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TOS Flatten Button not working
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Created: by AuburnTrader Attachments:0

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TOS Flatten Button not working

  #1 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received

TOS Flatten Button not working

Anyone having problems with the Flatten button in TOS. It does not work. They have weekly updates. They told me they would fix it over a month ago. I asked them 2x more when it would get fixed and they just ignor my emails now--not real happy with support here.


--------------------------------------------------------------------------
Email From 8/10/12


Thank you for the email. Our developers are looking into this now. I apologize for the inconvenience and this will be corrected shortly.

Please let us know if you have any additional questions.

Regards

J_________
Trade Support
thinkorswim from TD Ameritrade

------------------------------------------------------------------------------------------------
Email 8/6/12:

Hello _______,

Thanks for the follow up. I am going to send this on to our developers to investigate. To my knowledge, this was to have been resolved with the latest update. We will try to get this corrected as soon as possible.

Regards,

J___________
Client Liaison
thinkorswim from TD Ameritrade

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  #2 (permalink)
Elite Member
Portland, OR
 
Futures Experience: None
Platform: tos
Favorite Futures: NQ, SB, 6J, CL, GC
 
Massive l's Avatar
 
Posts: 1,458 since Mar 2011
Thanks: 922 given, 1,822 received

I used it last week...seemed to work then. Interesting...

Psychology > Strategy ≥ Money
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  #3 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received



Massive l View Post
I used it last week...seemed to work then. Interesting...

Thanks for the reply.

Are you trading Forex? I wonder if it is a forex issue? It has not worked for me all month. The button greys out after pushing it and nothing happens.

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  #4 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received

After asking for an email reply from a manager-not sure if this is a manager. Same guy as always.......One month later.


Hello __________,

Thank you for the email. Yes, our developers have this high on their priority list. I'm sorry they have not provided us with a firm ETA on a fix yet. There will be a release this weekend that is expected to fix some issues, but I am not sure whether this will be resolved in this patch. I apologize I cannot provide you with more specific info related to this.

Regards,

J ________
Client Liaison
thinkorswim from TD Ameritrade

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  #5 (permalink)
Elite Member
Portland, OR
 
Futures Experience: None
Platform: tos
Favorite Futures: NQ, SB, 6J, CL, GC
 
Massive l's Avatar
 
Posts: 1,458 since Mar 2011
Thanks: 922 given, 1,822 received

I trade futures and it works

Psychology > Strategy ≥ Money
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  #6 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received


Massive l View Post
I trade futures and it works

Thanks,

I'm getting the run-around with this guy. I will try and get a hold of a tech manager too see why it is not working on my end. My guess is that it has to do with forex or maybe my platform...

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  #7 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received

I spoke with a manager on the phone. He said they have gotten other calls about this issue and they know it is a problem and are working on it. Since it has been over a month, I don't think it is a priority with them. We shall see.....

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  #8 (permalink)
Elite Member
Pismo Beach CA
 
Futures Experience: Intermediate
Platform: TOS, IB, Fidelity for 'swing' trades
Favorite Futures: ES, NQ, IBB, IWM, NG
 
heywally's Avatar
 
Posts: 160 since Apr 2010
Thanks: 80 given, 89 received


AuburnTrader View Post
I spoke with a manager on the phone. He said they have gotten other calls about this issue and they know it is a problem and are working on it. Since it has been over a month, I don't think it is a priority with them. We shall see.....

Interesting .... I had it work for me twice in the last two days, for a trade on the ES, after regular market hours and with a pending sell limit order up above both times. It canceled the sell limit order and sold my existing position also, just by hitting the flatten now button. Of course, I've had it ask for confirmation recently also ....

"The Future Ain't what it used to be"
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  #9 (permalink)
Elite Member
Auburn California
 
Futures Experience: Beginner
Platform: TOS, Ninja Trader
Favorite Futures: Spot Forex
 
Posts: 162 since Aug 2011
Thanks: 48 given, 36 received


heywally View Post
Interesting .... I had it work for me twice in the last two days, for a trade on the ES, after regular market hours and with a pending sell limit order up above both times. It canceled the sell limit order and sold my existing position also, just by hitting the flatten now button. Of course, I've had it ask for confirmation recently also ....

Thanks, I am trading forex. Maybe it is a forex issue? Or platform issue? I am on Win 7 64 bit....Java issue? All I know is that it does not work on my platform. Hopefull they will get it fixed. I need my "Oh Crap" button

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