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Need Help: Urgent Broker Problem (Phillip Capital: NT Brokerage, Edge Clear)
To be honest when i first closed my position i was up grand and reported it to NT brokerage. When my second position was closed i was down around 500. Reported the same to NT brokerage as well.
I'm not sure how they are going to find profitable trades which were a result of bad data being received by the user; from my experience that can only be seen/proved from the platform log. Don't think anyone is going to voluntarily report a profitable trade.
Can you help answer these questions from other members on NexusFi?
By studying the same executions logs that put me short, I realized the next day that those same logs should have me in a profitable long position (from when they told me to close out that short). The logs showed that I should have a profitable long position open. These logs are documented facts.
I called them and in a recorded phone call I told them that the same logic and the same logs that had me short should now have me in a profitable long trade. They said I was flat. I said, “Okay, but that long better not show up in my account when it turns negative.”
I have no ideas what’s going on here. And because they sent out all of those CRAZY statements, no one knows what’s going on.
We would like to think they are not able to do this, but I’m just looking at my logs.
Where are the statements that show my REAL FILLS matched up one for one??? I’m scalping, so I’m flat multiple times a day. The math is really easy with these scalps. It’s one in, one out. Truthful statements can’t be hard to create.
I can share my NT logs with them if they want the truth. Oh, that’s right; they injected fake orders into those logs. And I have proof of that.
Hello, I am completely new here and also affected by the system failure at Phillip Capital. Due to positions that were not displayed to me and positions that were displayed to me, I now have too many futures open. Unfortunately, they are all running against me.
After opening the markets I was shown 2 positions (slightly positive) which I quickly closed. Later that day, I found out that my supposed closures resulted in an opening in the opposite direction.
In addition, a position that I thought I had closed on Friday reappeared. NinjaTrader and Phillip Capital only say that everything is correct now. However, I should not trade. Yes, what can I say, my account looks very bad, and it seems that the originator does not care.
What can I do? Does anyone have any ideas?
Interim report : I was able to speak to a NinjaTrader employee and tell him everything over the phone.
He will forward it to the responsible departments. But these are the same people to whom I have already written several times by email and also sent screenshots.
At least I now have a German-speaking contact.
But nobody knows whether there is compensation.
Please email [email protected] with your details. If you have an open position, then please call 312.423.2234.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
I’m new to this forum and joined by searching Phillip capital (PC) outage issue. Similar to others I’ve email threads and screen shots proving PC fault. Also, like other user posted I see the log/transactions manipulated by adding/removing lines. Long story short I feel Ninja trader (NT) will try on our behalf but what if PC is not taking responsibility. With this assumption I would like to get your inputs on what’s next if PC is not acting fair. Also, Big Mike posted about NFA, what about CFTC or SEC? Who do we report this with proof?
Big Mike / Admin – We would really appreciate if there is separate topic to discuss on PC so that it’s all in one place instead of searching different threads.
While I can't speak for other brokers, I can assure you that NinjaTrader Brokerage customers will be made whole. That's our promise to our customers.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Thanks Ninja trader. But I would like to get others/admin inputs. What if it is different broker and not NT. This is something new for me and I'm sure for most of the users here. Basically this will give some awareness in terms of our options legally if Phillip capital (PC) or the broker or both not taking responsibility.
Understand and good question. Other brokers who clear through Phillip would need to state their position on refunding customers. You should ask them.
Disclosure: This communication is sent to you by NinjaTrader, LLC, a software development company which owns and supports all proprietary technology relating to and including the NinjaTrader trading platform.
Sorry Mike for the confusion. Currently we are all discussing about the problem but I was requesting more as next steps as a topic if PC or the broker or both not taking responsibility. You mentioned about NFA and I was checking on CFTC or SEC? Who do we report this with proof? If not, we can discuss in this thread itself. Thanks again.
