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deceptive trading tricks in thinkorswim platform
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deceptive trading tricks in thinkorswim platform

  #1 (permalink)
Trading Apprentice
toledo ohio usa
 
Futures Experience: Intermediate
Platform: thinkorswim, tradestation
Favorite Futures: mini ES, emd, nq, gc
 
Posts: 1 since Feb 2018
Thanks: 0 given, 0 received

deceptive trading tricks in thinkorswim platform

I have been a loyal cutomer with TD for over 35 years with large trading; but when I pointed flaws in their think or swim platform and asked them to correct the software they choose to deny. I demonstrated the error about a limited order automatically goes as a market order and trader are not getting a fair treatment as I lost big time on such trades. The kept their denial and I demonstrated it on live screen several times, their remedy was to give me a few free trades but refused to correct the problem. Finally I told them several of my friends have faced the same and a class action law suite would possibly result. They restricted my account and I am no longer allowed to trade. My account vales just plummeted and they are not responding to my request for compensation? Does any one share my experience?

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  #2 (permalink)
Hi Mom!
Bridgeport, Ct
 
Futures Experience: Intermediate
Platform: Sierra
Broker/Data: IB/Sierra
Favorite Futures: Oil, Nat Gas, ES
 
TheShrike's Avatar
 
Posts: 450 since Jun 2012
Thanks: 1,206 given, 638 received

Time to lawyer up buddy

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  #3 (permalink)
Market Wizard
Cleveland Ohio/United States
 
Futures Experience: Advanced
Platform: Tradestation
Broker/Data: Tradestation, DeCarley, others
Favorite Futures: futures
 
Posts: 2,545 since Jul 2012
Thanks: 1,273 given, 4,778 received
Forum Reputation: Legendary



camellto View Post
I have been a loyal cutomer with TD for over 35 years with large trading; but when I pointed flaws in their think or swim platform and asked them to correct the software they choose to deny. I demonstrated the error about a limited order automatically goes as a market order and trader are not getting a fair treatment as I lost big time on such trades. The kept their denial and I demonstrated it on live screen several times, their remedy was to give me a few free trades but refused to correct the problem. Finally I told them several of my friends have faced the same and a class action law suite would possibly result. They restricted my account and I am no longer allowed to trade. My account vales just plummeted and they are not responding to my request for compensation? Does any one share my experience?

I bet when you signed on you agreed to arbitration in case of disputes. This likely limits your ability to sue.

Check with a lawyer, but if your damages aren't at least 5 figures, you probably will never come out ahead, even if you win.

Good Luck!

If you have any questions please send me a Private Message or use the futures.io "Ask Me Anything" thread
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  #4 (permalink)
Market Wizard
virginia
 
Futures Experience: Intermediate
Platform: ninja
Favorite Futures: ES
 
cory's Avatar
 
Posts: 5,620 since Jun 2009
Thanks: 679 given, 7,063 received
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camellto View Post
... Does any one share my experience?

remind me when I used SierraChart and having data feed problem resulting in a loss.
I asked for compensation and the answers were;
-From SC: not their problem, that is data feed problem.
-From data feed people (forget their name name now): not their problem, the sign agreement stated clearly they are not responsible for anything happen to customer (me).

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