FYI as @Big Mike said complaints would go to the NFA. They are the self regulating body - not a trade association. The CFTC is more like the rules maker, while the NFA is more like the enforcer. SEC is securities and has no jurisdiction in futures.

Absolutely, NFA is self-regulating. However, brokers/FCM's are highly motivated to have a clean record. I would venture to say that it is highly unlikely it would be necessary to involve the CFTC on most disputes. But absolutely, the option is there for the trader to have recourse. Which is great news! I also would venture to guess that working with the personnel NFA is far easier than with the CFTC.

Mike

Thanks Mike, I am following this thread as it sounds similar to the problem PFG Best had back in 2008 or 2009. I was one of the lucky ones that were relentless and got my money back. The issue then was (as they explained to me) that there were 2 servers that held the trades and when I closed/Flatten the trades it only flatten them on the 1 server and not the other , it showed on my Strategy Runner as closed. The next morning there were still trades open. It took emails , phone calls to the US from Australia and I was relentless. I think it is crucial that there is a safer way for beginners to trade where the trade sits on a “managed desk” re if the trade loss is more than your set stop loss it closes out automatically. This should help traders feel more secure in case power failures or pc crashes etc. occur, like a gauranteed stop loss? If there is such a service can someone post it here please.
I can identify with these traders that complain as I have personally experienced this, needless to say PFG Best not long after this shut down I believe, whether it was because of this or something else. I think this is when I became a member of Big Mike in 2009
Hang in there fellas as Mike said these brokers want to have a clean record otherwise they will not survive just like The other one mentioned.

CME actually has native Stop Orders. Problem is some software/execution networks/brokers keep them on their own servers and don't send them to the CME.
https://www.cmegroup.com/education/courses/things-to-know-before-trading-cme-futures/futures-order-types.html

PFG went out of business because the owner embezzled a bunch of the customer funds.

Just curious, how long did it take you to get your refund? Weeks? Months?

Thanks for sharing your experience

Thanks , is there a list of brokers that discloses whether they keep the order on their servers or send it through to the CME?