades resulting into a total loss of -2050 & -470, such a disappointment that Ninja is not standing by their customer even after promising, i have been a customer for them last few years and have generated commissions worth $30k+ during these time.
I was given a different story along with whatever verbiage Ninja sponsor has posted here on forum. quoting that below.
" The FCM has been issuing rebates to restore accounts back to their value on the 4th, or allowing traders to keep profits from error trades, but not both since it's very difficult to know what trades were made based on incorrect information. "

in short they gave me two options either i leave all the profit(real trades by me) which i made on 4,5,8,9 OR opt for losses which i reported due to ghost/incorrect trade positions & restore account balance as of day 4th or 5th.
I kept sharing all my trade logs from 2nd to 11 with ninja & philips so that they each check each single trade. however now they are simply refusing to honor those losses resulting de to incorrect positions caused by their system failure.

I was able to get closure of this, makes me reinstate my faith in NT standing by their words, however i do have plan to move away from Philip(to Dorman) just the way they handled the entire situation, (hopefully NT will start logging every single transaction so that outage situation like this can be addressed with more accountability on FCM part). Hopefully those who are impacted will be able to get a closure.

CQG - Order Routing Problems



The order routing system is experiencing technical problems. Compound Orders (OCOs, Brackets, etc) sent from our Chicago risk location are not properly updating in CAST and therefore are missing positions.

If users stay logged in they should continue to see updated orders and positions. If they log off they will lose it.

Maybe, it is another problem today, I had a ghost(external order today) at 3:01pm EST. Ninjatrader/PC. Anyone?

I had some issues with stale orders around 2:45-3:10 PM EST. , some pending orders were turned into pale yellow(Stale, meaning they could not move or change or cancel those orders) , i had also one position open which i closed immediately (the pending order was cancelled by me some 15 min before).