This has me thinking, and this is off topic of sorts, but does NT keep a log of the trades at all that happens on their software?

Or is it just front (our computers) and back side (Broker)? I'm really curious about this one.

Likely changing brokers to a more stable/reputable firm. I guess cheap commissions come at a cost

Hi @AvgTraderJoe,

These are not "ghost" orders. These are orders that are mis-matched. For everyone opening trade, there should be a closing trade in futures unless delivery is involved. So while the opening trades might have gone through or the closing trades might have gone through, the offsetting trade didn't. This leaves the upload partially complete. If platforms don't have both opening and closing trades, then they will show an open position when there isn't one or no position when one should be open. Phillip didn't randomly put trades on people's accounts for the fun of it. Like in all accounting matters, the numbers have to close out. The issue here is they weren't and more trades were put on since then and so on.

I have had to reconcile positions for software (for example, when I was creating trade analysis software). It is a royal pain and it is easy to get it wrong. Phillip is a quality firm. They have their own back-end software and clearly there is an issue that needs to be fixed with it.

Let's be professional give everyone a chance to their job and then traders can make opinions about how they are treated after the fact.

Hi @AvgTraderJoe,

These are not "ghost" orders. These are orders that are mis-matched. For everyone opening trade, there should be a closing trade in futures unless delivery is involved. So while the opening trades might have gone through or the closing trades might have gone through, the offsetting trade didn't. This leaves the upload partially complete. If platforms don't have both opening and closing trades, then they will show an open position when there isn't one or no position when one should be open. Phillip didn't randomly put trades on people's accounts for the fun of it. Like in all accounting matters, the numbers have to close out. The issue here is they weren't and more trades were put on since then and so on.

I have had to reconcile positions for software (for example, when I was creating trade analysis software). It is a royal pain and it is easy to get it wrong. Phillip is a quality firm. They have their own back-end software and clearly there is an issue that needs to be fixed with it.

Let's be professional give everyone a chance to their job and then traders can make opinions about how they are treated after the fact.

I don't want to get into the terminology here but hey if you want to call orders; that you know weren't placed by you; as mis-matched then so be it.

And to be fair these are GHOST orders and not partially filled/not yet closed trades. I was done on Friday at 10AM and shutdown my system.
Sunday's support email show me i was LONG at a price where I DID NOT trade any contracts.

So these ARE GHOST orders.

It isn't quite a terminology thing. The order were placed by the trader. They weren't invented. The offsetting orders to close those trades didn't upload.

I'm not trying to be rude to hijack the thread, but I would like to make sure that people reading this aren't misinformed. There is no evidence that trades are showing up out of nowhere. They are simply not offset with other orders that the trader may have entered and have been filled, but aren't reflected in the various execution feeds.

Cheers!