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Stop Order not getting filled (TOS OnDemand)


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Stop Order not getting filled (TOS OnDemand)

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  #1 (permalink)
Toronto Ontario/Canada
 
 
Posts: 6 since Nov 2016
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I'm trying to familiarize myself with thinkorswim before I start using it full time. While testing it today using the OnDemand feature I bought 2000 shares @ $1.63. I set a stop at $1.55. The price went up to around $1.70 and then trickled down to $1.45. The ask's were well below $1.55 for at least 2 minutes and there were 100+ trades executed lower then $1.55 as well, and yet the stop order never got filled.

I had the same problem with setting a limit sell order at $1.68 where there were plenty of trades well above $1.68 but yet it never got filled. It seems the only way I can buy/sell is using market orders. The order is shown to be working, and displays on the chart, but just never executes. I don't want to use real money until I figure out if this is either an error on my part or a glitch specific to the OnDemand feature. Any advice would be much appreciated. Thanks!

(I've since posted this in the Thinkorswim section of the forum, this thread can be removed, sorry for the mistake)

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Hi, I dont think you are alone in this. TOS is known for its options platform but in my experience all other features such as replay (ondemand) seems very glitchy. Their realtime data is also sent in chunks so orderflow is not reliable as well. I do use it to sell options or occasionally for swing trades but nothing much else. I recommend you search other options if you are looking for replay features.

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  #4 (permalink)
Toronto Ontario/Canada
 
 
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Thanks for the reply. I really don't want to find out that I'm making an error on placing the order but I guess live testing is the only other option now. I'm 90% sure it's just a bug but it'd be nice to know for sure. I'll contact support on Monday and see what they have to say. If anybody else has run across this I'd love to hear, thanks everybody

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  #5 (permalink)
Toronto Ontario/Canada
 
 
Posts: 6 since Nov 2016
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Also, does anybody have suggestions for a platform in Canada with the fastest data feeds and execution times? If thinkorswim with TD isn't my best option then I'll need to look elsewhere, 2nd best (or 3rd, or 4th.....) won't do.

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MrGod2U View Post
I'm trying to familiarize myself with thinkorswim before I start using it full time. While testing it today using the OnDemand feature I bought 2000 shares @ $1.63. I set a stop at $1.55. The price went up to around $1.70 and then trickled down to $1.45. The ask's were well below $1.55 for at least 2 minutes and there were 100+ trades executed lower then $1.55 as well, and yet the stop order never got filled.

I had the same problem with setting a limit sell order at $1.68 where there were plenty of trades well above $1.68 but yet it never got filled. It seems the only way I can buy/sell is using market orders. The order is shown to be working, and displays on the chart, but just never executes. I don't want to use real money until I figure out if this is either an error on my part or a glitch specific to the OnDemand feature. Any advice would be much appreciated. Thanks!

(I've since posted this in the Thinkorswim section of the forum, this thread can be removed, sorry for the mistake)




I know what you mean. In the SIM account if I'm long with a stop and profit target the price will go past my PT and lower than my stop without EITHER getting filled. Now I DO understand how futures markets work and I can see a Limit PT not getting filled, but a Stop Loss should be a Market order and filled immediately, but no go. Nada. Why I don't know.

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November 13, 2018


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