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How do you handle connection loss considering your pending orders and working orders?
Do you ring your broker to flatten your position?
I have an automated strategy that I don't want to watch all the time. I would like to flatten all positions and cancel pending orders on connection loss without having to call my broker. Any ideas?
Can you help answer these questions from other members on NexusFi?
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,049 since Dec 2013
Thanks Given: 4,386
Thanks Received: 10,206
I have dual internet connection. Hence if the disconnect is because of the internet provider I reconnect using the other. I also have UPS for computers and monitors. Hence if there is a power cut, it shouldn't effect me. (Make sure your modem and routers are also on UPS though!) The exception to this is that the power cut is wide ranging enough to also take out the local internet hub. I would also expect them to have had backup power but this actually happens more than I would believe possible. Hence I also have a laptop with a wireless card so I always reconnect using that. The final option is of course to call the broker and cancel all the orders.
The biggest problem I have is that rarely when I reconnect to the server it sometimes doesn't realize that the first connection is down. Hence I occasionally cannot reconnect without forcibly logging off the prior connection - which is not a good scenario. Unfortunately this is either an OS or VPN issue and not something I think I can address.
Trading: Primarily Energy but also a little Equities, Fixed Income, Metals and Crypto.
Frequency: Many times daily
Duration: Never
Posts: 5,049 since Dec 2013
Thanks Given: 4,386
Thanks Received: 10,206
I find pingplotter very helpful in diagnosing connection issues. It's also a useful tool to have when trying to discuss connection issues with your provider. It's a tool that allows you to see the results of a traceroute query graphically. I set it to my server address and have it trace/ping every 10 seconds. I then can see min/max/average ping times and packet loss for every hop between me and my server. https://www.pingplotter.com/
I also use multiping. It's not as detailed as pingplotter but it allows you to ping multiple different address's at the same time and see the ping result and packet loss for the final destination only. I normally set this up so that it's continually pinging a) the first node on my provider's network b) my server in Chicago and c) The ICE WebICE gateway. https://www.multiping.com/
@nourozi how often does the situation occur that you lose connection while in a trade per week? Would you feel better if you could text your brokerage a simple command with a near immediate response?
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sometimes 0 times per week, sometimes multiple. I am testing with Continuum now and getting a lot less DCs. So maybe it is the data provider. I am in New Zealand so I don't think a text would work but the easier/faster it is to close positions in the event of DC, the better.
