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Anyone Caught in Interactive Brokers Platform Crash on 1.5.18?
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Created: by Gedman Attachments:0

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Anyone Caught in Interactive Brokers Platform Crash on 1.5.18?

  #11 (permalink)
Point Roberts, WA, USA
 
Trading Experience: Advanced
Platform: IB and free NT
Broker/Data: IB
Favorite Futures: ES
 
aquarian1's Avatar
 
Posts: 3,679 since Dec 2010
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Gedman View Post
My understanding with regard to the IB event is that everything on the IB side (at least for live trading) crashed, so stops already placed by traders did not function. Would be interested if someone would confirm that this was the case. As mentioned, I was 'flat', probably 20 minutes or less before the event.

My understanding from IB is that transmitted stop orders rest at the market and not with them.

(I asked about stop orders re another concern with IB - however now they have taken to scrubbing old messages from your message box - beyond a certain age - I can't retrieve that for you. This is another I dislike very much about IB, but with IB its always our way or the highway - arrogant SOBs)

Send them a message asking what happens to your stop orders if IBs computers are down.

(As a side-not you can mention to them that a system status board is supposed to automatically refresh each minute - not days later.)

Keep your mind in the future, in the now.
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  #12 (permalink)
Seattle WA
 
Trading Experience: Beginner
Platform: IB TWS, MC.NET, CQG
Broker/Data: InteractiveBrokers, Optimus/AMP
Favorite Futures: NQ
 
Posts: 125 since Jun 2017
Thanks: 23 given, 198 received

Arrrgggg

Interactive Brokers has really taken the cake this time... I just got a e-mail alert saying my account was down ~20k. Freak out because I shouldn't have any open positions - sign in and in fact see that a good chunk of my account is missing, even though I do not have any positions. Phone wait time is incredibly long, and this is all you see on their very difficult to find status page.

To all Traders:
There appears to be an issue with position display for some clients which we are working to resolve. We apologize for the inconvenience.

Guessing it's a transient issue (still haven't gotten through on the phone), but I'd rather my broker didn't misplace 20k and only have this ambiguous status message.

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  #13 (permalink)
Super Moderator
Sarasota FL
 
Trading Experience: Intermediate
Platform: NinjaTrader, Sierra Chart
Favorite Futures: ES, YM
 
bobwest's Avatar
 
Posts: 4,968 since Jan 2013
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aquarian1 View Post
(...This is another I dislike very much about IB, but with IB its always our way or the highway - arrogant SOBs)


teajay View Post
Interactive Brokers has really taken the cake this time... I just got a e-mail alert saying my account was down ~20k. Freak out because I shouldn't have any open positions - sign in and in fact see that a good chunk of my account is missing, even though I do not have any positions. Phone wait time is incredibly long, and this is all you see on their very difficult to find status page.

To all Traders:
There appears to be an issue with position display for some clients which we are working to resolve. We apologize for the inconvenience.

Guessing it's a transient issue (still haven't gotten through on the phone), but I'd rather my broker didn't misplace 20k and only have this ambiguous status message.

IB has enjoyed a good reputation as a broker on this forum, so experiences like these are troubling.

Naturally, there will be issues from time to time with anyone and anything. But I do occasionally see comments about their attitude....

Anyone else have particularly good or bad experiences, overall? There has to be a reason they are well thought-of. How do the pluses and minuses balance out?

Bob.

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  #14 (permalink)
central florida
 
 
Posts: 192 since Jul 2014


bobwest View Post
IB has enjoyed a good reputation as a broker on this forum, so experiences like these are troubling.

Naturally, there will be issues from time to time with anyone and anything. But I do occasionally see comments about their attitude....

Anyone else have particularly good or bad experiences, overall? There has to be a reason they are well thought-of. How do the pluses and minuses balance out?

Bob.



I have been using IB for a few months now with my IRA account, and like them. The TWS platform is pretty easy to get used to, and i have not had any issues with them as a broker. I think pretty highly of them when compared to experiences i have had with other brokers. The commissions are also low which is great, but i agree that getting through on the phone often takes a while. The double security thing is also pretty annoying, but you get used to it.

