Experience with Ninja Trader, MB Trading, and customer service - Traders Hideout | futures io social day trading
futures io futures trading


Experience with Ninja Trader, MB Trading, and customer service
Updated: Views / Replies:2,560 / 4
Created: by AuburnTrader Attachments:0

Welcome to futures io.

(If you already have an account, login at the top of the page)

futures io is the largest futures trading community on the planet, with over 90,000 members. At futures io, our goal has always been and always will be to create a friendly, positive, forward-thinking community where members can openly share and discuss everything the world of trading has to offer. The community is one of the friendliest you will find on any subject, with members going out of their way to help others. Some of the primary differences between futures io and other trading sites revolve around the standards of our community. Those standards include a code of conduct for our members, as well as extremely high standards that govern which partners we do business with, and which products or services we recommend to our members.

At futures io, our focus is on quality education. No hype, gimmicks, or secret sauce. The truth is: trading is hard. To succeed, you need to surround yourself with the right support system, educational content, and trading mentors Ė all of which you can find on futures io, utilizing our social trading environment.

With futures io, you can find honest trading reviews on brokers, trading rooms, indicator packages, trading strategies, and much more. Our trading review process is highly moderated to ensure that only genuine users are allowed, so you donít need to worry about fake reviews.

We are fundamentally different than most other trading sites:
  • We are here to help. Just let us know what you need.
  • We work extremely hard to keep things positive in our community.
  • We do not tolerate rude behavior, trolling, or vendors advertising in posts.
  • We firmly believe in and encourage sharing. The holy grail is within you, we can help you find it.
  • We expect our members to participate and become a part of the community. Help yourself by helping others.

You'll need to register in order to view the content of the threads and start contributing to our community.  It's free and simple.

-- Big Mike, Site Administrator

Reply
 
Thread Tools Search this Thread
 

Experience with Ninja Trader, MB Trading, and customer service

  #1 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received

Experience with Ninja Trader, MB Trading, and customer service

I am currently trading spot Forex on TOS via TD Ameritrade. This has been going well so far. I own a multi-broker license for Ninja Trader. I would like to use Ninja for forex as well, but I want a reliable broker. I know some people are using MB and Ninja here on the forum. What are your experiences? Have you had to deal with customer service for any Ninja related problems?

I had a bad customer support experience with them a while back on a demo account. I had a problem placing trades through Ninja and they would not assist me at all. After Ninja support determined the problem was on MB’s server, MB customer service still would not address the issue because I was trading on the Ninja Trader platform.

I have been looking into FXCM, but they have a pretty large spread.


I received this response from MB (2x) even after I submitted the Ninja Support email stating it was a problem with the MB server:

MB Customet Support:
---------------------------------------------------------------------
Thank you for taking the time to write to MB Trading. Per your inquiry, please see the link provided below for a list of supported order types.

Order Types: http://www.mbtrading.com/ordertypes.aspx

Ninjatrader is a third-party trading application. Clients of MB Trading are able to use third-party applications, but must do so at their own risk as we do not own the product and may not be able to assist with support needs. If you choose to use a third-party program please contact the software provider for assistance with setup/support.

Please contact our Support Desk if you need installation or setup support for our MB Trading software. The Support Team can be reached by dialing 1-866-628-3001 or 310-647-4281. Thank you.


Regards,

MBT Support Team


Last edited by AuburnTrader; August 14th, 2012 at 07:41 PM.
Reply With Quote
 
  #2 (permalink)
Quick Summary
Quick Summary Post

Quick Summary is created and edited by users like you... Add FAQ's, Links and other Relevant Information by clicking the edit button in the lower right hand corner of this message.

 
  #3 (permalink)
Elite Member
Cincinnati Ohio
 
Futures Experience: Intermediate
Platform: NinjaTrader
Broker/Data: Futures Broker
Favorite Futures: AUD
 
Silver Dragon's Avatar
 
Posts: 1,597 since Feb 2011
Thanks: 3,860 given, 3,318 received



AuburnTrader View Post
I am currently trading spot Forex on TOS via TD Ameritrade. This has been going well so far. I own a multi-broker license for Ninja Trader. I would like to use Ninja for forex as well, but I want a reliable broker. I know some people are using MB and Ninja here on the forum. What are your experiences? Have you had to deal with customer service for any Ninja related problems?

I had a bad customer support experience with them a while back on a demo account. I had a problem placing trades through Ninja and they would not assist me at all. After Ninja support determined the problem was on MBís server, MB customer service still would not address the issue because I was trading on the Ninja Trader platform.

I have been looking into FXCM, but they have a pretty large spread.


I received this response from MB (2x) even after I submitted the Ninja Support email stating it was a problem with the MB server:

MB Customet Support:
---------------------------------------------------------------------
Thank you for taking the time to write to MB Trading. Per your inquiry, please see the link provided below for a list of supported order types.

