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Need Help: Urgent Broker Problem (Phillip Capital: NT Brokerage, Edge Clear)
That's great news @SnakeTrades! I also received an updated statement that shows I was flat last night...and flat right now! I had an inadvertent long on for a bit last night. But I closed it after reviewing my execution log.
I received this email from Phillips Capital
Have noticed in my 29 years in the market they try to minimize exposure about these kind of events to preserve their client base'
But maybe it was the clearing house of more wide spread than just this broker.
I hope they HONOR your trades....and it gets fixed.
Best,
Robin Dayne
**************************************************************************
Dear Customers,
We experienced a system outage yesterday which may have resulted in missing trades during the closing session. Additionally, these trades could also be missing from your 2/4/2020 statement. To remedy this, we will be reissuing a corrected statement shortly today.
The positions in your platform might be incorrect. We will communicate as we have more updates and believe the issue is resolved fully.
We apologize for any inconvenience caused.
Thank you.
Best regards,
Phillip Capital Support Team [email protected] https://www.phillipcapital.com/
***********************************************************************************
So Order Desk emailed me, asked for account number, and just like that I was in a short position with new balance.
I closed the short because my account was up $66.
So basically I have the same account balance now as yesterday.
I called and NT said I was flat, but I emailed again for them to verify because I want it in writing.
I also took screenshots of everything.
I have had the experience of telling someone that the position they have that looks like the best trade they have ever made is actually not staying in their account. Believe it or not, the distribution includes wrong winning trades. You don't hear from those guys though.
Risk Disclaimer: Trading Futures is not suitable for all investors. Past Performance is not indicative of future results.
If you have any questions about the products or services provided, please send me a Private Message or use the futures.io " Ask Me Anything" thread
Thursday night I opened my NT and noticed that I was long 3 micro NQ on order that I had NOT sent. Up about $700. I closed the 3 positions and was flat.
Next morning I showed about $800 too much in my account.
Then around Noon there was suddenly 3 short positions of MNQ in my Ninja positions and I was down total about $550. I closed that order, and now I show about $200 loss in my account.
I have been taking pictures of my Orders and Executions pages.
Trying to get response from Ninja.
Be very carefull, This situation appends with InteractiveBroker. I lost near 10000USD$ in two diff time. I closed all my 2 accounts with them after that. First I have all the proof of what append, trade are opened by the system after have closed all my positions for margins, after that the qty in the system not corespond. For all 5 qty RTY opened, the system IBKR close 2 for margin requirement but never tell this to NINJATRADER trade closed. When my target are reached NINJATTRADER closed all (5) and this appear flat in the summary. But in fact IBKR opened two on the opposite side. I just the next day after sleeping I open my NINJATRADER to trade I see in my account -4500$ first time, second time -5500$. With all the proof (include data from system) he said the problem we don't support NINJATRADER, and NINJATRADER don't know about the problem with the API between. Finally both compagy pitch the ball together and I lost all with any
Great to hear! Hope everyone else impacted didn't do too much damage to themselves when they closed (opened) fake (real) positions unknowingly this morning. Live to fight another day!