I do consistently have issues with IB and Ninja trader though. But that is NT's problem in my opinion and my preference for NT is slowly dieing.

Josh

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  #15 (permalink)
Seattle WA
 
Trading Experience: Beginner
Platform: IB TWS, MC.NET, CQG
Broker/Data: InteractiveBrokers, Optimus/AMP
Favorite Futures: NQ
 
Posts: 125 since Jun 2017
Thanks: 23 given, 198 received


bobwest View Post
IB has enjoyed a good reputation as a broker on this forum, so experiences like these are troubling.

Naturally, there will be issues from time to time with anyone and anything. But I do occasionally see comments about their attitude....

Anyone else have particularly good or bad experiences, overall? There has to be a reason they are well thought-of. How do the pluses and minuses balance out?

Bob.


Realize we're at risk of hijacking this thread for stuff that should maybe be in broker reviews, so apologies...

IB have generally been pretty good for me, but I have such basic requirements - server side bracket orders with an EMA indicator. I trade on a mix of a Windows laptop, MacBook and follow markets on my phone if I am commuting for example. They seem to be the only folks that can do that (without resorting to CQG Mobile) and the price of the platform / commissions is right. Their performance metrics suck, but when you trade across 3 devices you really need a cloud solution anyway. I just signed up for Tradervue and with the futures.io Elite discount, it's looking like a good answer.

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  #16 (permalink)
Seattle WA
 
Trading Experience: Beginner
Platform: IB TWS, MC.NET, CQG
Broker/Data: InteractiveBrokers, Optimus/AMP
Favorite Futures: NQ
 
Posts: 125 since Jun 2017
Thanks: 23 given, 198 received

Boy am I glad I decided to be flat today (FOMC day)... Haven't been able to sign in to IB TWS for the past 20 minutes on either my mobile or desktop. System status is all green on their site. This has been a craptastic month - 20k disappearing from account one night, problems with bar data due to rollover and daylight savings times, and now system unavailability... I've been using them for around a year and it had been good, but might soon be time to start looking.

Just needed to vent...

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  #17 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,384 since Sep 2010
Thanks: 2,320 given, 3,460 received


teajay View Post
Boy am I glad I decided to be flat today (FOMC day)... Haven't been able to sign in to IB TWS for the past 20 minutes on either my mobile or desktop. System status is all green on their site. This has been a craptastic month - 20k disappearing from account one night, problems with bar data due to rollover and daylight savings times, and now system unavailability... I've been using them for around a year and it had been good, but might soon be time to start looking.

Just needed to vent...

Just choose a backup broker. No need to stress like this. CQG and TT have mobile, desktop and downloadable products.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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  #18 (permalink)
Seattle WA
 
Trading Experience: Beginner
Platform: IB TWS, MC.NET, CQG
Broker/Data: InteractiveBrokers, Optimus/AMP
Favorite Futures: NQ
 
Posts: 125 since Jun 2017
Thanks: 23 given, 198 received


mattz View Post
Just choose a backup broker. No need to stress like this. CQG and TT have mobile, desktop and downloadable products.

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

So pragmatic matt... Sometimes it's just fun to complain

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  #19 (permalink)
Market Wizard
Boca Raton
 
Trading Experience: Advanced
Platform: Variety
Broker/Data: Optimus Futures, LLC
Favorite Futures: Futures
 
mattz's Avatar
 
Posts: 2,384 since Sep 2010
Thanks: 2,320 given, 3,460 received


teajay View Post
So pragmatic matt... Sometimes it's just fun to complain

So sorry to be a party pooper and provide a practical solution LOL

Matt Z
Optimus Futures

There is a substantial risk of loss in futures trading. Past performance is not indicative of future results.

PM with any questions about optimusfutures (800) 771-6748 (561) 367 8686. THERE IS A SUBSTANTIAL RISK OF LOSS IN FUTURES TRADING.
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