Order Types: MB Trading - Ordertypes

Ninjatrader is a third-party trading application. Clients of MB Trading are able to use third-party applications, but must do so at their own risk as we do not own the product and may not be able to assist with support needs. If you choose to use a third-party program please contact the software provider for assistance with setup/support.

Please contact our Support Desk if you need installation or setup support for our MB Trading software. The Support Team can be reached by dialing 1-866-628-3001 or 310-647-4281. Thank you.


Regards,

MBT Support Team

I use MBT & Ninja. This is typical response. Each of them blaming the other for why it is not working. It is a strange partnership they have.... Ironically I received the same type of response when I was with IB. I think the brokers reluctantly work with NT.

The good:
  • The spread. Lowest I have seen. During the day the spread for the euro is around 1 pip or less.
  • Market orders are instant with very little slippage.
  • They pay you for limit orders.
  • Decent customer support. All account related issues have been answered quickly and they are very nice about it. I use the chat option and they are very responsive. Every question I have ever asked they have been able to answer.
  • No non activity fees. This is a plus if you are developing a system.
  • Demo accounts galore! I have 7 demo accounts for my testing. The executions are pretty close to actual live fills.

The bad:
  • if there is a problem between NT and MBT each will try to blame the other for the issue.
  • Rollover!! If you are running a strategy it will sometimes die during rollover.They are suppose to fix this with the next major release although they didnt say which release this might be. could be NT8 or NT15.
  • If you are using them as a primary data feed I would suggest going with Kinetick or some other feed. MBT data feed during news events is all over the board. <-- I have not used MBT data in over a year. They may have fixed it by now.
  • Disconnects. This could have been my ISP but I would get disconnected all the time. When I went to a trading server the disconnects stopped. Take this one for what it is worth.
  • This one is on the NT side: they do not support OCO orders. This means the cancelation of stops is kept on your local machine until a trade is executed. If you are not careful you will have a naked stop out you didnt know about execute a trade.

Overall I give them 4 out of 5 stars. Get the rollover issue fixed and a more reliable data feed then I would give them 5 stars.

SD

nosce te ipsum

You make your own opportunities in life.
Reply With Quote
The following 8 users say Thank You to Silver Dragon for this post:
 
  #4 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received

Thank you very much for that response--great job! Very helpful. I will have to reconsider them.

I will have to defend Ninja on this one though. They actually helped me out right away. They investigated the issue with my platform--looked at my data file. MB would not do anything, even after I gave them the Ninja support information, I got the same answer. Funny, a sales rep called me a few days later about my demo account. He seemed upset about what happened. He told me he would look into it, but I never got a call back....lol


Last edited by AuburnTrader; August 15th, 2012 at 03:15 AM.
Reply With Quote
The following user says Thank You to AuburnTrader for this post:
 
  #5 (permalink)
Trading Apprentice
Buffalo, NY, USA
 
Futures Experience: Intermediate
Platform: TOS
Favorite Futures: SPY
 
Posts: 6 since Aug 2012
Thanks: 0 given, 0 received

When I was trading futures using NT, the customer service was great. Showed step by step solutions to my problem.

Reply With Quote

Reply



futures io > > > Experience with Ninja Trader, MB Trading, and customer service

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Upcoming Webinars and Events (4:30PM ET unless noted)

Jigsaw Trading: TBA

Elite only

FuturesTrader71: TBA

Elite only

NinjaTrader: TBA

Jan 18

RandBots: TBA

Jan 23

GFF Brokers & CME Group: Futures & Bitcoin

Elite only

Adam Grimes: TBA

Elite only

Ran Aroussi: TBA

Elite only
     

Similar Threads
Thread Thread Starter Forum Replies Last Post
Anyone have experience with Boomerang Scalp Trader system dertixo Trading Reviews and Vendors 9 February 1st, 2017 02:16 PM
Best Futures Broker i.e. Customer service, rates, execution jkpdon Reviews of Brokers and Data Feeds 8 January 10th, 2013 02:48 PM
Your experience with MB Trading? SpyderTrader Reviews of Brokers and Data Feeds 4 May 7th, 2012 04:42 PM
LA/West Coast Brokerages - Cannon Trading, MB Trading, who am I missing? jlancaster Reviews of Brokers and Data Feeds 4 August 23rd, 2011 04:50 PM
Experience Trading LIVE automated Strategies with Ninja ??? gtichauer The Elite Circle 6 April 28th, 2010 06:56 PM


All times are GMT -4. The time now is 06:20 AM.

Copyright © 2017 by futures io, s.a., Av Ricardo J. Alfaro, Century Tower, Panama, +507 833-9432, info@futures.io
All information is for educational use only and is not investment advice.
There is a substantial risk of loss in trading commodity futures, stocks, options and foreign exchange products. Past performance is not indicative of future results.
no new posts
Page generated 2017-12-17 in 0.11 seconds with 19 queries on phoenix via your IP 54.82.81.154